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Heritage Hall East

464 Main Street, Agawam, MA 01001

Assisted Living Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 333-2200

Estimated Pricing

Studio
Estimated $3,576

Price Comparison

  • Average City Price: $3,571
  • Average State Price: $3,957
  • Average National Price: $3,754


  • Heritage Hall East Description

    Memory Support of Heritage Hall is a skilled nursing facility offering post-hospital, short-term rehabilitation as well as long-term and respite care services. We also have a specialized memory support unit for those residents with Alzheimer's or dementia.
    Dementia Care Education by Genesis HealthCare is recognized by the Alzheimer’s Association® for incorporating the evidenced-based Dementia Care Practice Recommendations in the following topic areas: Alzheimer’s and dementia, person-centered care, assessment and care planning, activities of daily living, and behaviors and communication.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in Agawam

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Agawam

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Agawam

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Agawam


    Community Reviews

    9.2
    Heritage Hall East
    Based on My Caring Plan's proprietary scoring, including 44 reviews across the web

    Ranking

  • Ranking in City: 2 out of 7 communities in Agawam
  • Ranking in State: 103 out of 654 communities in MA
  • Facility and Grounds A

    Care A

    Staff A

    Cleanliness A


    Employee Reviews

    5.4
    Genesis HealthCare
    Based on My Caring Plan's proprietary scoring, including 1256 reviews across the web

    The following insights are from employees that work in Massachusetts

    Employee Pay B

    Employee Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Many families have shared their experiences with various memory support and senior care facilities, highlighting the compassionate care, professionalism, and responsiveness of the staff. Families have found comfort in the care provided to their loved ones, whether they are dealing with dementia, undergoing rehabilitation, or in need of long-term care.

    Facilities like Genesis HC Memory Support Center and Heritage Hall have been praised for their clean environments, engaging activities tailored for residents with memory issues, and the creative ways they keep residents entertained, especially during challenging times like the COVID-19 pandemic. The staff across these centers, including medical personnel, social workers, and support staff, have been recognized for their patience, kindness, and dedication to ensuring residents feel at home.

    Communication with families is a strong point for these facilities, with many reviewers appreciating the regular updates, ease of visitation, and the use of technology to keep families connected with their loved ones. The physical and occupational therapists, along with the nursing and care staff, have been commended for their diligent care, making residents stronger and helping them adjust to their new surroundings.

    Overall, the reviews reflect a high level of satisfaction with the care provided, the cleanliness of the facilities, and the respectful and friendly nature of the staff. Many families have expressed their gratitude for the peace of mind and trust they have in these care facilities, making them highly recommended for those in need of memory support and senior care services.


    Reviews

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    Health

    ShortStay care

    LongTerm care

    Memory Support

    Neurological care and rehabilitation

    Respite care

    Palliative care


    Services

    24-hour emergency alert and response system

    Interpreter services

    Housekeeping

    Pharmaceutical delivery service

    Case management

    Discharge planning


    Activities

    Cultural, educational, religious and social activities

    Recreation activities

    Pet therapy

    Zumba


    Community Amenities

    Conveniently Located

    Suburban setting

    Beauty Salon / Barber Services

    Chapel

    Comfortable common and lounge areas to gather with friends and family

    Alarm system to aid in the security of residents with cognitive deficits


    Room Amenities

    Private and Semi-Private Rooms

    Spacious rooms

    Private bathroom

    Activity room

    Fireplace in living room

    Cable Television


    Dining

    Café with always available menu options

    Dining Room

    In-room dining options

    Restaurant-Style Dining

    Country kitchen


    Transportation

    Coordinated transportation


    Pet

    Pets Permitted



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 2
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 4
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Jan. 14, 1986
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 123
    Total current residents: 90
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $75884


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-04-26 2022-05-10 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2021-04-28 2021-06-12 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2021-04-28 2021-06-12 F Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2021-04-28 2021-06-12 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2021-04-28 2021-06-12 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-01-25 2023-02-10 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-01-25 2023-02-10 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2023-01-25 2023-02-10 D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2022-04-19 2022-05-27 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-04-19 2022-05-27 G Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-04-19 2022-05-27 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-04-19 2022-05-27 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2022-04-19 2022-05-27 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-21 2021-06-05 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-04-21 2021-06-05 D Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2021-04-21 2021-06-05 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-04-21 2021-06-05 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-21 2021-06-05 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2021-04-21 2021-06-05 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-04-21 2021-06-05 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-04-21 2021-06-05 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-04-21 2021-06-05 D Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    2021-04-21 2021-06-05 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-19 2021-02-01 D Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-02-03 2021-03-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-08-27 2019-10-28 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-08-27 2019-10-28 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-08-27 2019-10-28 G Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-08-27 2019-10-28 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-08-27 2019-10-28 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2019-08-27 2019-10-28 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-08-27 2019-10-28 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2019-08-27 2019-10-28 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-08-27 2019-10-28 B Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2019-08-27 2019-10-28 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-08-27 2019-10-28 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-08-27 2019-10-28 D Environmental Deficiencies Keep all essential equipment working safely.

    Fines

    Fine Date Fine Amount
    2019-08-27 $56,976
    2022-04-19 $66,134
    2023-01-25 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Agawam which is 0.6 miles away and has a population of 28,761 (mid sized town).
    • The average income is $64,889, which is high compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 30
      • Average Temperature: 53.7
      • Day Breakdown: The area gets 132 days of rain, 29 days of snow and 202 days of sun
      • Precipitation: 1.4 inches a year

    Health and Safety Overview
    • The crime rate is 3.75 per 100 people which is average compared to other cities.
      • Violent Crime: 0.95 incidents per 100 people
      • Property Crime: 2.13 incidents per 100 people
      • Drug-Related Crime: 0.1 incidents per 100 people
    • The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    PriceRite
    1.3 miles away
    Big Y
    1.3 miles away
    Geissler's Supermarket
    1.5 miles away
    Food Zone
    2.7 miles away
    Save A Lot
    3.4 miles away

    None Found

    Bus Stations

    MAIN / COOPER
    0.3 miles away
    Hertiage Nursing Home
    0.3 miles away
    MAIN / EDWARD
    0.3 miles away
    MAIN / ALBERT
    0.4 miles away
    MAIN / FEDERAL
    0.6 miles away

    Banks

    TD Bank
    2.2 miles away
    Webster Bank
    5.8 miles away
    Westfield Bank
    5.9 miles away
    KeyBank
    6.4 miles away
    United Bank
    6.7 miles away

    Hospitals

    Mercy Medical Center
    2.6 miles away
    Baystate Medical Center
    2.9 miles away
    Shriners Hospitals for Children - Springfield
    3.2 miles away
    Vibra Hospital of Western Massachusetts
    4.5 miles away
    Western Massachusetts Hospital
    4.9 miles away

    Pharmacies

    CVS
    2.1 miles away
    Walgreens Pharmacy
    3.0 miles away
    CVS Pharmacy
    3.1 miles away
    Walgreens
    3.5 miles away
    Rite Aid
    6.5 miles away

    Dentists

    Zubkov Dental
    6.1 miles away
    Aspen Dental
    6.3 miles away
    Dr. Dental
    6.5 miles away
    Oakdale Dental Associates, PC
    8.5 miles away
    Hampshire Family Dental
    16.7 miles away

    Parks

    Memorial Field
    0.4 miles away
    Perry Lane Park
    0.6 miles away
    School Street / River Road Park
    0.9 miles away
    St. John"S Field
    1.0 miles away
    Meadowbrook Park
    1.1 miles away

    Places of Worship

    First Church of Christ, Congregational
    2.0 miles away

    Shopping

    Tower Square Mall
    2.0 miles away
    Enfield Square
    5.8 miles away
    Holyoke Shopping Center
    7.3 miles away
    Eastfield Mall
    7.8 miles away
    Thornes Marketplace
    16.6 miles away

    Culture

    CityStage Symphony Hall
    2.0 miles away
    Majestic Theatre
    2.1 miles away
    Paramount Theater
    2.1 miles away
    Fuller Arts Center
    3.3 miles away
    Appleton Auditorium
    3.3 miles away

    Restaurants

    China Star
    0.2 miles away
    Main Street Grille
    0.2 miles away
    Boston Bay Pizza 3
    0.2 miles away
    141 Main Street
    0.7 miles away
    Murphy's Pub
    1.1 miles away

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    Google map of Heritage Hall East

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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