Heritage Care Of Rocky Mount

Reviews of senior living facilities provide a mixed bag of experiences and opinions. One facility, Heritage Retirement Center, was described as nice and quiet with friendly staff, though some found the staff's professionalism lacking. Concerns were raised about the absence of nurses on staff and a general sense of disorganization. However, positives included social event outings and transportation to doctor's appointments, alongside a beautiful garden.

Other reviewers expressed dissatisfaction with certain communities, citing older buildings, cleanliness issues, and disorganization. In contrast, some family members praised the care their relatives received, highlighting good communication, cleanliness, and the staff's dedication.

However, there were serious grievances about the treatment of residents and their belongings, with reports of personal items going missing and dissatisfaction with how complaints were handled. Despite these issues, some found solace in the night staff's honesty and care.

Comparisons with other facilities were made, with one reviewer noting a significant improvement in their brother's well-being after moving from a less satisfactory facility. Yet, another review starkly advised against choosing a particular facility, equating it to being homeless due to the lack of "good" and "caring" staff.

Concerns about medical care were prominent, with critiques about the infrequent visits from doctors and the absence of nurses. One particularly harsh review likened a facility to a "flop house" and criticized the condition of the building and the professionalism of the nursing staff.

Financial and administrative issues were also mentioned, including allegations of patients being financially exploited and difficulties in communicating with staff and accessing medical information.

On a more positive note, one facility was praised for its cleanliness, fancy decoration reminiscent of Olive Garden, and the passion of its nursing staff. This review highlighted the importance of medication management and resident enjoyment, with a resident affirming the nurse's statements.