Hedgewood Assisted Living

Negative Reviews:

• One resident had to be hospitalized due to a severe UTI infection and did not survive.
• Exterior appearance likened to a homeless shelter, with unsightly and concerning behavior observed in the parking lot. Interior conditions described as disgusting.
• Reports of unprofessional staff, with allegations of mistreatment towards patients. Calls for an audit by the state of New York.
• Facility criticized for being unclean and poorly managed, with accusations of self-written positive reviews. Concerns raised about inadequate resident care and dietary practices.
• Several complaints to the state about abusive staff, neglect of residents, and theft of belongings.
• Family experienced lack of support and communication when attempting to relocate a resident, resulting in belongings being placed in storage without proper notice.
• Mixed feelings from a family member of a former resident, citing issues with roommate compatibility and unaddressed health concerns leading to a resident's decline.

Positive Reviews:

• Significant improvement in a resident's quality of life since moving to Hedgewood HFA, with commendations for the care provided by staff.
• Praise for the facility's attentive staff, administration, and modern decor.
• Positive remarks on cleanliness, excellent food quality, and a welcoming environment.
• Facility described as clean, with attentive and friendly staff, creating a family-like atmosphere.
• Positive feedback on the facility's cleanliness, attentive staff, and friendly environment during a tour.
• High satisfaction with the facility's recovery from past issues, now offering thoughtful and affordable assisted living.