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Heartland Hospice Serving Orange County
725 W. Town & Country Rd., Orange, CA 92868
Based on 11 reviews
Services and Housing OptionsHospice
Heartland Hospice Serving Orange County Description
Parent OrganizationHeartland Hospice Serving Orange County is a member of a larger group of communities called HCR ManorCare.
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I would call this "business" HeartLESS Hospice. If I could give no stars I would!When my mother needed hospice care during her final months, her physician handed us a couple of brochures. We contacted this place and only signed because the in-take nurse was so kind and helpful during the process. Sadly that was the only good thing. This hospice only cares about saving $. One package of wipes per week - even though more was necessary. I had to threaten legal action to get pain meds for my mother when she developed shingles 10 days before her death. This hospice would send our different nurses each week - I later found out they hired temporary nurses from an agency because good nurses wouldn't work for Mario and his friend in Human Resources. Very poorly run company with no real oversight from their corporate offices. Would never recommend this heartless place for anyone who has loved ones in need of hospice care. PS - the one good nurse quit. Sadly my mother passed before we could switch hospices.
Heartland Hospice, serving Orange County, CA was absolutely outstanding from the first time they contacted us to the very end. They honored my mothers wishes, always spoke to her respectfully, yet straightforward, when needed. Their care plan was comprehensive, they told us what to expect and when something new came up they reworked the plan with us. Every single person we came into contact with was wonderful, caring and loving. Honestly, we could not have taken care of our 85-year-old mother, who had pancreatic cancer, without them. Pain management is number one with this disease, second was symptom management and the third was taking care of her, and our, unique emotional and psychological needs. My mother was very religious and this was of ultimate importance to her. It is making me cry right now writing this because I am so happy in how they addressed this with her. The nurses and the chaplain listened to my mom intently to understand where she was in her journey. Celia Hansen, set up coordinator and Kathleen Hoff, NP, were great! Elva Beccerra, Social Worker, understood our family dynamics and most importantly our mother's wishes. Mayra, mom's Bath Aid, showered mom making her feel as good as possible; joking with her while bathing, washing her hair and keeping her safe. Lynn was fantastic, experienced and she came right at the most needed times to solve issues. Dom was amazing, relieving anxiety and pain. Rosie was someone my mom talked to a lot in the middle of the night to advise on what to do next and we thank you for that. The way the team handled communication was phenomenal. Thank you to chaplain Stephen for your kindness and words of hope and faith. Vera Scott was just super, as mom's RN case manager and is truly one the best nurses we have ever seen! And, we are both in the medical field with high expectations. Vera is dedicated to end of life care; she is very intelligent, unbelievably kind and patient. Thank you for being at my mom's side the whole way comforting her so she could pass on the way she wished.From the bottom of our hearts, we THANK YOU Heartland Hospice,Linda & Mary Ann
I'm surprised to see that Heartland Hospice doesn't have more 5 star reviews, I recently referred one of our patients to them and his family is very happy with their care and services. I've worked with Celia Hansen before and every time she goes above and beyond. I hope you never need it, but if you must, this is one hospice company to consider. Ask for Celia, she will be there for you.
The angels from Heartland Hospice are truly a godsend. My dad (age 95) became very ill last year and was on his deathbed when they came into our lives. From the moment they appeared, it was as though a wave of love entered my home. They were there every day in one form or another (either a nurse or a counselor or a chaplin or a volunteer came until he passed away two weeks later). Without their help my mother and I could never have kept my dad at home -- so comfortable, so safe, so peaceful. Just a wonderful group of people. I will forever be grateful to them and their loving kindness and incredible skill. Thank you with all my heart.
My family recently used Heartland to take care of my uncle during the last two months of his life. We had nothing but great experiences with this organization. The nurses were top notch, visiting several times a week and anticipating his needs. The best was a home health aid, Cecelia, who managed to get my uncle to take a shower three times a week. Prior to Heartland, we were lucky to get him to shower once every two weeks. It vasty improved the quality of his life. We also really loved Cara, a nurse that worked with him in his final weeks. She was sweet and knew the right things to say to get him to smile.My uncle passed a month ago and today, Heartland held a tree planting and memorial service for those who have died. The service was done with a great deal of kindness and help our family gain closure.Heartland not only made my uncle comfortable in his final months, but made life easier for our entire family. Although I hope to never need to services of a hospice again, if my family did, I would definitely call Heartland.
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