Heartland Health Care Center – Lynchburg

Ralph Cash

2021-05-01

Bed does not accommodate tall people. Not only that their are no bed railings and my, the patient can and did fall out of bed. There is no way this is safe for a patient that can't walk and needs the railings to position his self in the bed. This is abuse. He is talked to hatefullyy by staff. Told to ROLL OVER NOW!!! WHY CAN'T ONE VISITOR GO IN TO CHECK ON A LOVED ONE??? EVERY HOSPITAL ALLOW ONE PERSON AND THE SAME PERSON TO VISIT. I AM CALLING MEDICARE WITH A COMPLAINT.

Craig Hudson

2019-03-29

Holly is the best at what she does. She guides to patient and family members through the process and is very knowledgeable at what she does. I could not have gotten through the process without her help Craig Hudson

Jane Slater

2018-08-05

Received exceptional care from diligent, compassionate, & wonderful staff.

Zacharey Fleshman

2017-07-09

My father was here for a very short time, a few days in fact. His neighbor had C Diff which he caught is still having problems from since it keeps coming back. The sink backed and looked horrible. On the plus side the CNA staff and housekeeping were very nice and helpful. Still I wouldn't ever want to send someone else here.

Dixie Dash McClain

2017-04-03

It looked clean. At 1 pm Sunday, no one had come to get the patient I was visiting to walk. The reason patient is there is for rehab and to get stronger. Also, patient said a man came in the evening before and asked if she wanted a shower; patient said yes. That's the last she saw of him. I asked 2 CNAS about shower and was told no showers on Sunday.

heather whitney

2021-11-01

Beyond happy that my dad is here now! He is at Promedica for short term skilled care and after my visit yesterday I am so pleased! As a professional in senior care when I enter the building, everyone is smiling, polite, professional and helpful. Everyone looks happy! They are treating my dad with respect and dignity as he fights his way back, and they seem to "get him". I would recommend the Lynchburg building to anyone who wants good care in a clean professional place!Thank you Kim Scruggs and everyone else there taking care of my dad! You are the best!+

Shirley J

2021-09-01

I've read the bad reviews but I can honestly say my mother is receiving skilled compassionate care at Heartland. Staff have been responsive to our requests and questions and treat her like family. Yes, The building and fixtures need updating and the food leaves much to be desired, but the staff from CNAs to nurses, office personnel etc have been wonderful and most importantly we can rest at night knowing my mother is receiving the skilled care we cannot provide at home right now. We applaud the workers who give their all during these trying times. THANK YOU!

May Jones

2021-09-01

I do not recommend sending your loved one to this place. Your loved one won’t be cared for properly and communication is terrible.Staff is also rude.

Vickie Stanley

2021-07-01

They don't answer the phone nor do they have a way to leave a message!! Lacking in communication skills!!

Brent Stratton

2021-01-01

**ATTENTION** If there was an option to leave ZERO stars I'd hit that and still feel it's too high if a rating. If you Love your Loved ones and this place is your option, I would highly recommend taking them home or out of town. A prison cell is more appealing and they get better care and service.

Michael Smith

2021-01-01

I have a sister there. When I went online to check it out before she went, I thought the facility looked great. Now I want my sister out of there!!! She not getting the care she needs. She's not getting the proper therapy she needs so we can get her home. They're supposed to turn her every 3 hours, but she has to call staff before that happens. Because of this, she has a bed sore. If this continues, she will get more. She's not getting her meds on schedule. They give it to her when they want. We're in a hard place because with the Virus, we can't see for ourselves how things truly are, but my sister wouldn't lie. I am regretting the choice we made in sending her there. This is not the facility advertised on the website!!!!.

Sterling Bradley

2021-01-01

My mother in law recently passed away at Heartland Nursing home. She had multiple fractures. How? Because she fell 3x in 72hrs. We were notified HOURS later, and sometimes not even given all of the information. Those 3 falls broke her spirit. She stopped eating, then passed away.Heartland is a danger to your loved ones. They may send a nice funeral arrangement , but your loved one will be in a tiny cramped room shared with another human so close their fingers can touch.When you die, you die beside another person who is your roomate. They hear and see it. Even the family of the dying loved one only gets a metal folding chair even if you are there all night while your loved one transitions. No privacy, no caring. On her death bed, a nurse "forgot" her arms was broken and manhandled her so rough to change her she shrieked in pain. I was told shed be on a different floor now?This place is a horror. Their Hospice is amazing but they arent enough to keep this horrendous place open. They need to be shut down.

Pamela cyrus

2021-01-01

I just love all the staff, they are so sweet, they have one of the hardest jobs ever, and that is trying to please everyone. I have taken care of my own Mother with Dementia for 7yrs, so I know just a little of what these Nurses go through and I am so thankful for all the Nurses everywhere. I'd have gave 5 stars if food was little better.

April Bing

2020-01-01

I've had both my grandma and grandpa here now. My grandpa was here recently for physical therapy. They had some really cool video game therapy for him to do. And the CNAs that took care of him were really great.Heartland has a lot of good people that have worked there for years. They just recently re-done the parking lot too. I can tell they try to keep it up to date.

Lynn Johnson

2020-01-01

My father stayed here recently. I have nothing but positive to share. They have the best group of nurses in Lynchburg by far. They were very attentive to my father and I could tell they cared about him. I would recommend Heartland for care if you are looking for a place in Lynchburg.

Deborah Marshall

2020-01-01

Very unfriendly staff. Place is not appealing. Very understaffed. Patients have to wait for hours for assistance. I do not recommend this facility.

Tiffany Mosley

2020-01-01

My mother was sent to Heartland for rehab and her health began to decline from the time she got there and was sent back to the hospital because of it. It seemed as if no one cared about her health, medications weren’t administered the way they were supposed to, and it was like pulling teeth trying to get a nurse to come when needed. My mother was most certainly in her right mind and knew all medications and dosage, as well as myself, yet they still couldn’t comprehend. Getting water and meals when needed seemed like a struggle. Nothing was ever the same. Very inconsistent and lack of awareness. The women (nurses) at the front desk on the 3rd floor were not friendly, matter of fact, not a lot of the staff were friendly to be honest. The first and last facility she will ever be in.

Kim White

2020-01-01

My mother went to Heartland for rehab services and she never got out of bed! It took over an hour for her to receive her pain medicine when she asked for it. The CNA never bathed her, she brought the items in for my mother to complete her bath, which she could not do and they knew this. PT never worked with her and OT never got her out of bed. I had to remove her from the facility.

Sherrie Amoss

2020-01-01

Upon reviewing the previous reviews I believe at one time Heartland Rehab Center was a very good facility on many levels. However with that said it appears over the last six months the care of the patients have gone down considerably. My Mom was a recent patient for around 30 days during this time I observed the lack of staff per patient ration. One evening after receiving her medication which made my Mom quite drowsy she was ready for bed. The rule at the facility is the CNA must assist the patient for preparing to go to bed, i.e. bathroom use, changing of clothing and assisting in to bed. My brother had informed the Nursing staff at the main receptionist desk on the floor and they informed him they would send someone down. We could see how short staff the facility was and were willing to wait as my Mom seemed O.K. as her medication for sleep had not "kicked in" almost an hour later the CNA had not arrived. I proceeded to go to the station and inform the nurse supervisor, she started writing down the information and then told me her supervisor was busy but would be with me as soon as she was available. I informed her this did not work for me as my Mom had already waited for an hour and we had discovered she had no pajamas to get ready for bed. Needless, to say the nurse supervisor was not aware of how to resolve the issue of the pajamas but did inform me she would send a CNA. I told her we were told this same thing an hour ago. Along the way one of the other CNA's remembered seeing a bag with clothes in it that had not been laundered, up inspection they turned out to be my Mom's pajama's. When I questioned the staff why they had not been laundered (she paid $12 a week) they said they did not have her name in them. Implying as she was to put her name in the clothing, I questioned them as to who was responsible for this certainly not my Mom and they informed me the nurse. Since the laundry had been taken in the morning my Mom was left without pajamas that evening and instead had to wear a hospital gown (size large as this is the only size they had and she is a small women). Once this issue was resolved it was back to where is the CNA who had finally arrived as I was told there was an oxygen problem with one of the patients and she had to solve that issue. My understanding is a CNA is supposed to take care of every day living needs not oxygen and the nurse should have instead been handling this delicate situation. As the CNA approaches me she is explaining what was taking so long as she raised her finger and said, "I'll be right there" and walked into the room across from my Mom, by this time we are past an hour of waiting. As she comes out of the room, she once again raises her finger and says, "I'll be right there". Which I said, "NO!, she has waited long enough and if you do not have time my brother and I can take care of getting her ready for bed". Heartland was not our first choice for rehab, Summit Rehab was but they did not have any beds available. I would suggest if you use Heartland you make sure you are very involved with your family members care to ensure it is the highest quality. Now for the physician on staff, Dr. W. firstly I had called him a few days after my Mom was admitted as I had several questions regarding her prognosis and medication, the Dr. never returned my call. I left messages at the front desk for a week and no return call. Luckily my brother did speak to him and was able to provide the information to me. My Mom was notified by the nursing staff that she would be released on Monday, at 10am as the Dr. had to be in attendance to write her prescriptions. My brother took off several hours from work to ensure he would be there to take my Mom home, needless to say 10am came and went and my Mom ended up staying another day and even the next day when he was supposed to be there at 7:30am he did not arrive until 10am. I think he thinks little about his senior patients and their quality of life. I expect better from both the facility and the doctor!

Jacqueline Jones

2019-01-01

I have been standing in the hallway in front if the 3rd floor nurses station for over 17 minutes. There are 5 lights on of individuals needing assistance including my mother. There is NO one maning the desk.. no aids are to be found.I just heard there are only 3 aids on duty. WHY?I've checked the nursing supervisor. She's not in her office either. This is absolutely appalling and frightening. It it now 8:20....I'm leaving... Still no one at nurse's station. One aid has shown up to assist. The scheduling of staff should be done better ......or hire more people. I'm sure individuals have insurance..to have better care then their getting.TERRIBLE

Melissa Coates

2019-01-01

My mom has been at Heartland for several days, and in that time she's been left without any water to drink and gone without meals and prescribed physical/occupational therapy. Family cannot be there all hours of the day to provide for her basic needs, but that's what the facility staff is supposed to be doing. I'm only giving two stars because the staff has been pleasant, when they aren't absent.

Gayle

2019-01-01

My husband has been at Heartland for 2 months now. He is there for physical therapy. Excellent care, attentive and friendly nursing staff, and helpful office staff. We feel very fortunate to have been referred to this facility.