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Heartland Health Care Center – Lynchburg
2200 Landover Place, Lynchburg, VA 24501
Based on 30 reviews
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Services and Housing OptionsIndependent Living, Nursing Home, Respite
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Heartland Health Care Center – Lynchburg DescriptionNestled in the heart of Landover Place, ProMedica (formerly Heartland) offers personalized post-hospital skilled nursing care amid a cozy atmosphere. Our experienced clinical and therapy teams specialize in providing tailored care that caters to your needs, interests, and abilities. This dedication leads to a more tranquil and secure passage during your convalescence. Nestled on Landover Place, ProMedica (formerly Heartland) offers personalized post-hospital skilled nursing care in a cozy atmosphere.
DiningFueling your body with nutritious foods is essential to bouncing back. Our team strives to craft nutritious meals that can be tailored to suit a variety of dietary requirements. We've got the goods for a healthier lifestyle - reduced-fat, low-calorie, high fiber and low sodium choices are all here! If you're looking for something to munch on, snacks and alternate meals are at your disposal!
Parent OrganizationHeartland Health Care Center – Lynchburg is a member of a larger group of communities called HCR ManorCare
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AmenitiesHeartland Health Care Center - Lynchburg offers an extensive array of amenities to its guests and residents. Each guest or resident has access to their own private or semi-private room with a television and internet access. There are also several lounges and activity areas for those who want to socialize. For dining, Heartland Health Care Center - Lynchburg provides full-service options. Additionally, each guest/resident is given their own phone for their convenience. Housekeeping services are available to keep the facility clean and tidy, and laundry and linen services are also provided.
skilled nursing care
physical and occupational therapy
home health care
Employee Reviews for HCR ManorCare in Lynchburg, Virginia
4.67 out of 5 stars. Based on 3 reviewsOverall, employees have a positive experience working for HCR ManorCare in the Lynchburg, VA area. They appreciate the supportive and ethical environment created by the company's detailed policies and procedures. Managers are described as nice and helpful, and the bonus pay for picking up shifts and staying over is seen as a great benefit. Employees also enjoy working with the residents, although there is some drama among coworkers.
Employee Reviews for HCR ManorCare
2.87 out of 5 stars. Based on 878 reviewsHCR ManorCare is a company that has mixed reviews from employees. Many employees appreciate the nice staff, flexible scheduling, and opportunities for advancement. However, there are some complaints about low pay, lack of benefits, and micromanagement. Employees also mention that there is a lack of communication from corporate, and the pay is not competitive with other companies in the area. They also suggest that the company should improve their onboarding process, provide more training opportunities, and listen to their employees' concerns.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 3 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 2-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 05/04/70 and is run by a non profit organization. It is a large-sized nursing community with 118 nursing beds. Currently, there are 79 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $1,625.00. The facility has had 2 substantiated complaints reported in the last 3 years that resulted in a citation.
Overall RatingsTate Springs Health & Rehab is a nursing home that, unfortunately, carries a 2-star overall rating, which places it within the bottom 40% of facilities in terms of overall rating, making it lower than the state average. However, it does fare better in terms of health inspection ratings, where it stands in the top half of all facilities, even slightly surpassing the state average. Sadly, the quality rating of Tate Springs Health & Rehab is not quite as promising, as it resides within the bottom 40% of facilities, and falls slightly below the state average.
Staff RatingsTate Springs Health & Rehab is a nursing home that leaves much to be desired in terms of staffing. With a 1-star staff rating, which is the lowest attainable, the facility finds itself in the lower 30% of nursing homes when considering nursing aid staffing hours per resident per day, providing only 1.86 hours daily, under the state average of 1.94 hours. Similarly, its LPN staffing hours per resident per day are 0.75, less than the state standard of 1.02, placing it in the bottom 40% of facilities. The low trend continues in respect to RN staffing hours, which at 0.5 per resident per day, less than the state average of 0.6, puts the home in the bottom half of facilities. Moreover, this nursing home has less licensed staffing hours per resident per day, 1.24, compared to the state's average of 1.62, leaving it in the bottom 30% of facilities in this regard. However, Tate Springs Health & Rehab does better when it comes to physical therapist staffing, providing 0.08 hours per resident per day - equal to the state's average, making it part of the top 40% of facilities in this category.
Covid DataLocated in the upper echelon in terms of vaccination rate for both its residents and staff is Tate Springs Health & Rehab nursing home. With an impressive 70.6% of residents up to date with the latest vaccinations, they are comfortably placed above the state average rate of 61.9% denoting their commitment to ensuring a healthy and protected resident population. This achievement sees Tate Springs placed above the 50% of comparable facilities. Similarly, their diligence extends to their staff with 90.2% being up to date with their vaccinations. With this being well beyond the state average of 25.9%, Tate Springs Health & Rehab finds itself in the top 10% of nursing homes in terms of vaccination rate for staff. Their laser focus on maintaining a high vaccination rate for both cohorts speaks volumes of their dedication to overall wellbeing.
Quality MeasuresTate Springs Health & Rehab, a nursing home facility, unfortunately ranks in the bottom 30% of establishments due to the high occurrence of residents who suffer from one or more falls with major injuries, standing at a higher percentage of 4.31, compared to the state average of 3.39. On a brighter note, the facility outperforms by being in the top half regarding the distribution of antipsychotic medication, at 11.63% which is below the state’s average of 14.04. However, it finds itself again in the lower 30% in terms of providing flu vaccines, with only 92.7% of residents vaccinated, compared to the state average of 94.02%. Yet, the facility excels in the care for ulcer patients, falling in the top 30% bracket with a 4.35% rate which is below the state's average of 8.3%. Impressively, Tate Springs Health & Rehab is in the top 20% of facilities regarding the low occurrence of depressive symptoms among residents, boasting a perfect record of 0.0%, much less than the state's average of 5.84%.
Emergency and Hospitalization Quality MeasuresTate Springs Health & Rehab, a nursing home facility, finds itself within the bottom 30% of facilities with regard to hospitalizations per 1000 days, with a rate of 2.27. This figure outpaces the state's rate of 1.49. Conversely, Tate Springs Health & Rehab is in the top half of facilities when considering outpatient emergency department visits per 1000 days. Its rate of 0.85 is notably lower than the state's, which stands at 1.11. However, the nursing home falls in the lower 20% in terms of the percentage of short-stay residents who have had outpatient emergency department visits, with a rate of 20.27, higher than the state's 13.11. On a more positive note, the facility is in the upper 40% in relation to the percent of short-stay residents who were rehospitalized after a nursing home admission, with a rate of 20.61, a figure just slightly lower than the state's 22.09.
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Bed does not accommodate tall people. Not only that their are no bed railings and my, the patient can and did fall out of bed. There is no way this is safe for a patient that can't walk and needs the railings to position his self in the bed. This is abuse. He is talked to hatefullyy by staff. Told to ROLL OVER NOW!!! WHY CAN'T ONE VISITOR GO IN TO CHECK ON A LOVED ONE??? EVERY HOSPITAL ALLOW ONE PERSON AND THE SAME PERSON TO VISIT. I AM CALLING MEDICARE WITH A COMPLAINT.
My father was here for a very short time, a few days in fact. His neighbor had C Diff which he caught is still having problems from since it keeps coming back. The sink backed and looked horrible. On the plus side the CNA staff and housekeeping were very nice and helpful. Still I wouldn't ever want to send someone else here.
It looked clean. At 1 pm Sunday, no one had come to get the patient I was visiting to walk. The reason patient is there is for rehab and to get stronger. Also, patient said a man came in the evening before and asked if she wanted a shower; patient said yes. That's the last she saw of him. I asked 2 CNAS about shower and was told no showers on Sunday.
Beyond happy that my dad is here now! He is at Promedica for short term skilled care and after my visit yesterday I am so pleased! As a professional in senior care when I enter the building, everyone is smiling, polite, professional and helpful. Everyone looks happy! They are treating my dad with respect and dignity as he fights his way back, and they seem to "get him". I would recommend the Lynchburg building to anyone who wants good care in a clean professional place!Thank you Kim Scruggs and everyone else there taking care of my dad! You are the best!+
I've read the bad reviews but I can honestly say my mother is receiving skilled compassionate care at Heartland. Staff have been responsive to our requests and questions and treat her like family. Yes, The building and fixtures need updating and the food leaves much to be desired, but the staff from CNAs to nurses, office personnel etc have been wonderful and most importantly we can rest at night knowing my mother is receiving the skilled care we cannot provide at home right now. We applaud the workers who give their all during these trying times. THANK YOU!
**ATTENTION** If there was an option to leave ZERO stars I'd hit that and still feel it's too high if a rating. If you Love your Loved ones and this place is your option, I would highly recommend taking them home or out of town. A prison cell is more appealing and they get better care and service.
I have a sister there. When I went online to check it out before she went, I thought the facility looked great. Now I want my sister out of there!!! She not getting the care she needs. She's not getting the proper therapy she needs so we can get her home. They're supposed to turn her every 3 hours, but she has to call staff before that happens. Because of this, she has a bed sore. If this continues, she will get more. She's not getting her meds on schedule. They give it to her when they want. We're in a hard place because with the Virus, we can't see for ourselves how things truly are, but my sister wouldn't lie. I am regretting the choice we made in sending her there. This is not the facility advertised on the website!!!!.
My mother in law recently passed away at Heartland Nursing home. She had multiple fractures. How? Because she fell 3x in 72hrs. We were notified HOURS later, and sometimes not even given all of the information. Those 3 falls broke her spirit. She stopped eating, then passed away.Heartland is a danger to your loved ones. They may send a nice funeral arrangement , but your loved one will be in a tiny cramped room shared with another human so close their fingers can touch.When you die, you die beside another person who is your roomate. They hear and see it. Even the family of the dying loved one only gets a metal folding chair even if you are there all night while your loved one transitions. No privacy, no caring. On her death bed, a nurse "forgot" her arms was broken and manhandled her so rough to change her she shrieked in pain. I was told shed be on a different floor now?This place is a horror. Their Hospice is amazing but they arent enough to keep this horrendous place open. They need to be shut down.
I just love all the staff, they are so sweet, they have one of the hardest jobs ever, and that is trying to please everyone. I have taken care of my own Mother with Dementia for 7yrs, so I know just a little of what these Nurses go through and I am so thankful for all the Nurses everywhere. I'd have gave 5 stars if food was little better.
I've had both my grandma and grandpa here now. My grandpa was here recently for physical therapy. They had some really cool video game therapy for him to do. And the CNAs that took care of him were really great.Heartland has a lot of good people that have worked there for years. They just recently re-done the parking lot too. I can tell they try to keep it up to date.
My father stayed here recently. I have nothing but positive to share. They have the best group of nurses in Lynchburg by far. They were very attentive to my father and I could tell they cared about him. I would recommend Heartland for care if you are looking for a place in Lynchburg.
My mother was sent to Heartland for rehab and her health began to decline from the time she got there and was sent back to the hospital because of it. It seemed as if no one cared about her health, medications weren’t administered the way they were supposed to, and it was like pulling teeth trying to get a nurse to come when needed. My mother was most certainly in her right mind and knew all medications and dosage, as well as myself, yet they still couldn’t comprehend. Getting water and meals when needed seemed like a struggle. Nothing was ever the same. Very inconsistent and lack of awareness. The women (nurses) at the front desk on the 3rd floor were not friendly, matter of fact, not a lot of the staff were friendly to be honest. The first and last facility she will ever be in.
My mother went to Heartland for rehab services and she never got out of bed! It took over an hour for her to receive her pain medicine when she asked for it. The CNA never bathed her, she brought the items in for my mother to complete her bath, which she could not do and they knew this. PT never worked with her and OT never got her out of bed. I had to remove her from the facility.
Upon reviewing the previous reviews I believe at one time Heartland Rehab Center was a very good facility on many levels. However with that said it appears over the last six months the care of the patients have gone down considerably. My Mom was a recent patient for around 30 days during this time I observed the lack of staff per patient ration. One evening after receiving her medication which made my Mom quite drowsy she was ready for bed. The rule at the facility is the CNA must assist the patient for preparing to go to bed, i.e. bathroom use, changing of clothing and assisting in to bed. My brother had informed the Nursing staff at the main receptionist desk on the floor and they informed him they would send someone down. We could see how short staff the facility was and were willing to wait as my Mom seemed O.K. as her medication for sleep had not "kicked in" almost an hour later the CNA had not arrived. I proceeded to go to the station and inform the nurse supervisor, she started writing down the information and then told me her supervisor was busy but would be with me as soon as she was available. I informed her this did not work for me as my Mom had already waited for an hour and we had discovered she had no pajamas to get ready for bed. Needless, to say the nurse supervisor was not aware of how to resolve the issue of the pajamas but did inform me she would send a CNA. I told her we were told this same thing an hour ago. Along the way one of the other CNA's remembered seeing a bag with clothes in it that had not been laundered, up inspection they turned out to be my Mom's pajama's. When I questioned the staff why they had not been laundered (she paid $12 a week) they said they did not have her name in them. Implying as she was to put her name in the clothing, I questioned them as to who was responsible for this certainly not my Mom and they informed me the nurse. Since the laundry had been taken in the morning my Mom was left without pajamas that evening and instead had to wear a hospital gown (size large as this is the only size they had and she is a small women). Once this issue was resolved it was back to where is the CNA who had finally arrived as I was told there was an oxygen problem with one of the patients and she had to solve that issue. My understanding is a CNA is supposed to take care of every day living needs not oxygen and the nurse should have instead been handling this delicate situation. As the CNA approaches me she is explaining what was taking so long as she raised her finger and said, "I'll be right there" and walked into the room across from my Mom, by this time we are past an hour of waiting. As she comes out of the room, she once again raises her finger and says, "I'll be right there". Which I said, "NO!, she has waited long enough and if you do not have time my brother and I can take care of getting her ready for bed". Heartland was not our first choice for rehab, Summit Rehab was but they did not have any beds available. I would suggest if you use Heartland you make sure you are very involved with your family members care to ensure it is the highest quality. Now for the physician on staff, Dr. W. firstly I had called him a few days after my Mom was admitted as I had several questions regarding her prognosis and medication, the Dr. never returned my call. I left messages at the front desk for a week and no return call. Luckily my brother did speak to him and was able to provide the information to me. My Mom was notified by the nursing staff that she would be released on Monday, at 10am as the Dr. had to be in attendance to write her prescriptions. My brother took off several hours from work to ensure he would be there to take my Mom home, needless to say 10am came and went and my Mom ended up staying another day and even the next day when he was supposed to be there at 7:30am he did not arrive until 10am. I think he thinks little about his senior patients and their quality of life. I expect better from both the facility and the doctor!
I have been standing in the hallway in front if the 3rd floor nurses station for over 17 minutes. There are 5 lights on of individuals needing assistance including my mother. There is NO one maning the desk.. no aids are to be found.I just heard there are only 3 aids on duty. WHY?I've checked the nursing supervisor. She's not in her office either. This is absolutely appalling and frightening. It it now 8:20....I'm leaving... Still no one at nurse's station. One aid has shown up to assist. The scheduling of staff should be done better ......or hire more people. I'm sure individuals have insurance..to have better care then their getting.TERRIBLE
My mom has been at Heartland for several days, and in that time she's been left without any water to drink and gone without meals and prescribed physical/occupational therapy. Family cannot be there all hours of the day to provide for her basic needs, but that's what the facility staff is supposed to be doing. I'm only giving two stars because the staff has been pleasant, when they aren't absent.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-11-18||2021-12-10||D||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2021-11-18||2021-12-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper power supply for life support equipment.|
|2019-03-18||2019-05-02||F||Smoke Deficiencies||Properly install and monitor supervisory attachments on automatic sprinkler systems.|
|2018-02-07||2018-03-26||B||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-02-07||2018-03-26||B||Smoke Deficiencies||Have properly installed hallway dispensers for alcohol-based hand rub.|
|2018-02-07||2018-03-26||B||Smoke Deficiencies||Construct fire resistant interior walls.|
|2018-02-07||2018-03-26||E||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2018-02-07||2018-03-26||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2018-02-07||2018-03-26||B||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-02-07||2018-03-26||D||Services Deficiencies||Have elevators that firefighters can control in the event of a fire.|
|2018-02-07||2018-03-26||B||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2018-02-07||2018-03-26||E||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the use of electrical equipment.|
|2018-02-07||2018-03-26||B||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
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