Heartland Country Village

Positive Reviews:

• Many reviewers praise the caring and friendly staff, highlighting their sense of humor and patience.
• Residents feel respected and well-cared for, with good therapy services and a variety of activities, including in-room options for those who prefer them.
• Several success stories mentioned, particularly in therapy, with residents achieving significant improvements in mobility and health.
• The facility is commended for its compassionate nurses, dedicated business office team, and hands-on director of nursing, creating a welcoming and supportive environment.
• Visitors note the active involvement of staff across departments, including therapy, kitchen, and activities, in enhancing residents' lives.

Negative Reviews:

• One review reports a lack of leadership, understaffing, and poor dietary services leading to a resident's decline and eventual passing.
• Another review describes a toxic work environment with instances of neglect, verbal altercations, and disrespect among staff, negatively impacting resident care.
• Concerns about the facility's management and staff behavior, including refusal to perform necessary medical care, verbal abuse, and a general lack of respect and professionalism.

Mixed Reviews:

• While some reviews highlight the facility as a caring and supportive environment, others point out significant issues with management, staff behavior, and resident care.
• The facility has been undergoing changes with new leadership attempting to address past issues and improve the overall environment and care quality.