Hawthorne Gardens

Reviews of Hawthorne Gardens present a mixed picture, with some highlighting significant concerns and others praising aspects of the facility and staff. Key points from the reviews include:

• Several reviewers express dissatisfaction with the management, particularly the Executive Director, describing interactions as condescending and noting a lack of support for staff.
• Concerns about staffing levels are frequent, with reports of insufficient staff for the number of residents, particularly in the memory care section, leading to issues such as delayed meals and inadequate resident care.
• Some reviews mention problems with cleanliness, including unpleasant odors in residents' rooms, and a lack of engaging activities for residents.
• There are allegations of neglect and poor treatment of residents, with one reviewer resorting to installing a surveillance camera to uncover the truth.
• Conversely, several reviews praise the facility, mentioning a beautiful setting, clean environment, attentive staff, and improvements in food quality and variety.
• Positive comments also highlight a sense of community and family among staff and residents, with some staff members expressing satisfaction with their work environment and the care provided to residents.
• There are mixed opinions on the quality of care and management, with some noting improvements under certain directors and others lamenting declines in care and staff turnover.

In summary, while there are positive aspects noted, such as the environment and some staff members' dedication, significant concerns about management, staffing, cleanliness, and resident care need to be addressed.