Harbour Assisted Living Residences

Negative Experiences:

• One reviewer expressed frustration with receiving unsolicited emails after contacting the facility and described the organization as poorly run.
• Another review criticized the facility for giving incorrect medications to a resident multiple times, leading to serious consequences, and accused the staff and management of being uncompassionate and incompetent.
• A past employee claimed the facility had been sued for not paying employees correctly or providing promised bonuses.
• One review warned that the facility is not equipped to provide true "assisted care" despite making promises to the contrary.
• A former employee described a negative working experience, alleging that residents received incorrect medications, were neglected, and that the management team was unresponsive to issues.

Positive Experiences:

• Several reviews praised the facility for its cleanliness, welcoming atmosphere, and the variety and quality of food offered.
• Residents and their families appreciated the range of social activities, the effort to keep residents safe during the COVID-19 pandemic, and the sense of community within the facility.
• The staff was commended for their friendliness, helpfulness, and dedication to resident safety and well-being, particularly in response to the pandemic.
• Harbour Village was celebrated for receiving a Deficiency Free State Survey in both Assisted Living and Memory Care for the second consecutive year.
• One reviewer highlighted the positive change in their loved one's quality of life after moving to Harbour Village, praising the compassionate and responsive care team.
• Several reviews specifically mentioned staff members by name, commending them for their professionalism and excellent customer service.

Mixed Feedback:

• One review simply stated, "It goes up and back," without further elaboration.
• Another review consisted only of emojis, providing no clear feedback on the facility.