Harborchase Of Dr. Phillips

Our Care Team

Harbor Chase of Dr. Phillips care team consists of Care Partners, Med Techs and Nurses including a Director of Memory Care and Director of Resident Care.

Safety Measures

The community has various measures in place ranging from in person care check ins around the clock, a pendant system, an emergency paging system in restrooms and bedrooms. This is in addition to the community’s life safety systems.

Transition Support Services

There are various resources and support services in place to aid resident’s transition into the community. This includes Life Enrichment staff members assistance, resident ambassador program and depending on selected product (Assisted Living or Memory Care / Cove) there are additional services available.

Transportation Services

The community offers transportation on a first come first serve availability with a priority to medical background-based requests. We have two vehicles including a bus and a town car. Some transportation requests are subject to charges, depending on distance to the community, unscheduled requests, requests made with less than 48 hours lead time and transportation that requires staff to accompany the requesting party.

Culinary Experience

At Harbor Chase Senior Living, our culinary artists craft gourmet cuisine to vitalize your senses and surpass your expectations in our thoughtfully designed and well-appointed restaurants and venues. Whether you are in the mood for upscale contemporary, fine dining, grab-and-go options, or signature cocktails, Harbor Chase has got you covered. Our community features also our Fusion Lounge/Bar as an additional food venue in addition to Fine dining (including steak and lobster tail and international cuisines and specialties), counteroffer bistro (grab & go), our signature restaurant, as well as the room service option.

Addressing Complaints

Complaints are being addressed by the regarding managers of the pertaining departments, in addition we can host family meetings with all specialty departments if applicable, as well as meetings with senior director team as applicable.

Utilities and Services

As utilities are included in the monthly rent (such as cable TV, wireless internet, electricity, water, parking, heating and cooling), once per week housekeeping (IL/AL – additional days can be added, however are subject to charges), as well as a monthly dinning dollar credit allotment (monthly resetting allotment amounts are different in IL/AL/MC). Therefore, it really depends on the individual choices. Examples are culinary choices (lobster tail and steak for every dinner versus pastas or daily specials), salon and spa charges, as well as partaking in offsite or specialty events that may occur extra charges, dry cleaning, transportation charges or usage of other charged amenities. The standard monthly charges besides any added-on amenity charges are room & board, level of care (Assisted Living / Memory Care).

Family Communication

Generally, we communicate with families, whenever there is a care concern, any incidents, any questions, and concerns, as well as care plan updates. Additional meetings or direct communications are tailored to the individual situation and as requested.

In addition, we are sending weekly communications to families and residents on Fridays via text message updating everyone on upcoming events, etc. Separate communication is also sent out for events that require RSVP.

Respite Stays

The community does offer respite stays, that require a minimum length of stay of 45 days. The cost depends on the product/care requirement choice, such as Assisted Living or Memory Care and level of care needed.

Pet Policy

Harbor Chase of Dr. Phillips is a pet-friendly community, however limitations in size and or weight of the animal may apply.

Waitlist Information

Certain specific apartment types, as well as building location have a waitlist. The community maintains a general waitlist subject to change.