Good Samaritan Towers I

Wilma Wells

2020-01-01

Nice folks. Pretty facilities with elevators for multi levels. Pretty nice facility.

Christina Juarez

2019-01-01

It is a very nice place for adults

Claire Hack

2018-01-01

Although the rehab specialists are good and nice, the daily care for my mom in March 2107 was horrible. She couldn't walk and, in spite of repeated requests, they did not put the call button in her reach. She was helpless in her bed or wheel chair. They put diapers on her as they didn't get to her in time to help her to the bathroom. They did not provide adequate nutrition assistance, not giving her ensure. When I pushed her button or she did, the wait for care was generally 20 minutes and never less than 5 minutes. I saw others with no one there visiting wait even longer. There is no security even, as the desk up front was almost never occupied. Guests, outside caregivers, etc. would stand waiting till another visitor or someone walked by to direct them. No one ever questioned me going in or out, much less helped me. The nurses in the main area use the closet as their office so they can close the door and not be bothered by those needing help. If there is an aid at the "nursing station" desk, they ignore residents and tell everyone to wait. They seem very, very overwhelmed and too busy. Understaffing is no excuse for the poor care - it is the reason. Even the online rankings that make them look so good are misleading -- ratings don't take into account any item they don't provide information on. And the claim that 100% of residents are always vaccinated is unbelievable. IF YOU USE THEM - have a family member or better yet a private aid available to provide daily care. And be careful about complaining -- they have a reputation for transferring out complainers or those doing poorly.

Desiree Maples

2018-01-01

I attended a graduation party here for my friend's nephew. The parking lot is extremely small. We were lucky a health care worker was leaving or we wouldn't have found a parking spot at all. I didn't see the entire complex, just the cafeteria area where the party was held. It was a pretty large venue with plenty of windows.

Michelle Shuman

2018-01-01

Most not all but most of the nursing staff in the White Acres facility are just going threw the motions of their jobs. They are not concerned of patient care and or health. They have left my mother unattended in the bathroom for a 1/2 hour and have kept her from using the bathroom for over an hour. They forgot to bring her to breakfast, and have not had a CNA assigned to her. When making complaints about an ongoing ant infestation we were told that they would "clean" the floor. Last time I checked "cleaning" a floor does not mitigate an ant infestation. I am horrified at the conditions and or treatment that is continuing at this facility. When my mother needs long term care due to her illness or even if she need short term care again there is no way that I will ever allow her to come back here. The only saving grace is the 2% of staff that care and the P/T, O/T and speech therapy people that are wonderful. They do not deserve to be associated with the rest of the staff there.

Luz Campos

2018-01-01

Work yimw

xiebq ca

2018-01-01

Excellent

Martha Urquiza

2017-01-01

Manager was very rude 😡