Golden Palms Rehabilitation And Retirement

Reviews for Golden Palms vary significantly, with experiences ranging from highly positive to deeply concerning. Some reviewers praise the facility for its cleanliness, friendly and dedicated staff, and effective therapy team. Positive comments highlight the staff's commitment to patient care, mentioning that employees greet residents by name and work well as a team to ensure the best possible recovery and stay for patients.

However, several reviews raise serious concerns about the quality of care and the facility's conditions. Issues include understaffing, unresponsive staff, and neglect of basic care needs such as bathing and timely response to call buttons. There are reports of patients not receiving the physical therapy they require, being left in bed without attempts to mobilize them, and experiencing facility-acquired delirium due to lack of proper care. One reviewer noted a significant improvement in their loved one's condition after removing them from the facility, suggesting that the potential for recovery was not being met at Golden Palms.

Other negative experiences include unsanitary conditions, with reports of roaches and unclean facilities. The sentiment that the facility is relying on its past reputation rather than providing the necessary level of care is a recurring theme in critical reviews.

On the other hand, some reviewers, including employees and family members of staff, describe Golden Palms as a great place to work or stay, citing a friendly environment, excellent teamwork among staff, and a genuine caring spirit for residents.

In summary, while there are positive testimonials about Golden Palms, particularly from staff and regarding the environment and teamwork, there are significant and concerning reports about the level of care, responsiveness, and cleanliness that potential residents and their families should consider.