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Gardner Heights Health Care Center
172 Rocky Rest Road, Shelton, CT 06484
Based on 19 reviews
Services and Housing OptionsNursing Home, Respite, Skilled Nursing, Rehabilitation
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Gardner Heights Health Care Center DescriptionApple Rehab Gardner is committed to providing high-quality inpatient rehabilitation services to patients who need care after a hospital stay. At Apple Rehab Gardner, we understand that each patient is unique and deserves a care plan that is tailored to their specific needs. Our team of exceptional caregivers will partner with you and your loved ones to provide superior, patient-centered care. No matter what your rehabilitation needs are, short or long term, or if you need memory care, the clinical team at Apple Rehab Gardner will help you achieve your goals.
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AmenitiesGardner Heights Health Care Center offers its residents a variety of amenities to ensure their comfort and convenience. The accommodations have been beautifully renovated with flat screen TV's, telephones, wireless internet, electric beds and fine dining. There is an expansive rehabilitation gym equipped with the latest rehabilitation equipment and therapeutic modalities for those needing physical therapy. Residents can look forward to an enjoyable and comfortable stay at Gardner Heights Health Care Center.
ServicesGardner Heights Health Care Center specializes in Parkinson's management through their LSVT program. They also offer a wide variety of services, including safe harbor neighborhood memory care, short-term care, skilled nursing/long-term care, hospice care, I.V. therapy, occupational and speech therapy, pain management, podiatry, optometry, audiology, dentistry, daily recreational programs, dietary services, rehab team home safety evaluations and more. Their experienced staff is committed to providing the best possible care for all of their patients.
long term care
comprehensive discharge planning
activities of daily living
flat screen tv’s
expansive rehabilitation gym
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 3 stars on its quality measures rating, and 1 stars on its staffing rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/92 and is run by a for profit organization. It is a large-sized nursing community with 130 nursing beds. Currently, there are 103 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $657.80. The facility has also had 1 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsGardner Heights Health Care Center, Inc is a nursing home that doesn't boast impressive stats, holding a relatively low 2-star overall rating. This means it falls in the bottom 40% of all facilities when it comes to the overall rating, thus making it lower than the state average. However, at the same time, this nursing home does possess quite a commendable health inspection rating, positioning it in the top half of all facilities. In fact, it's interesting to note that this nursing home's health inspection rating is slightly higher than the state average. Lastly, when considering the quality rating, unfortunately, Gardner Heights Health Care Center, Inc sits in the bottom 40% bracket, therefore its quality rating is lower than the state average.
Staff RatingsGardner Heights Health Care Center, Inc., a nursing home facility, regrettably holds a 1-star staff rating, the lowest grade possible. It ranks in the bottom 40% of facilities for nursing aid staffing hours per resident per day, offering only 1.94, which is fewer than the state average of 2.14 hours. Likewise, for LPN staffing hours per resident per day, Gardner Heights is among the bottom 40% of establishments, providing only 0.73 hours compared to the state's 0.82. Additionally, the nursing home finds itself in the harsher position of the bottom 30% in respect to RN staffing hours per resident per day, with its 0.37 hours being significantly less than the state's average of 0.72. It ranks even lower for licensed staffing hours, landing in the bottom 20% with 1.09 hours per resident per day, while the state average stands at 1.55. Despite these discouraging ratings, Gardner Heights features prominently in the top 20% of facilities for physical therapist staffing hours per resident per day. Delivering 0.11 hours is commendable, surpassing the state average of 0.09 hours.
Covid DataThe Gardner Heights Health Care Center, Inc. sets a high standard for resident health with a vaccination rate that ranks in the top 30% of all facilities. With an impressive 84.6% of residents up to date with the latest vaccinations, they grossly exceed the state average which is only at 68.5%. When it comes to staff vaccinations, however, the nursing home comes in less successful. Despite having a vaccination rate that puts them in the top half of all facilities, their rate of 16.8% is still notably lower than the state average of 24.1%.
Quality MeasuresThe Gardner Heights Health Care Center, Inc., a nursing home, presents a mix of performance metrics when compared to state averages. While it is in the top half of facilities regarding residents whose ability to move independently deteriorated at 13.65%, it falls below the state's average of 18.42%. Furthermore, the Center ranks impressively in the top 10% of facilities concerning residents that received antianxiety or hypnotic medication, with a rate of 7.12% that is below the state's rate of 17.1%. However, the nursing home is in the lower half regarding residents who had a catheter inserted and left in, an undesirable scenario, with a rate of 1.06%, below the state's average of 1.22%. On a more somber note, it ranks in the bottom 20% when it comes to the number of residents that suffered one or more falls with major injuries, with a rate of 5.4%, a figure worryingly higher than the state's 3.44%. Lastly, it disappointingly falls in the bottom 10% in terms of the percentage of residents given the pneumococcal vaccine, at 69.15%, significantly lower than the state's rate of 83.32%.
Emergency and Hospitalization Quality MeasuresGardner Heights Health Care Center, Inc. is a nursing home facility that exhibits a unique range of medical statistics. While it falls within the lower bracket of about 40% in terms of hospitalizations per 1,000 days with a rate of 1.93 -- incidentally matching the state's average -- the facility impressively ranks within the top 10% for its minimal number of outpatient emergency department visits per 1,000 days which stands at 0.26. This is significantly lower than the state's average rate of 0.96 for the same metric, reflective perhaps of Gardner Heights Health Care Center, Inc.'s commitment to patient wellbeing and responsive in-house treatment procedures.
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General Staff Rating
Care Staff Rating
Activities and Services Rating
My mother has been at this facility for almost a year and I can't say enough good things about the place. In the other place she was at I was afraid they were letting her die and since she's been at Gardner Heights my mom has been more herself. My mom is sick and she won't get better but knowing that people like Anthony and Juanita, two head nurses that I deal with constantly, are treating her with dignity and respect make me feel so much better. On the negative, residents' clothes are all mixed so I take care of my mom's but to me that's a small price to pay. Thank you Gardner Heights for believing that my mom is not just a body but a person.
THIS NURSING FACILITY NEEDS TO BE SHUT DOWN, and that's not a joke. I don't even know if I have the time or energy to even begin to explain how horrific this place is. They are lazy, dirty, the phone system is ridiculous. Every time you call your either on hold for 10 minutes and then hung up on or you just get hung up on. The smell alone makes you want to gag. They honestly could care less about their "residents" whom are mostly left in bed all day with no care or human interaction. And I've seen more then one elderly resident with black eyes from them falling because no one was doing their job. Probably one of the most incredulous experiences was when 2 of the aids decided to get on their tablets in a patients room while the patient was God knows where and browse social media while watching their favorite soap ON THE RESIDENTS TV. Best part they could care less they we walked in on them when my fiancé and I came to visit my father in law mid day since we had the afternoon off. We could not get my father in law out of this place fast enough. We knew in the first few weeks we hated this place and we wanted him out. They don't treat their residents like human beings nor do they respect them. It makes me sick. Not to mention that physical therapy was a joke and I mean a cruel joke. The laziest staff I have ever seen. We had to wait almost 2 years to get him out of their and the new nursing home is the Hilton in comparison to Gardner Heights. The worst part was we had no choice but to choose Gardner Heights (my father in law suffered a massive stroke and is completely paralyzed on the left; is almost completely deaf and his vision was terrible even before the stroke, and when he had to be transferred to a nursing home from Gaylord because his insurance would no longer pay for his stay there the only nursing home within a decent distance from our home was Gardner Heights and I couldn't find any reviews so we had no clue what a nightmare this place would be) I am telling you PLEASE DO NOT ALLOW THESE PEOPLE TO CARE FOR YOUR LOVED ONES, there is no care and no human element here. And seriously the staff is ridiculous and the smell alone is enough to make you gag. I wish I was kidding.
My family cannot say enough about Whitney,Beth, and the rest of the staff at Gardner Heights. Our mother was there for a very short time. And it was very difficult because of covid. We were allowed window visits and could here how nice everyone was to the people at Gardner. They had no idea we could here the love and respect being given to the patients there but we could. The kindness and compassion shown to our mother and family will never be forgotten. ❤
Visited a resident on the Long Term Care Unit last week...I was quite impressed with the excellent Customer Service Practices from all the disciplines I had interactions with during my visit...Eye contact and pleasant smiles from all staff members I encountered..The resident I was visiting had a question for Administrative Staff and they were readily available to answer his question..Appreciated the quiet environment with no overhead paging..
Divided in three units, long term, short term, and long term locked unit especially for Alzheimer/dementia patients. One level building. Around the clock 24 hours care, good size rooms, clean, caring staff, some of them have been working here over 20 years. Meal is average, building is little old but in good shape, it needs renovation. Recreation is good, kept residents engaged in variety of activities including manicure, paintings, flowers arraignment, movies, music concerts, and so on. Physical therapy department is active as well, hare saloon available.laundry service, for tobacco users a designated area available. This center is not far from major highways.
My mother was at Gardner Heights for 6 months. I can't say enough about the great staff and administration at this facility. A special thanks to her amazing RN, Michelle, who is one of the finest nurses that I have ever had the pleasure of knowing. Mom was treated with respect and was well cared for during her time at Gardner. To the Gardner staff and CT Hospice, thank you all for your efforts and compassion. You really made a difference in my mothers life.Doug MShelton, CT
My mother has resided here for over 6 months now and I cannot express in words how happy we are with this facility. She has been a long term care patient for over a yr and a half and was at another facility prior to this one. I must say, without naming the other place there is no comparison. My mother is much more comfortable at Gardner heights. The staff there is very attentive from the administrative office down to the aides anytime we needed any kind of assistance someone was there to guide us or do anything that needed to be done to make sure her needs are being met. The therapists at this facility are amazing!! Before transferring her to Gardner heights I did a lot of research and visited many facilities over several weekends. This was the facility that attracted me the most. I am very pleased with my decision to have my mother cared for here and would highly recommend them.
I have a family friend who is a current resident. We have been very impressed with the staff and the wonderful home-like atmosphere. Very friendly and attentive to all our needs. I would definitely recommend this place to anyone looking for a loving, safe and cozy environment.
My mother has been at this facility for a little over a month now and I have nothing but wonderful things to say about it. She's been in and out of homes for the past few years and never I have I walked into a place that felt like home until now. The whole place is very clean, the lights are bright, the air is clear, and most importantly, the staff is very friendly. They treat my mother with the utmost care and respect and I couldn't have asked for a better place for her.
My mother has been at Gardner Heights for 3.5 years and she has been getting excellent care and treatment here. The staff working with her works closely with her daily and treat her with a lot of care and love. When I first came in contact with Gardner Heights Mike had a support group and it was very helpful here with explaining all of their services offered which was very helpful to me and my family.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-01-25||2022-04-06||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2022-01-25||2022-04-06||D||Egress Deficiencies||Have exits that are accessible at all times.|
|2022-01-25||2022-04-06||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-01-25||2022-04-06||D||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2019-08-20||2019-10-07||D||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2019-08-20||2019-10-07||D||Egress Deficiencies||Have exits that are accessible at all times.|
|2019-08-20||2019-10-07||E||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2019-08-20||2019-10-07||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-08-03||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2022-08-03||D||D||Nursing and Physician Services Deficiencies||Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.|
|2022-01-28||D||D||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2022-01-28||D||D||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2022-01-28||E||E||Resident Rights Deficiencies||Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.|
|2022-01-28||D||D||Resident Rights Deficiencies||Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.|
|2022-01-28||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2022-01-28||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Respond appropriately to all alleged violations.|
|2022-01-28||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2022-01-28||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2022-01-28||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2022-01-28||D||D||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2019-08-22||E||E||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2019-08-22||E||E||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2019-08-22||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-08-22||D||D||Environmental Deficiencies||Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.|
|2020-11-12||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-08-06||D||D||Resident Rights Deficiencies||Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.|
|2020-08-06||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.|
|2020-08-06||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Develop and implement policies and procedures to prevent abuse, neglect, and theft.|
|2020-08-06||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2018-06-28||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2018-06-28||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2018-06-28||G||G||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, residentâ€™s preferences and goals.|
|2018-06-28||D||D||Environmental Deficiencies||Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.|
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