Emerald Oaks

Positive Reviews:

• Emerald Oaks is praised for being well-run, with inclusive costs covering services like regular laundry, potentially making it more affordable compared to other facilities.
• The management and staff are highly commended for their hands-on approach, excellent communication, and genuine care for residents and their families.
• Facility location is appreciated for its peaceful country setting, proximity to essential services, and the availability of medical visits on-site.
• Activities and social engagement, such as music classes, are highlighted positively, contributing to a joyful atmosphere for residents.
• Some reviewers specifically commend the facility for its cleanliness, well-kept environment, and the staff's efforts to engage residents in activities.

Negative Reviews:

• One review expresses dissatisfaction with the facility's handling of visitation procedures and communication, particularly during the COVID-19 pandemic.
• Concerns are raised about the cost being too high for some, and the communal shower setup is not favored by all.
• While the staff's efforts are generally appreciated, one reviewer feels that the staff are just performing their job without going beyond expectations.

Mixed Reviews:

• The facility's design is described as more clinical than homey by some, though the common areas are noted to have homey furniture.
• Food quality receives mixed feedback, with one resident facing difficulties due to dietary restrictions.
• COVID-19 restrictions on visitations and activities have been a source of frustration for some family members, despite understanding the necessity.

General Consensus:

Emerald Oaks receives a majority of positive feedback for its management, staff care, and resident engagement. While there are some criticisms regarding cost, facility design, and pandemic-related restrictions, many families and professionals recommend the facility for the care of loved ones.