Downey Community Health Center

Elizabeth D.

2019-08-03

My uncle was being treated here in the icu department dr.shaw was amazing always giving us the most updated information All the nurses were very nice my mother slept there a couple of nights with my uncle and was giving blankets to be as comfortable as possible

Ofelia Gonzalez-Lara

2021-01-01

The staff are very nice and helpful.

Daril Lev

2021-01-01

5 STARS ! A TEN PLUS PLUS PLUS PLUS ! I LOVED IT HERE. HEAVEN ON EARTH !

Meg W.

2021-11-11

I am a resident here and have been for 9 months or so.   I am continually amazed by the care I receive from the DCHC...The nursing staff...The CNA's provide wonderful direct and hands on care throughout the day and night.  They are real live Heroes in my book.  They are truly in the trenches so to speak and with very, very few exceptions are just delightful caregivers.  The LVN's take the extra time to make certain my medications are given appropriately and are always willing to knowledgeably answer my many questions cheerfully.The RN's coordinate my care and provide great guidance to the LVN and CNA staff as well as providing special attention to the nuanced needs of all of us whom reside here.The nursing director Sabrina is a very special individual.  She takes time out of what must be an extremely busy schedule to know the patients.  I have personally received special attention from her when I needed it.  She is so approachable and down to Earth and has a great sense of humor-very simply just a 'Pro'!The gentlemen in Social Services go above and beyond assisting us residents with everything from accompanying us to Doctor appointments to reprogramming the remote control on a TV set when needed.  Anything to make our stay feel safe and comfortable.The Ladies in Activities are always providing fun things to do and see!  Whether one is an introvert or an extrovert there is something for everyone in the creative schedule that is specially designed to appeal to everyone.  The laundry and cleaning staff are so friendly and clearly take such pride in doing their job with both kindness and excellence in mind. The cleanliness standards are top notch.Last but not least?  The fantastic individuals in the kitchen!  I receive daily really wonderful meals and if I request an additional serving of the freshly steamed zucchini for example, they are always willing to accommodate whenever possible.Additionally,  one could never describe the food here as typical hospital fare.  They provide a multicultural menu thoughtfully prepared.  If the offering for dinner doesn't appeal for some reason they are more than accommodating by providing an alternative menu to choose from.I am so grateful to have such an enjoyable place to reside while I convalesce.   The highly skilled staff bring their smiles to work everyday... Thank you DCHC for all that you have done and continue to do for me.

Craig C.

2021-09-14

Miss Management in charge of this sub standard facility. Elder abuse abound here. Staff barely at 50% forcing employees to work double shifts etc. If you need to due a "Window Visit" be prepared to furnish your own folding chair as they will NOT supply one as they are blaming Covid. A patient having to wait over 1 hour to have their diaper or bed pan is standard here. You have to make an appointment ahead to come visit your loved one. Don't be surprised if they tell you that they are booked up. Make sure you have your Covid card with you and be prepared to fill out another form as well. 30 minutes is the maximum time you may stay. 1 person only at a time! If you would like to bring in a treat for your loved one make sure it is in a factory sealed container. NOT a baggy with some pieces of candy or fruit. There is blatant discrimination here against certain patients and their loved ones if you complain about anything at all. It is time the Dept. of Public Health came in here to see for themselves the way that ALL patients are being treated especially our Elders. Elder Abuse!. If you love your loved one do NOT have them come here. Don't walk away from here RUN! Right! If you have any complaints about this place not doing what is right for your loved one here please call the Wise & Healthy Aging:Long Term CareOmbudsman Program4300 Long Beach BlvdSuite 440Long Beach, Ca, 90807562 925-2346562 925-5876 (fax)Covering City and County of Los Angeles.

Jolene F.

2020-11-06

Personal belonging left outside.November 5th, 2020 at 5:02 I called the facility I spoke with Catherine Jimenez and advised her that I would be going to pick up my sisters belongings she said she was in the middle of giving out medicine and dinner passed out and if I could come after 6. I advised her that I was in  commute and that I would take my time and if I could get it now versus later at that time Catherine hung up on me. At 6:00 o'clock I arrive at the facility to witness a bunch of belongings outside by the trash can near the door I was in shock to see that items were left outside so any bystander passing by can touch it or affect it or even steal it. I knocked on the door and at that time a lady came the door by the name of Glenn I asked her if these items were the belongings of my sister and at that time I witnessed that she was on her phone looking at photos/facebook she said I'm unsure let me find out let you know she went inside and spoke with an LVN and confirm that those belongings belonged to My sister. She was OK with the belongings being outside and didn't think anything until I asked her if this was the proper protocol that a nursing facility has to leave people's belongings outside. At that time, she became mute and it didn't have an answer to respond to me I asked her if this was a common practice as she still had nothing to respond to. I asked her who authorized for the belongings to be left outside and at that time she said I just came in let me go back inside to find out that time the LVN came outside to speak to us to apologize for that any inconvenience the transportation or the facility has given my sister and that Kathleen was the person that gathered all the items and left it outside stating that that's what the family requested. At that time I asked to speak to Glenn and have Glenn explained to me why this would be acceptable even if a family member were to ask this was are the safety measures the safety precautions the liability if the items were lost or stolen who was going to be responsible for that at that time Glenn still had no answer for me. I'm disappointed That Catherine gathered my sister's belongings and left outside as if it was trash she was no longer their patient hey hi just regards for any of Vanessa's belongings that could have been stolen or affected with Covid by standards.

Liza G.

2020-10-25

My brother in law is here and everyday we call to talk to him and he begs us to move him. He says he needs fresh air. He is never allowed to go out into that tiny courtyard they have for fresh air. He has been there over a year and has not had any sunshine. No wonder everyone is miserable! Even inmates in lockdown are taken outside for an hour a day. It is unhealthy and he is climbing the walls. There should be a law that they need sunshine for at least an hour a day if the request it. We have not been able to go see him or take him outside because of covid. I wish i knew of another locked down facility that does allow them to go outside to a courtyard. I would move him quickly.

Linka R.

2020-09-12

Terrible experience with this place. Only one that seemed to give any care was Shelby and she was a physical therapist. My was admitted at 11:00pm and by 6:30am she called me crying because even though she had surgery and was already given the okay by her primary physician to take her pain medication, all they gave her was Tylenol. They didn't know how to work with any of her equipment that she was sent with, when I contacted the office they said I wasn't on my moms emergency list so they couldn't release any information, I followed with how do I get on the list and I didn't need information because I had already received it directly from my mom and the woman said she couldn't add me until they opened up. (They are open 24hours) I told her okay that is fine then I would be coming in with our attorney and getting the information as to why I cannot me added to my mom's emergency list and why they were refusing to give her medication and water. At that moment she said I was rude and disrespectful and continued to interrupt me when I was asking to speak to her supervisor and that she never said she couldn't put me on the emergency list she said she had asked me for my name. I guess another employee who didn't give me his name either took the phone from her because at this point she was yelling like a toddler having a tantrum over the phone that I was rude and disrespectful and I needed  to give her my name finally told me they got off the phone with her pharmacy that it takes 4 to 5 hours from the moment they are admitted to get their prescription. At this point it is already 7:30am . I hung up and just went directly there. I got there and they took her, her belongings, her toilet (still with her urine), and her walker out, with bad air quality because of the fires, no clothes, and were taking their dearest time to bring out her paperwork. They also didn't even want to give her the copies until Shelby finally stepped in and retrieved it for her. Also, she said all night people were crying asking for help, asking for their medication and the nurses were ignoring them all. This is the kind of facility that needs to get shut down and I hope their employees never have to go through what they put my mom through.

Dan C.

2020-06-26

They have black mold in station 2. Shower rooms. Supervisors constantly harass employees and medical incidents are covered up higher ups. Nursing constantly verbally abuses its residents. Maintenance repeatedly fail to do their jobs. So yea fuck this place sincerely

Markitos A.

2020-01-04

I like this place very much, they treat my grandfather very nicely and make him feel like home. The nurses and staff are very nice and keep you up to date. Thank you. 10 out of 10!

Steve P.

2019-10-06

Good enough place for my mom's rehab, but she complains that the nurses don't wipe her private gently or completely.  She's been complaining ever since she got here without results.

Alex F.

2018-11-15

My father was admitted there yesterday. They could not be more accommodating. Yes I agree that the lobby needs updating. But it is very clean and it does not smell. The front office staff and all of the nurses were so willing to make my father happy. I think this is going to be a good experience for him.

Andy M.

2018-08-10

Pretty grim place. Understaffed, half decent, the other half checked out, seemingly oblivious or uninterested.

Anndrea K.

2018-08-02

This place is horrible! My grandmother was here for a while and the nurses made everything a big deal. They would close the door 10 -15 minutes prior to the actual end of visiting hours. The graveyard nurse she had turned off all her lights and took away the remote to call a nurse so she didn't have to deal with her. There are no trash liners in the trash cans. This is the worst hospital I have ever visited. The employees here could give two shits about their job. Why become a nurse or doctor if you don't care about your patients????

Rosa M.

2018-04-23

My husband went to emergency and it took a while to be called.  He was admitted and he was treated very good by all the employees.  He said the food was very good.  He was very happy with their service and very friendly people.  He recommends that hospital.

Robert C.

2015-03-20

Our dad was a patient at Downey Community Health Center after he fractured his hip. We were very happy with the excellent care he received. The nurses were very caring and compassionate., The physical therapists were skilled and professional. They all helped Dad get well and return home to his family.  His room, plus the hallways and other areas were cleaned daily and the facility did not smell. Any accidental spills were quickly cleaned up. The food services supervisor visited Dad and made sure that he received his special food requests every day. The social services director contacted a home health agency so that Dad received therapy and other needed services when he was discharged home. We definitely recommend this nursing home.

John I.

2015-03-17

I have been here to visit a family friend a few times and everyone employee I met was very helpful and courteous. Also a very clean facility and great care!

Vanessa E.

2015-02-20

This place is HORRIBLE! I wouldn't put my worst enemy here, or maybe I would! The nurses don't care about their patients. When you ask for help, they are all too busy gossiping and laughing with each other. My grandfather stood there shortly until we removed him. He had a diaper rash, fever and rash but we were never told!  When we went to remove his belongings we found pants with poop in them, stuck to the pants. I have witnessed other patients there crying in the hallway, and when I reported the poor old lady they ignored her! They need to have their own family members placed in this home so they can realize that everyone needs proper care and attention!!!!!!!

JC S.

2015-02-01

My loved one really enjoyed his time spent here. the nurses were very nice and helpful. they would go to his room anytime he needed them. special dietary needs are easy to accommodate for. the physical therapy was great! they set and achieved goals in order to get him back home. it was also fairly clean inside.

Kololia P.

2015-01-29

There are no flat screen TV's , unless you bring your own. My in laws have been both here after surgery and regard. Foods yuky, they won't eat it. Too many people looking sad.

Sandreese A.

2014-08-03

My loved ones stays at this facility and I wish that it didn't always smell like poop the moment you enter the door into the facility. I'm glad they fired that Social Worker that was stealing money and items from the helpless, sick, elderly people. What kind of background checks do you people have??? They are on the Nursing Home Watchlist:  memberofthefamily.net/nu…

noel beltran

2021-12-01

Family is clean, they have the rooms divided for possible COVID-19 patients and the ones that are clear, temperature check at the front door, plenty of parking for visitors

Darth Neph

2021-11-01

Staff are very helpful and the faculty has many things they offer to their patients.

alyssa gonzales

2021-11-01

Girl in the front desk is so rude , make sure your receptionists know basic manners .

Alyssa Gonzales

2021-10-01

Terrible staff here , very unprofessional

Alyy gonzales

2021-10-01

Very unprofessional the way they handle the visitations , stories aren’t straight and they don’t communicate with one another . I understand Bc of covid they have different regulations . My grandma is in hospice alone in a room and they’re only allowing us to go one at a time to visit for 30 mins at a time yet when they have 3 people in one room they allow 2 people at a time . Don’t bring ur family members here

Liza Graham

2021-04-01

Not a bad place except the tenants there have no courtyard available to even get fresh air. They are stuck inside day after day. We have a brother there and he is stir crazy. No sunshine

Vicki-Marie Trotter

2021-01-01

Non compliant to COVID-19 regulations. Still allow families to pick up patients and take them out for visits..... EVEN THOUGH state mandated quarantine for nursing home patients. Patients still allowed visits with family members outside of facility and patients receive food from family members. I don't understand why policy is written then given when the staff refuses to comply with the WHO and CDC orders. I guess that it's why patients (who are at greatest risk) within this facility have passed away due to COVID-19 being listed as a cause to patients with multiple underlining medical conditions and above the age given as high risk for COVID-19. Perhaps this facility is like many nursing homes..... in the business for profit as first priority opposed to patients. They bend to family wants and not patients best interest.

Shirley Quinn

2021-01-01

Worst place. I got Covid here. Avoid this place like the plague!

Guillermina Dominguez

2021-01-01

Good care of the patient, very friendly place

Joana Guillen

2021-01-01

My dad was there for 3 weeks and he never complained about the staff or the people there is a decent place needs some updating here in there but over all great experience thanks for everything you guys did for us