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Downey Community Health Center
8425 Iowa Street, Downey, CA 90241
Based on 125 reviews
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Services and Housing OptionsNursing Home, Skilled Nursing, Rehabilitation
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Downey Community Health Center DescriptionThe Downey Community Health Center is a 198-bed skilled nursing facility that provides short-term recuperation and rehabilitation services for those who need skilled care. Since we opened our doors in 1980, we have been proudly serving the wonderful residents of Downey! We offer several options to meet the needs of our residents, including Medicare and private plans. The Downey Community Health Center offers a wide variety of therapeutic and rehabilitative programs designed to improve the quality of life for our residents. The attending physician and other medical practitioners will assess the resident's condition and develop a treatment plan to help the resident achieve functional gains while also increasing their independence.
RehabilitationOur rehabilitation program is designed to help you regain your independence and improve your quality of life. We offer Physical, Occupational and Speech therapy to help you reach your goals. Our services are available 24/7 to help you feel your best! You can be confident that your family will get excellent, customized care to help them recover quickly.
Skilled NursingOur skilled and compassionate nursing staff is available to provide care for your loved ones 24 hours a day, 7 days a week. We have a team of highly trained RN's, LVN's and CNA's working around the clock to ensure complete clinical care.
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ServicesDowney Community Health Center offers a wide range of services to its patients. It provides dietary services, post stroke care, daily activities, mental health unit, nursing care, rehabilitation, social services support, IV therapies, wound care management and cardiac care. All of these services are provided in order to provide the best possible care to the patients of the Downey Community Health Center.
24-hour skilled nursing services
nutritious meals and snacks
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 5 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 03/25/80 and is run by a for profit organization. It is a very large-sized nursing community with 198 nursing beds. Currently, there are 178 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 3 fines by The Centers for Medicare & Medicaid Services for a total of $2,925.00. The facility has also had 3 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 3 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Downey Community Health Center, a nursing home facility, holds a 2-star overall rating, positioning it among the bottom 40% of facilities in terms of this rating. This rating is also lower than the state's average. When it comes to health inspection ratings, the facility unfortunately falls into the lowest category with a 1-star rating, putting it in the bottom 10% of facilities based on this criterion, and again, lagging behind the state average. However, in terms of quality ratings, the Downey Community Health Center stands in stark contrast with a stellar 5-star rating, or the highest possible grade. This places the facility in the top 20% of establishments in recognition of quality, surpassing the average rating in the state.
Staff RatingsDowney Community Health Center is a nursing home that boasts a 4-star staff rating, placing it among the top-tier institutions in terms of service delivery. Notably, the nursing aid staffing hours stand at 2.29 per resident per day, a figure which is below the state's average of 2.51 yet still positioning it within the top 40% of facilities for nursing aid availability. The facility's LPN staffing hours per resident per day is calculated at 1.27, surpassing the state's measure of 1.21, valuably placing Downey Community Health Center in the top 20% of institutions in this regard. However, on the downside, the facility reports 0.39 RN staffing hours per resident per day, which is less than the state average of 0.57, situating it in the bottom 30% of facilities for RN staffing. With 1.65 licensed staffing hours per resident per day, which is slightly less than the state's 1.78, the center sits comfortably within the top 30% of facilities assessed on licensed staffing. When it comes to physical therapist staffing, Downey Community Health Center falls within the bottom half of facilities with 0.05 hours per resident per day, compared to the state's physical therapist staffing hours of 0.09.
Covid DataThe Downey Community Health Center ranks among the top 10% of nursing facilities in terms of the resident up-to-date vaccination rate, boasting an impressive 97.0%. This percentage far exceeds the state average of just 68.7%, showcasing the commitment to health and safety within the community. Sadly, while the facility excels in ensuring its residents are up-to-date with vaccinations, the staff's up-to-date vaccination rate paints a different picture, falling below the state average. Despite being in the top 30% of facilities for staff vaccinations, the Downey Community Health Center has a staff vaccination rate of only 31.1%, considerably lower than the state's average rate of 45.8%.
Quality MeasuresThe Downey Community Health Center is a top-tier nursing home distinguished by its 5-star quality measure rating. Demonstrating its commitment to the safety and well-being of its residents, the Center boasts statistics that place it ahead of the majority of other facilities. With only 1.46% of residents experiencing a fall resulting in a major injury, the Center outperforms most facilities, landing in the top 30%. It also maintains a lower rate than the state average of 1.78%. The Center's track record in the appropriate use of antipsychotic medication is among the top 10% of all facilities, with only 1.72% of residents receiving such medication, significantly less than the state's 10.27%. Despite the general trend towards increased assistance with daily activities (11.58% of residents at the Center compared to the state's 8.52%), the Downey Community Health Center has also managed to keep residents' catheter use low at 0.51%, far beneath the state average of 1.66%, placing it efficiently in the top 40% of all facilities. This data paints a picture of a high-quality care environment where resident's health and safety are of paramount concern.
Emergency and Hospitalization Quality MeasuresThe Downey Community Health Center nursing home ranks in the bottom half among similar facilities when measuring hospitalizations per 1000 days, with an average of 1.69, slightly below the state's average of 1.89. Despite this, the center performs better in terms of outpatient emergency department visits, as it falls within the top 20% of facilities, boasting a rate of 0.39 visits per 1000 days compared to the higher state average of 0.92. Additionally, the nursing home is within the top 30% when it comes to the percentage of short-stay residents who experience outpatient emergency department visits. They have a tally of 7.62%, which again falls below the state average of 11.22%. Lastly, considering the percentage of short-stay residents who are rehospitalized after admission, the Downey Center lands in the top half of facilities, attaining a rehospitalization rate of 21.27% against the state's slightly higher percentage of 22.01.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
I am a resident here and have been for 9 months or so. I am continually amazed by the care I receive from the DCHC...The nursing staff...The CNA's provide wonderful direct and hands on care throughout the day and night. They are real live Heroes in my book. They are truly in the trenches so to speak and with very, very few exceptions are just delightful caregivers. The LVN's take the extra time to make certain my medications are given appropriately and are always willing to knowledgeably answer my many questions cheerfully.The RN's coordinate my care and provide great guidance to the LVN and CNA staff as well as providing special attention to the nuanced needs of all of us whom reside here.The nursing director Sabrina is a very special individual. She takes time out of what must be an extremely busy schedule to know the patients. I have personally received special attention from her when I needed it. She is so approachable and down to Earth and has a great sense of humor-very simply just a 'Pro'!The gentlemen in Social Services go above and beyond assisting us residents with everything from accompanying us to Doctor appointments to reprogramming the remote control on a TV set when needed. Anything to make our stay feel safe and comfortable.The Ladies in Activities are always providing fun things to do and see! Whether one is an introvert or an extrovert there is something for everyone in the creative schedule that is specially designed to appeal to everyone. The laundry and cleaning staff are so friendly and clearly take such pride in doing their job with both kindness and excellence in mind. The cleanliness standards are top notch.Last but not least? The fantastic individuals in the kitchen! I receive daily really wonderful meals and if I request an additional serving of the freshly steamed zucchini for example, they are always willing to accommodate whenever possible.Additionally, one could never describe the food here as typical hospital fare. They provide a multicultural menu thoughtfully prepared. If the offering for dinner doesn't appeal for some reason they are more than accommodating by providing an alternative menu to choose from.I am so grateful to have such an enjoyable place to reside while I convalesce. The highly skilled staff bring their smiles to work everyday... Thank you DCHC for all that you have done and continue to do for me.
Miss Management in charge of this sub standard facility. Elder abuse abound here. Staff barely at 50% forcing employees to work double shifts etc. If you need to due a "Window Visit" be prepared to furnish your own folding chair as they will NOT supply one as they are blaming Covid. A patient having to wait over 1 hour to have their diaper or bed pan is standard here. You have to make an appointment ahead to come visit your loved one. Don't be surprised if they tell you that they are booked up. Make sure you have your Covid card with you and be prepared to fill out another form as well. 30 minutes is the maximum time you may stay. 1 person only at a time! If you would like to bring in a treat for your loved one make sure it is in a factory sealed container. NOT a baggy with some pieces of candy or fruit. There is blatant discrimination here against certain patients and their loved ones if you complain about anything at all. It is time the Dept. of Public Health came in here to see for themselves the way that ALL patients are being treated especially our Elders. Elder Abuse!. If you love your loved one do NOT have them come here. Don't walk away from here RUN! Right! If you have any complaints about this place not doing what is right for your loved one here please call the Wise & Healthy Aging:Long Term CareOmbudsman Program4300 Long Beach BlvdSuite 440Long Beach, Ca, 90807562 925-2346562 925-5876 (fax)Covering City and County of Los Angeles.
Personal belonging left outside.November 5th, 2020 at 5:02 I called the facility I spoke with Catherine Jimenez and advised her that I would be going to pick up my sisters belongings she said she was in the middle of giving out medicine and dinner passed out and if I could come after 6. I advised her that I was in commute and that I would take my time and if I could get it now versus later at that time Catherine hung up on me. At 6:00 o'clock I arrive at the facility to witness a bunch of belongings outside by the trash can near the door I was in shock to see that items were left outside so any bystander passing by can touch it or affect it or even steal it. I knocked on the door and at that time a lady came the door by the name of Glenn I asked her if these items were the belongings of my sister and at that time I witnessed that she was on her phone looking at photos/facebook she said I'm unsure let me find out let you know she went inside and spoke with an LVN and confirm that those belongings belonged to My sister. She was OK with the belongings being outside and didn't think anything until I asked her if this was the proper protocol that a nursing facility has to leave people's belongings outside. At that time, she became mute and it didn't have an answer to respond to me I asked her if this was a common practice as she still had nothing to respond to. I asked her who authorized for the belongings to be left outside and at that time she said I just came in let me go back inside to find out that time the LVN came outside to speak to us to apologize for that any inconvenience the transportation or the facility has given my sister and that Kathleen was the person that gathered all the items and left it outside stating that that's what the family requested. At that time I asked to speak to Glenn and have Glenn explained to me why this would be acceptable even if a family member were to ask this was are the safety measures the safety precautions the liability if the items were lost or stolen who was going to be responsible for that at that time Glenn still had no answer for me. I'm disappointed That Catherine gathered my sister's belongings and left outside as if it was trash she was no longer their patient hey hi just regards for any of Vanessa's belongings that could have been stolen or affected with Covid by standards.
My brother in law is here and everyday we call to talk to him and he begs us to move him. He says he needs fresh air. He is never allowed to go out into that tiny courtyard they have for fresh air. He has been there over a year and has not had any sunshine. No wonder everyone is miserable! Even inmates in lockdown are taken outside for an hour a day. It is unhealthy and he is climbing the walls. There should be a law that they need sunshine for at least an hour a day if the request it. We have not been able to go see him or take him outside because of covid. I wish i knew of another locked down facility that does allow them to go outside to a courtyard. I would move him quickly.
Terrible experience with this place. Only one that seemed to give any care was Shelby and she was a physical therapist. My was admitted at 11:00pm and by 6:30am she called me crying because even though she had surgery and was already given the okay by her primary physician to take her pain medication, all they gave her was Tylenol. They didn't know how to work with any of her equipment that she was sent with, when I contacted the office they said I wasn't on my moms emergency list so they couldn't release any information, I followed with how do I get on the list and I didn't need information because I had already received it directly from my mom and the woman said she couldn't add me until they opened up. (They are open 24hours) I told her okay that is fine then I would be coming in with our attorney and getting the information as to why I cannot me added to my mom's emergency list and why they were refusing to give her medication and water. At that moment she said I was rude and disrespectful and continued to interrupt me when I was asking to speak to her supervisor and that she never said she couldn't put me on the emergency list she said she had asked me for my name. I guess another employee who didn't give me his name either took the phone from her because at this point she was yelling like a toddler having a tantrum over the phone that I was rude and disrespectful and I needed to give her my name finally told me they got off the phone with her pharmacy that it takes 4 to 5 hours from the moment they are admitted to get their prescription. At this point it is already 7:30am . I hung up and just went directly there. I got there and they took her, her belongings, her toilet (still with her urine), and her walker out, with bad air quality because of the fires, no clothes, and were taking their dearest time to bring out her paperwork. They also didn't even want to give her the copies until Shelby finally stepped in and retrieved it for her. Also, she said all night people were crying asking for help, asking for their medication and the nurses were ignoring them all. This is the kind of facility that needs to get shut down and I hope their employees never have to go through what they put my mom through.
My father was admitted there yesterday. They could not be more accommodating. Yes I agree that the lobby needs updating. But it is very clean and it does not smell. The front office staff and all of the nurses were so willing to make my father happy. I think this is going to be a good experience for him.
This place is horrible! My grandmother was here for a while and the nurses made everything a big deal. They would close the door 10 -15 minutes prior to the actual end of visiting hours. The graveyard nurse she had turned off all her lights and took away the remote to call a nurse so she didn't have to deal with her. There are no trash liners in the trash cans. This is the worst hospital I have ever visited. The employees here could give two shits about their job. Why become a nurse or doctor if you don't care about your patients????
Our dad was a patient at Downey Community Health Center after he fractured his hip. We were very happy with the excellent care he received. The nurses were very caring and compassionate., The physical therapists were skilled and professional. They all helped Dad get well and return home to his family. His room, plus the hallways and other areas were cleaned daily and the facility did not smell. Any accidental spills were quickly cleaned up. The food services supervisor visited Dad and made sure that he received his special food requests every day. The social services director contacted a home health agency so that Dad received therapy and other needed services when he was discharged home. We definitely recommend this nursing home.
This place is HORRIBLE! I wouldn't put my worst enemy here, or maybe I would! The nurses don't care about their patients. When you ask for help, they are all too busy gossiping and laughing with each other. My grandfather stood there shortly until we removed him. He had a diaper rash, fever and rash but we were never told! When we went to remove his belongings we found pants with poop in them, stuck to the pants. I have witnessed other patients there crying in the hallway, and when I reported the poor old lady they ignored her! They need to have their own family members placed in this home so they can realize that everyone needs proper care and attention!!!!!!!
My loved one really enjoyed his time spent here. the nurses were very nice and helpful. they would go to his room anytime he needed them. special dietary needs are easy to accommodate for. the physical therapy was great! they set and achieved goals in order to get him back home. it was also fairly clean inside.
My loved ones stays at this facility and I wish that it didn't always smell like poop the moment you enter the door into the facility. I'm glad they fired that Social Worker that was stealing money and items from the helpless, sick, elderly people. What kind of background checks do you people have??? They are on the Nursing Home Watchlist: memberofthefamily.net/nu…
Very unprofessional the way they handle the visitations , stories aren’t straight and they don’t communicate with one another . I understand Bc of covid they have different regulations . My grandma is in hospice alone in a room and they’re only allowing us to go one at a time to visit for 30 mins at a time yet when they have 3 people in one room they allow 2 people at a time . Don’t bring ur family members here
Non compliant to COVID-19 regulations. Still allow families to pick up patients and take them out for visits..... EVEN THOUGH state mandated quarantine for nursing home patients. Patients still allowed visits with family members outside of facility and patients receive food from family members. I don't understand why policy is written then given when the staff refuses to comply with the WHO and CDC orders. I guess that it's why patients (who are at greatest risk) within this facility have passed away due to COVID-19 being listed as a cause to patients with multiple underlining medical conditions and above the age given as high risk for COVID-19. Perhaps this facility is like many nursing homes..... in the business for profit as first priority opposed to patients. They bend to family wants and not patients best interest.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-03-02||2022-04-01||F||Emergency Preparedness Deficiencies||Provide emergency officials' contact information.|
|2022-03-02||2022-04-01||E||Smoke Deficiencies||Install an approved automatic sprinkler system.|
|2022-03-02||2022-04-01||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2022-03-02||2022-04-01||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2022-03-02||2022-04-01||E||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2022-03-02||2022-04-01||E||Miscellaneous Deficiencies||To conduct inspection, testing and maintenance of fire doors by qualified individuals.|
|2022-03-02||2022-04-01||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2020-01-07||2020-02-03||D||Smoke Deficiencies||Provide properly protected cooking facilities.|
|2020-01-07||2020-02-03||E||Smoke Deficiencies||Install a fire alarm system that can be heard throughout the facility.|
|2020-01-07||2020-02-03||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2020-01-07||2020-02-03||E||Miscellaneous Deficiencies||Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.|
|2020-01-07||2020-02-03||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2018-12-22||2019-01-31||C||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2018-12-22||2019-01-31||C||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2018-12-22||2019-01-31||E||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
|2018-12-22||2019-01-31||F||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2018-12-22||2019-01-31||D||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
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