Delaney Park Health And Rehabilitation Center

Shirley L.

2020-07-21

My mother was admitted to this place in March 2020 until May 18, 2020.  She did not get the best of care.   It took them a long time to give my mother her first shower. The CNA's were complaining that they have too many patients to take care of and they couldn't get to her to assist her to go to the bathroom.  One day she fell And taken to the hospital and I wasn't notified and found out about The fall through my mom the next day.  She was treated for lacerations in the back of her head. My mom complained that her clothes stunk and were  not being washed.  I finally got her out of there and was able to transfer her to another facility in Kissimmee.  Now I come to find out that when they transferred my mother a lot of her clothes were missing I spoke to the manager of housekeeping a month ago and he said he would look into it.  A month later he has not called me back. Also, I am unable to speak to anyone at this facility. It appears that their phones are not working for sometime.

Peter M.

2019-04-20

I stayed here for a while in 2018 after spending months at Orlando Regional Medical Center, following complications from surgery. I will ask Yelp to update the name of this facility. I suspect Westminster Care is the name of their parent organization as this facility is called Delaney Park Health and Rehabilitation Center.While I was there a major construction refurbish was ongoing. Among the upgrades was the addition of two large therapy rooms. I see them on their website and they look terrific. Unfortunately, they were restricted to using a former patient double room during my stay. It wasn't ideal, but they made it work by scheduling patients at staggered times. The therapists, both Physical and Occupational, were all great. Not just in planning and carrying out my rehab plan, but in their flexibility as well. I required wound care at that time, with an open wound that often seeped through the dressings and leaked. If that problem caused me to not be able to leave my room at my scheduled therapy time, they would let me come down as soon as I was able, or on days when I was room-bound they would come to my room and work with me on bed exercises. I can't say enough about the therapists, and now they have their long-awaited new therapy rooms.As for the skilled nursing side of the equation, you have a range of skills and attitudes, as with any medical facility, either hospital or post-hospital care. Andrea, the Director of Nursing, and Amy, whose title I forget now, were both wonderful, skilled and caring. And Andrea can sing! I knew I could call on either of them if I had a problem that needed more attention than from a nurse or medical tech. As for the nurses and techs, that is where the usual range of skills and attentiveness come in. There seems to be a natural drop off between the day and overnight shifts. Then again, there is a lot more foot traffic overall during the day, what with visitors and active patients, so it follows that there are fewer bodies to get things done.I was in a double room, which was an adjustment after the private rooms at ORMC. Especially since my roommate was a rather unpleasant long term resident, over 90 years old, who swore a lot and was vile to the nurses, before periodically turning sweet after his temper explosions. He not only always kept the curtain closed between us but also kept the window shades closed, so I never got to see the outside. More motivation to wheelchair myself outdoors, I suppose. Normally the double rooms are not such an issue, I imagine. I just drew the short straw.The food was fine, though they offered two main choices and it seems I didn't get to choose my selection most times, unless I checked out the menu a day ahead and wheeled down and knocked at the kitchen door. Mostly I didn't bother.There was a nice outdoor lounge area with bird feeders nearby. But the construction limited the view, and the smoking area sometimes made it harder to enjoy as I was limited at how far away I could sit from them.So while the wound care could have been more consistent, overall I think this is a facility that really tries. It is part of a non-profit organization, and that can't be easy from a budget standpoint. I stayed briefly in a different rehab facility before this one, until an emergency sent me back to ORMC, and I must say that Delaney Park rates higher for me.

Audrey Jones

2021-12-01

After a Knee Replacement you would think you should be able to walk after a 26 day stay here we'll not at Delaney park your lucky to get a what without advocating for my mom to get one he bed had issues they replaced it and just gave that same bed to another patient who had same issue. Only one PT was amazing she got her twice .and for her moving the rest put her in a wheelchair maybe twice or three times and other wise didn't bother with therapy left her in the bed focused on occupational therapy for and because she will always need assistance in bathing and dressing due to a stroke they said she was unwilling to do therapy they were trying to make her a long term care patient. I wasn't having it When I found this out. I had enough and pulled her out after 26 days. The food is not great and they carb load diabetics. Meds go miss. There is no communication. I became frustrated trying to call the facility and no one answers the phone and there is no voicemail. If you want anything accomplished you have to talk to admin. That not how it should be. Some nurses don't even assist the CNA are rude to patients The Nurses don't want to even do more than take blood pressure take sugar hand out pills one or two make go above and beyond but the rest won't. They seem to have forgotten about the rest of nursing. The left hand doesn't know what the right hand is doing I'd you get discharged you don't get your meds you don't get asked if need something they don't care about you. They just want the insurance $$ and if your case manager visit your lucky if they cooperate with them.. This place is a zero. Looks nice but needs to get their act together.

Nicole Taylor

2021-07-01

Very beautiful and clean facility. They take pride in the quality of care for patients and their well being. The staff really made my loved one feel at home. I would highly recommend this facility for rehabilitation!

Tiffany Brucker

2021-06-01

The facility is always clean and the DON goes above and beyond for the patients. Caring staff and great rehab!

A Bernal

2021-05-01

Do not take your family member there, especially if they need any form of medical care. Their nurses are only pill givers. They are either not qualified, under trained, or not authorized to really care for patients who need medical care joined with rehabilitation. I asked them several times what the long and short term goals were for my grandmother and they said they would take it day by day. There was nothing from them to go over progress or expectations.My grandmother was there for two weeks with orders to be weighed daily due to water retention. She was weighed the first 2 days then not again until 2 weeks later. She gained 15lbs!Myself and my cousin were there daily. They do not follow their own covid restrictions. In the 2 weeks we witnessed they had 2 employees with covid. They have signs about wearing coverings in the rooms and no one does. They do not clean the rooms thoroughly. I cleaned my grandmother's room when I went and her bathroom. I would find her dirty clothes rolled up in a drawer. I would have to ask them to bathe her because they would skip several days, same as sheet changing.When applying medicine to private areas they wouldn't change gloves then touch her pillow, and everything around the room.The nurses are extremely rude to the CNAs, in front of patients and patients families.Many times I had to clean my grandmother from accidents or take her to the bathroom because they would take over 30 minutes to respond to a call.I finally had to start talking to Matt the Administrator and Jennifer the Director of Nursing to get my grandmother checked out. Doctor only comes maybe once a week, if not the PA and they are rush in and out. They don't speak to the family members of a patients with dementia to give them an update.After a week, I noticed my grandmother declining. I told the nurses she didn't look right. Her skin color, her speech (she was supposedly having speech therapy but wouldn't they have caught that), and she was lethargic. I found out later that the so called speech therapy was the lady who would drop off crossword puzzles and other worksheets to be completed on her own. My grandmother's feet and legs were swollen, the bottom of them were turning purple. Very concerning with a diabetic. The nurse did nothing but tell me to elevate her feet. I had to tell her for 3 days before I finally went to Jennifer and Matt when they came back in from the weekend off. Jennifer had some tests ran. My grandmother was in fact getting worse. The PA came the next morning to check my grandmother and review the results, which she didn't even remember that she approved with Jennifer. Then took until after 10pm to put the orders in the computer for medication to help my grandmother, who was deteriorating.I suggested that she go back to the hospital because it was clear they could not care for her there. Matt didn't want that (I'm sure they wanted to get as much insurance money possible or to save face). Jennifer said she would take lead on my grandmother's care and the next day they called me saying my grandmother does need to go back to the hospital. They were calling 911 because their transport is booked (probably trying to save money). It was a coincidence that they all of a sudden thought she should go back to the hospital after my father called the insurance company and told them what was going on there.My grandmother was in worse condition then when she went in. After about 10 days back in the hospital she was doing great, then thrived in Solaris Rehab and is now home.If we weren't there daily, my grandmother would have probably died in Delaney's care. I told Matt that if these things are happening with family there everyday watching, image the patients who don't have anyone to speak for them.These people do not care about your family. They don't care about doing their jobs.

Kristin Burton

2021-03-01

Beautiful facility, caring staff, excellent leadership! I wouldn't hesitate to bring my love ones to this location! What's especially impressive is their management of Covid. They are prepared and proactive so that families can feel safe and well cared for!

Roots To Stems

2021-03-01

Our company donated flowers to Delaney Park Health and Rehab staff members for their service during the covid pandemic. The staff was beyond grateful and very friendly and said that they would actually hand out the flowers to residents first which we thought was extremely honorable and showed they cared about their residents. The facility was sparkling clean. Such an honor to join forces with a company that truly cares about their residents and staff!