Cranberry Park of Clio Memory Care

Positive Reviews:

• Employees express a deep love for their job, especially in the Activities department, highlighting outings such as dancing and concerts.
• Residents appreciate the cleanliness, safety, and friendliness of the facility, along with the privacy of having their own rooms and bathrooms.
• Visitors commend the facility for its caring and attentive staff, variety of activities, and amenities like a hair salon and bird sanctuary.
• The facility has been recognized with a Customer Service Award from the Chamber of Commerce, reflecting its positive changes and family atmosphere.
• Staff members are praised for their caring nature and prioritization of residents, contributing to a home-like rather than institutional feel.
• Several reviews recommend the facility for its beautiful, clean environment, compassionate staff, and the excellent care provided to residents and hospice patients.
• A personal story shared about a resident's end-of-life care highlights the staff's quick response, caring attitude, and the comfort provided to both the resident and their family.

Negative Reviews:

• One review claims residents are neglected, citing lack of basic care, interaction, and activities, and criticizes the management's lack of presence and care.
• An individual's application process experience was negative, mentioning a lack of follow-up communication from the facility.
• Concerns are raised about the facility's quality of care following a change in ownership, with a focus on cost-cutting measures over resident well-being.

Mixed Feedback:

While the majority of reviews are overwhelmingly positive, praising the staff's dedication and the facility's amenities, there are a few negative experiences noted regarding management practices and the quality of care post-ownership change. Prospective residents and their families may want to consider these varied experiences when making a decision.