Call for pricing and availability: (800) 780-8101

Carlsbad By The Sea

2855 Carlsbad Blvd., Carlsbad, CA 92008

Based on 401 reviews

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Services and Housing Options

Independent Living, Assisted Living, Nursing Home, Skilled Nursing, Rehabilitation

Estimated Pricing

Estimated $3,068
One Bedroom
Estimated $4,017
Two Bedroom
Estimated $5,074
For Pricing & Availability
(800) 780-8101
To Reach a Resident
(760) 720-4580

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Carlsbad By The Sea Description

A former mineral springs hotel, Carlsbad By The Sea was rebuilt in 1998 to replicate its original mission-style architecture. Overlooking the ocean in quaint Carlsbad Village, the hotel is a popular destination for travelers. Today, Carlsbad By The Sea is a top-notch community with its cutting-edge programming, gorgeous surroundings and motivated residents. Nestled within the village of Carlsbad is a hidden gem, affectionately known as Carlsbad By The Sea. This quaint community offers residents and visitors alike a glimpse into what life used to be like in this seaside town. With its charming shops and restaurants, beautiful beaches, and stunning sunsets, it's no wonder why so many people fall in love with this special place. The community offers an intimate and sophisticated living experience with only 161 residences. The courtyard gardens with their terraces that overlook the beach and open common spaces where ocean breezes flow through are truly a sight to behold.

Assisted Living
If you need a helping hand, we're here for you! Truly Yours is the perfect assisted living and personal services program for those with specific needs. At Carlsbad By The Sea, we pride ourselves on providing top-notch care and service to our clients in the comfort of their own homes. We tailor each care plan specifically to the needs of each individual client, so you can rest assured knowing that you're getting exactly what you need from us. Our goal is to keep you engaged in the vibrant community life at Carlsbad By The Sea! We also have 14 private assisted living residences that overlook the center courtyard—many with an ocean view.

Skilled Nursing
Our 5-star Medicare rating is a testament to our dedication and love for what we do. At our intimate 33-bed Care Center, residents can choose between private and semi-private rooms—some with ocean views. Our expert staff provides skilled nursing care and rehabilitation services. We have a variety of rehabilitative therapy programs to suit your needs, whether you require physical, occupational or speech therapy, or specialized restorative nursing programs and wound care.

If you're looking for a delicious meal, our executive chef can help. With filet mignon, comfort food, and homemade desserts on the menu, you're sure to find something you'll love. And while you're enjoying your meal, why not lift a glass and make some new friends? California casual cuisine is all about good times and great food! You'll be greeted with a warm welcome each day, whether you're dining in our restaurant-style room or grabbing something from the bistro. And there's always something new on the menu! If you can't decide what to order, the waitstaff is always happy to help narrow down your options from the five delicious entrées.

Price Comparison

  • Estimated Facility Price: $3,068
  • Average City Price: $3,366
  • Average State Price: $3,366
  • Average National Price: $3,394
  • Ranking

  • Ranking in City: 7 out of 7 communities in Carlsbad
  • Ranking in State: 2066 out of 2664 communities in CA
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    Carlsbad By The Sea offers a variety of amenities to suit everyone's needs. They have a full-service restaurant for dining, transportation services for getting around, pet care for furry friends, and plenty of social engagements such as events and activities. For those looking to stay healthy and active, Carlsbad By The Sea has wellbeing & fitness offerings like swimming pools, tennis courts, and more. They also offer lifelong learning courses and creative pursuits such as art classes and music lessons. Finally, they provide services such as laundry and housekeeping.

    Carlsbad By The Sea is a residential community offering independent living, assisted living services, rehabilitation and skilled nursing care, continuing levels of care, an emergency response system and electronic security surveillance. Residents can benefit from the many amenities the community has to offer while maintaining their autonomy or receiving extra help with daily activities if needed.


    personal trainers

    physical, occupational and speech therapy

    wound care


    restorative nursing programs

    dakim brainfitness

    health and wellness

    physical, occupational, and speech therapy

    skilled nursing care



    water volleyball

    wii bowling


    community events


    special events


    volunteer opportunities

    card games

    game nights

    wellness and fitness center





    lifelong learning opportunities


    art classes




    tai chi



    life enrichment programs


    fitness and wellness




    flexible dining options

    executive chef

    restaurant-style dining room

    café and bistro

    coffee bar

    special dietary accommodations

    fine dining


    concierge services

    full-service salon and barber shop

    weekly housekeeping

    linen service

    scheduled transportation



    selection of floor plans





    fully stocked library


    24-hour emergency response system


    underground parking

    24-hour fitness center



    local telephone


    swimming pool


    common areas


    front porch




    pet friendly

    pet-friendly community



    chaplaincy services

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 5 stars on its health inspection, 5 stars on its quality measures rating, and 5 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 09/05/75 and is run by a non profit organization. It is a medium-sized nursing community with 33 nursing beds. Currently, there are 19 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically. The community is a continuing care retirement community which is a community where there are multiple levels of care at a single location. Typically these communities have 3-4 levels of care including independent living, assisted living, memory care, and nursing care.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has not been given a health inspection within the last 2 years. This facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $650.00. The facility has had 1 substantiated complaints reported in the last 3 years that resulted in a citation.

    Overall Ratings

    It is clear that The Carlsbad By The Sea is a top-notch nursing home. They have a 5-star overall rating, which is the highest possible, and they are in the top 10% of facilities when it comes to this rating. Additionally, their health inspection rating is also 5 stars, which puts them in the top 10% of facilities again. Lastly, while their quality rating isn't as high as the other two categories, they're still in the top 20% of nursing homes with a slightly higher than average quality rating.

    Covid Data

    The Carlsbad By The Sea is a nursing home that is in the top 10% of facilities in terms of resident vaccination rate, staff vaccination rate, and covid booster rate. The nursing home has a resident vaccination rate of 100.0%, which is greater than the state average of 89.1%. The nursing home also has a staff vaccination rate of 100.0%, which is slightly higher than the state average of 95.1%. Lastly, the nursing home has a covid booster rate of 100.0%, which is way higher than the state average of 84.3%.

    Quality Measures

    The Carlsbad By The Sea is a nursing home that has a 5-star quality rating the highest possible. Even though the nursing home is in the top half of facilities in terms of residents that have one or more falls with a major injury, the nursing home is in the bottom 20% of facilities in terms of residents with a catheter inserted and left in their bladder. The nursing home is also in the bottom 10% of facilities in terms of residents who received an antianxiety or hypnotic medication. However, the nursing home is in the top half of facilities in terms of residents whose need for help with daily activities has increased. The nursing home is also in the top 30% of facilities in terms of residents who received an antipsychotic medication.

    Emergency and Hospitalization Quality Measures

    The nursing home known as The Carlsbad By The Sea is in the top 30% of facilities in terms of short-stay residents who had outpatient emergency department visits. Even though this number is lower than the state average, the short stay residents who were rehospitalized after a nursing home admission is way higher than the state average, resulting in The Carlsbad By The Sea being in the bottom 30% of facilities.

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    The Carlsbad Area

  • Population: 113,453 (small city)
  • Average Income: $84,671 (41% of the country has a higher median income)
  • Community Distance From City Center: 0.1 miles
  • Healthcare Nearby


    Tri-City Medical Center
    3.9 miles away
    Naval Hospital Camp Pendleton
    4.5 miles away
    Scripps Memorial Hospital Encinitas
    9.2 miles away
    Regimental Aid Station
    13.4 miles away
    Palomar Medical Center
    13.6 miles away


    Carlsbad Village Pharmacy
    0.6 miles away
    Rite Aid
    1.1 miles away
    5.1 miles away
    CVS Pharmacy
    6.1 miles away
    6.1 miles away


    Carlsbad Village Faire Dentists And Orthodontics
    0.1 miles away
    Stephen A. Lawrence, DDS, Inc.
    0.4 miles away
    Bell Family Dentistry
    0.4 miles away
    Family Dentistry
    4.6 miles away
    5.3 miles away

    Essentials Nearby


    Carlsbad Village
    0.2 miles away

    Bus Stations

    0.1 miles away
    0.1 miles away
    0.2 miles away
    0.2 miles away
    0.2 miles away


    Smart & Final
    0.6 miles away
    1.2 miles away
    Walmart Supercenter
    1.5 miles away
    Stater Bros.
    1.7 miles away
    Sprouts Farmers Market
    2.0 miles away


    Bank of America
    0.3 miles away
    0.3 miles away
    California Bank & Trust
    0.3 miles away
    Mission Federal Credit Union
    0.4 miles away
    U.S. Bank
    0.4 miles away

    Things to do in the Area

    Places of Worship

    Mission San Luis Rey de Francia
    5.4 miles away


    Village Faire
    0.1 miles away
    Magee Park
    0.1 miles away
    Rotary Park
    0.1 miles away
    San Diego District Office Building
    0.1 miles away
    Maxton Brown Park
    0.4 miles away


    Carlsbad Premium Outlets
    2.8 miles away
    Grand Plaza
    9.3 miles away
    Old California Restaurant Row
    9.5 miles away
    Cardiff-by-the-Sea Towne Centre
    10.2 miles away
    Cardiff-By-The-Sea Towne Centre Shopping Center
    10.3 miles away


    Seacoast Gallery
    2.8 miles away
    Junior Seau Pier Amphitheatre
    3.0 miles away
    Brooks Theater
    3.0 miles away
    Pelican Point Special Events
    3.6 miles away
    Sage Creek Performing Arts Center
    3.9 miles away


    Strawberry Shack
    0.1 miles away
    Las Olas
    0.1 miles away
    Swami's Cafe
    0.1 miles away
    Knockout Burgers
    0.1 miles away
    Gonzo Ramen
    0.1 miles away


  • High Temperature: 76°F
  • Low Temperature: 59°F
  • Average Temperature: 66.9°F
  • Day Breakdown: 70 days of rain and 294 days of sun
  • Precipitation: 0.7 inches a year
  • Google map of Carlsbad By The Sea


    This community is licensed by the state of CA. It is a very large-sized community with 224 total beds.


    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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    General Staff Rating
    Based on 14 total reviews
    Care Staff Rating
    Based on 5 total reviews
    Food Staff Rating
    Based on 7 total reviews
    Cleanliness Rating
    Based on 8 total reviews
    Activities and Services Rating
    Based on 4 total reviews
    Semper Decorus

    5.0 rating

    Gorgeous place in the best location. Wow..

    Martha L. Samay

    5.0 rating

    Carlsbad By The Sea is the absolute BEST. I've had after surgery recovery time at 3 different nursing homes, and nothing compares with the staff, care, and food at Carlsbad By The Sea. I didn't want to leave!

    Megan Federal-Slipper

    5.0 rating

    There is always something to do!

    Sarah Scott

    5.0 rating

    I love coming to work every day and seeing our wonderful residence and how the engage with one another and with staff

    Patti Holladay

    5.0 rating

    Found parking here to go to the beach;super crowded but it was fun


    5.0 rating

    Jordan Laviola

    5.0 rating

    Beautiful place

    Andrew Alcala

    2.0 rating

    Oscar Victorio

    5.0 rating

    Sriyans Kanneganti

    5.0 rating


    5.0 rating

    Clean, happy, well run and maintained.

    Egbaran Precious

    5.0 rating

    Don Stafford

    5.0 rating

    I had the need to stay there on 2 different occasions. The staff were terrific and made me comfortable at all times. The physical therapy staff were patient and provided their expertise that helped me recover and on the way in the shortest time necessary. Thanks to all there.

    Barbara Printz

    5.0 rating

    The staff at Carlsbad by the sea care center are fabulous. Very attentive and cheerful. The food is fine restaurant quality. So glad I chose Carlsbad by the sea for my recovery process.

    Elena Muyuela Capati

    5.0 rating

    Lisa Evonne Husher

    5.0 rating

    Lin Zeider

    5.0 rating

    Dale-Candace Hollick

    5.0 rating

    This is the Best place in San Diego for rehabilitation from surgery. The food is 5 , the facility is 5 , the staff is 5 . .I feel so blessed that there was a bed open so I could recoup here .. I have PT and OT 6 days a week taught by very qualified people. Simply The Best!

    Suzie Rei

    5.0 rating

    Megan Conway

    5.0 rating

    Wendy Kaye Meadows

    5.0 rating

    Michael Metzger

    5.0 rating

    Teri Cagle

    1.0 rating

    Shelly S.

    4.0 rating

    Wonderful stay here. Alberto was very nice and helpful. Which is why I'm giving 4 stars. I do recommend they keep the jacuzzi open later though.

    Darnell J.

    1.0 rating

    I hated my experience!!! They had construction going on and guys in loud boots walking up and; down the balcony and in rooms above me. Also what's the whole prison vibe? Why are metal gates needed Everytime I needed to go a guest or delivery I had to put shoes on, leave my room, open the prison style gate outside and not mention to the building letter was annoying asf. They should paint that sh*t red or make it more clear. In addition they tried to charge me a hidden charge. If you don't call them out they keep it on there. Look at for that. They should've told me about the construction and the prison style gates. Which can I say I don't get AT ALL cause that's a safe area. That stupid prison gate makes it feel super uncomfortable. What is point of that? None of the other hotels have a prison gate ..not Motel 6, West and THEY HAVE A STEAKHOUSE nor does Grand Pacific have a prison gate. The prison gate gives off the wrong vibes. The pool is dated too. Btw I named those other places cause not only don't they not have a prison gate but they are cheaper too. They also have better food around them too.

    Kristen A.

    2.0 rating

    Our room was dirty; first steps into the room we found black widow spider, roly poly bugs, pincer bugs, and general grime! Heater / AC didn't work. Notified front desk about all issues. They did fix the heater but never sent anyone to clean the bugs. Housekeeping said if it's not on their list they don't clean it. Had 3 sets of towels for a 4 person room and had to request an extra towel daily. Giving it 2 stars bc of how helpful the maintenance person was. Aside from that, worst hotel I've ever stayed in!

    Ashley E.

    3.0 rating

    I would recommend this hotel if you are looking for a close place to sleep near Legoland. The location was great for our stay. There are also a lot of places to shop and eat with the outlets across the street. The check-in staff was extremely nice and personable.However, the room was kinda dirty and had a weird musty smell. I didn't really want to shower in the bathroom because the tub had a yellow ring around the inside that grossed me out. There was also a cockroach in front of the fridge. The good thing was that it was half dead so it seemed that they apparently sprayed but I would think that should have been cleaned up when the room was cleaned...The walls are SUPER thin and you hear all the people on each side and above you clearly.

    Robina C.

    3.0 rating

    Just wanted to give a quick review on this place I really enjoy this place when we come down. But this last time not so much this time there was a leak in the Ac that ruined a few things we had. Then we had to check out early then we wanted due to the leak. They gave us a discount but could have done a little more.  Next time I come that way  might have to stay somewhere else . Or maybe the lady that helped us didn't seem to care on what happened with our things. That would have made a big difference

    Therese B.

    3.0 rating

    I just spent the weekend at this hotel.  The hotel is okay and clean, but not what I was expecting at all.  For what we paid, I would have expected ports for charging phones.  The air conditioning would not go below 72 degrees and none of us slept well due to the lack of cooling.  The hotel felt like a nice Motel 6 for over twice the price.

    Jonathan T.

    1.0 rating

    When I got to the hotel, I found a bit dirty, I found some fine broken glass, my son of one year and two months cut his feet, he was walking.  I went to the office to borrow a pickup was

    Ben K.

    2.0 rating

    The hotel was ok but some things were not there is a sprinkler where a light should be and I thought their would be room service.  The drawers kept popping out but other then that it was an ok hotel I enjoyed my stay but would not stay up there again.

    H M.

    1.0 rating

    The Carlsbad by the Sea Hotel rooms are over price. The hotel name needs to be change to motel. The hotel is not in closed building. The exterior needs major upgrade. The bedroom area seems clean but bathroom needs a serious makeover..The room was missing shower curtain, towels and broken air conditioner. The room temperature stay at 76 degrees which was very warm. The air conditioner is extremely loud. The rooms (208/209) balcony door lock is broken but luckily there is a hook to lock it. But is not a comfortable feeling knowing is broken. This is a major safety issue. Another safety issue, outside light of room 209 is broken which makes the walkway dark. Requested for towels and shower curtain which they dropped off. I had to hang it myself. The housekeeping service is not available but offer towels upon request. The toilet got clog and called for maintenance to fix it. They were going to drop off the plunger but rejected. They were assuming that I was going to fix it for them. The guest service is excellent. The COVID 19 policy is not followed by some front desk employees. They are not wearing mask.

    Gideon Shuster

    5.0 rating

    Took a training at this location. Nice facility.

    Carmen Gómez Díaz de León

    4.0 rating

    Visitando a la abuelita podemos comer muy rico y no es tan caro.

    Moni Arvi

    5.0 rating

    . ..

    1.0 rating

    Dont bother coming here unless you want to shower in yellow water. Take a look at the water coming out of the faucets, fucking nasty. Check in is also hella long because of their bullshit excuse of being short staff. No check in til close to 7 pm....dont over book if u aint got the staff, pure greed from hotel owner. Why is this  hole still in business? There are better places to stay at...

    Ev D.

    2.0 rating

    When it comes to my experience at Carlsbad by the sea "RESORT" and I use that term loosely. I unfortunately have a lot in common with a lot of the 1/2 star reviews that you'll read on yelp. My experience from beginning to end: We checked in with no problems. Received our key cards and headed up to our double suite with all of our luggage. Everything was seemingly fine. But several hours later there ended up being an issue with the bathroom. So we went down & spoke with the front desk. Their suggestion/solution was to give us a key to a room four doors down from ours so we could use the restroom. I don't know about you but that sounds a lot like an outhouse to me. And in 2021 that's just extremely outdated/insane. I still don't understand why the hotel would expect someone to get fully dressed, shoes and all. Leave the comfort of their room day or night just to use the bathroom. Given the fact that it's summer we know the importance of drinking LOTS of water & remaining hydrated. So we thought what the hell "when you gotta go you gotta go". During the brief five minutes we were gone from the room. We received a call from a family member that said the bathroom situation had gotten increasingly/unbearably worse. We walked back to our room & seen the problem. And immediately contacted the front desk to find us another room. They unfortunately did not have any other suites available. But they did manage to find two joint rooms to put us in. So now it's 2:00 in the morning & we have to gather all the luggage of 10 people and relocate to a room literally on the other side of the resort. Saying that this was an inconvenience would be a huge understatement. But no one flipped out. Everyone maintained their composure and just relocated. To be honest I don't think anyone had the energy to cause a scene. We were on the road all day. It's 2:00am & at this point we just wanted to go to sleep. When we entered our second room & began unpacking for the second time in the same night we quickly realized the AC was not on. It wasn't on because it was broken... or so we thought. None of the buttons worked at all. But after giving it a few firm tabs like you would do the side of a black-and-white TV from the 80s when it lost reception... "Eureka" We've got cold air. SMH, All I could think is "what a piece of crap." The next morning we had a full day planned. We got up early despite going to bed late & had a fun filled day. Upon returning none of our keys worked. So we had to go to the front desk again to get new key cards. We did end up staying here for the duration of our trip & didn't have any other problems after that. Some good things that I can say about this hotel is: All of the staff were very friendly. The hotel is conveniently located near Legoland and various other places of interest. And the dining hall was filled with a large variety of eateries. Upon checking out we didn't even bother to ask for a discount or refund. We just took it as a learning lesson. We will definitely be vacationing in San Diego again. But we will not... I repeat will not be staying at the Carlsbad by the sea resort.

    Alli F.

    1.0 rating

    Poor service at check in. Room shower drain was clogged. Dresser drawers wouldn't stay closed. Coffee machine was broken. Beds squeaked so much they woke us up if we moved the slightest bit while sleeping. One side of building next to highway and therefore very noisy. Room reeked of smoke. Expected better for price.

    T P.

    1.0 rating

    Low grade motel feel in the rooms.  Towels are a constant battle.  Pool was popular.  Breakfast was acceptable.  Close to the Windmill Food area and bar which was a highlight.  Unlikely to repeat here.

    Byron K.

    1.0 rating

    First day, rooms not ready at 4 pm. Had to wait in a long line for check in only to find out that the rooms aren't ready. People standing in line to check in waiting outside the lobby. Rooms ready over 1 hr later. Must request a microwave for your room at check in. Wow, that's a first for me. Rooms look like a motel (run down). You can see daylight coming through the entry door because it was missing door seals. Room looked old and really needed a good cleaning. Shower had hardly any pressure. Unreal! Didn't complain much at the time because at least the water was hot and after a long drive it felt good. Looked up on the ceiling and saw where someone smashed and killed some kind of insects at 3 spots. I read a review about 1 lady complaining about bugs, should have listened. My wife killed a cricket later in the evening on the bed. Room had 2 queen beds. One bed creaked because of worn out bed springs. Due to Covid, management stated that no employee will enter your room. So no housekeeping. Understandable. You must call for towels and linens between the hours of 8 am and 4 pm. 2nd day, came back from the beach and our towels in a plastic bag was hung on our door knob. Not enough towels for 2 people. Had to ask housekeeping a few door s down for more. Mini fridge started making odd noises which kept me up for a little while. It was old and needs to be replaced. 3rd day, came back from Legoland as I looked at our door from about 5 rooms down it looked like a housekeeper just closed our room door upon seeing us come her way and left through the gate. Entered our room and found towels placed inside our room. No employee was suppose to enter our room. Don't trust this place. Not enough towels again. Found a housekeeper and got more. Last night, so happy we had only 1 more night in this place. Around 7 pm my granddaughters had an adjacent room next to ours, one of them said they have a water leak coming from the ceiling over the sink. My wife called the front desk to notify them about this. Was told they were too busy now and will check it out when they can. That never happened but at 11 pm, a man opened their door and walked in in their room. He looked surprised when he saw one of my granddaughters. He said "did you get your towels? She said yes and left. WTF!! (security issue) I found this out the next morning and complained to the front desk. They said they will look into it. Yah right! This place is so unprofessional. The only good thing about this place is it's close to beaches, shopping and restaurants (Legoland). If you have read this to this point, please read the bad reviews, they are true. wish I did. this place is a overpriced run down motel. As far as reviews, there are responses from the hotels owner rep, stating they are truly sorry and will improve. Please look how far in years this spokeswoman has replied to all of these complaints and you will understand that nothing is ever done. I know I will from now on. We payed a lot for 4 nights here that wasn't worth the money. My wife said we shouldn't here when deciding where we were going to stay. I wanted to be close to everything and thought it could not be as bad as some of the reviews. I was wrong. We will never stay here again.

    Nicki M.

    5.0 rating

    Loved this spot. Stayed here after our wedding. We had a wonderful view of downtown and ate breakfast on the main fair which has a great view. The host gave us champagne and chocolate and was very sweet.

    Letty L.

    2.0 rating

    Very disappointed with this hotel,  we got there early but was able to enjoy the pool, they said they will let us know when our room was ready, no one called us, we went to check at 355p not ready yet, check in is at 4p We were checked in at 5p Ridiculous.....they were short staffed. Our room was ok the dresser drawers didn't close,  there were no more towels when we called, they gave us pool towels.  They don't empty the trash or put new Toliet paper had 2 keep calling....We were there for a wedding which was beautiful but not staying here again.......

    Faith J.

    1.0 rating

    Went to check in after driving 3 hours, looking forward to spending a weekend away to celebrate a friends birthday / graduation and they wouldn't let us check in because we were under 21. Nowhere on the website did it say you had to be 21+ , we were offered a refund for the room, but what about the gas and the time it took us to get down here ? We are now 3 hours away from home, with nowhere to stay. Currently trying to find a new hotel to stay at since this one obviously can't accommodate to their guests.

    Bryan S.

    2.0 rating

    2 stars because the staff was nice. The hotel? Garbage! This place was a total downer for us. Our thermostat didn't work, nor the tv. Table on our balcony was broken. Adding insult to injury was the fact our rooms were right in front of the garbage bins for the food hall. And that "80-85" degrees the pool is all the time is quite hilarious. Pool was ice cold. Never again.

    Jamie C.

    1.0 rating

    What a nightmare, I honestly do not know where to begin. At check in I was finally given the keys to my room after the gentlemen took close to 30 minutes trying to figure out the system. When I went up to my room with my son and nephew we moved out of the way for housekeeping and got paint all over our clothes. They were painting and I guess "forgot" to put up a wet paint sign. The paint was all over my sons rash guard so he got a massive sun burn at the beach the next day since he wasn't able to wear it. The bed were VERY uncomfortable by the end of my two night stay my back was in a lot of pain. The pool area was not cleaned the entirety of my stay.  When I brought this matter to the front desk Heliot, said there is nothing they can do about the cleaning since they are short staffed. At check out I was told I would be getting a one night refund by the man working the front desk Heliot and instead of giving me a refund he charged me. We went round and round around it and I said him to have the manager call me. She never did call I had to call her that evening. Her response was she was too busy to call me. The mangers name is Niveesha. Niveesha said that she would be giving me a full credit and Heliot unfortunately didn't know what he was doing with the refund and charged me instead so I would be getting that back too. Now instead of paying my initial price of 373 I had paid 730. The sad part is more charges were made the next morning of 12.50 and then the next morning another 189.33. When I called back Niveesha and asked for her bosses name and number she would only give me her bosses email telling me I had too much venom in my voice to give me his number. I'm sorry but anyone that was dealing with this would have venom in the voice and not be pleased. I asked for corporate's number and she gave me the wrong one. I'm at a loss with this place. I still haven't received my full refund and who knows if more charges will be made. I strongly urge you to not stay there this place is a scam and they take no blame for anything.Responding to your comment Niveesha, I did not write down the number to corporate wrong. I was told by the east coast office that I need the West coast number and I was given the correct number by them. The sad part is you deflect your wrong doings by you and your staff instead of making it right. I also like how you have all the time in the world to type on here but you cannot get on the phone to help matters. I have gotten my bank involved since the charges keep getting made and the refunds are yet to be done. Trust me when I say this is the absolute worse stay at a hotel I have ever experienced and the sad part is it's all because of the staff.

    Talen W.

    1.0 rating

    If I could give it zero stars I would... :(      Where do I start with this place? I came here with my mother in law, and my spouse. We got two rooms, when we took my mother in law up to her room, the door was open, unlocked, at night, the silver bar was holding it open. I had to check the room before leaving her. When my wife and I got to our room, it was dirty, outdated, so old, but not good old. It made you feel like you were in a motel, then our shower head leaked everywhere. On top of that, our bed was so creaky and old we couldn't even move without it sounding like it would break. We had to switch rooms, and it doesn't end there. Once we switched room there was no communication that we switched rooms, so the cleaning service came in our room with a key while we were there not once, not twice, but six times. Then as I was getting ready to shower I noticed that I could write my name in dust/dirt on the toilet. The tub was not cleaned, and the floors left our feet BLACK. The bed sheets had hair in it.. that wasn't even MINE! I cannot stress enough how dissapointed we were. Literally could not be worse. :(

    Joann Samuels

    5.0 rating

    Adriana Santacruz

    5.0 rating

    This is Carlsbad of the most beautiful places for vacation or getting retirement

    Alejandra Enriquez

    5.0 rating

    Mike Terry

    5.0 rating

    Looking for an excellent place to recover from new hip surgery and or whatever ails you? Wonderful selection of food and patient/professional waitstaff. I felt like I was in a five-star restaurant while I recovered

    Juan Bolanos

    5.0 rating

    Esperanza Zamora

    5.0 rating


    5.0 rating

    Joshua Wagner

    4.0 rating

    the sides are closed off so you have to go through the main entrance didn't know this and had to cancel my postmates delivery the people that order stuff here are old liberals so they kinda expect to be pampered and won't come outside to pick up a package they ain't nothing like granny from the south 😂

    R J

    4.0 rating

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-07-16 2019-09-04 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2019-07-16 2019-09-04 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-07-16 2019-09-04 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-07-16 2019-09-04 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2018-09-14 2018-10-02 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2018-09-14 2018-10-02 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2017-05-08 2017-05-25 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2017-05-08 2017-05-25 C Egress Deficiencies Have properly located and lighted "Exit" signs.
    2017-05-08 2017-05-25 D Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2017-05-08 2017-05-25 C Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2017-05-08 2017-05-25 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-10-19 D D Resident Rights Deficiencies Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    2019-07-11 D D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-03-09 D D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-03-09 E E Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2021-03-09 D D Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2018-05-31 D D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2018-05-31 D D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2018-05-31 D D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-05-31 E E Nutrition and Dietary Deficiencies Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    2018-05-31 D D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2017-04-27 D D Resident Assessment and Care Planning Deficiencies Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2017-04-27 D D Pharmacy Service Deficiencies Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
    2017-04-27 E E Environmental Deficiencies Have a program that investigates, controls and keeps infection from spreading.

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