Canterbury Village of West Orange

Canterbury Village receives a mix of reviews, highlighting various aspects of the community. Many reviewers praise the caring and devoted staff, the delicious and healthy food, and the range of activities available for residents, including those with dementia. The community is described as clean, friendly, and offering a sense of dignity and respect to its residents. The environment is noted for being cozy, cheery, and non-institutional, with a low staff turnover and a sense of family among residents and staff.

However, some reviews express concerns. One reviewer noted a lack of stimulation and engagement for active residents, potentially leading to depression. Another shared a negative experience regarding the lack of attention to a resident's health issue and difficulty in communication with the facility's staff. Concerns were also raised about the facility's appearance, describing it as dark, tired, and lacking in certain amenities like a separate kitchenette area and upgraded bathrooms.

Despite these concerns, many families have found Canterbury Village to be a welcoming and caring place for their loved ones, with activities to keep residents engaged, beautiful outdoor spaces, and a homely atmosphere. The community is appreciated for its reasonable cost and the genuine care provided by the staff. However, some families felt the need to look elsewhere due to specific needs or preferences not being met.