Candlestone

Reviews of Candlestone senior living facility present a mixed picture, with some highlighting positive changes and compassionate care, while others express serious concerns about management and staff behavior.

• Several reviewers have raised concerns about the management and staff, citing instances of neglect, unexplained injuries, and theft of personal belongings. One review mentioned a significant decline in a resident's mood and energy level shortly after moving in, along with allegations of misconduct and abuse by management and certain team members.
• On the positive side, some reviews praise the facility for improvements in management and teamwork, especially noting positive changes over the last couple of months. The staff is described as attentive, and the environment as clean, bright, and cheery.
• Family members of residents have expressed gratitude for the personal attention and care provided to their loved ones, highlighting the staff's efforts to address changing needs and ensure safety and quality care.
• Concerns were also voiced about the facility's response to the COVID-19 pandemic, including the handling of personal belongings and the impact of restrictions on family visits.
• One reviewer, a former employee, shared a negative experience regarding unpaid wages and described efforts to address workplace issues, including allegations of abuse towards staff and residents.
• Conversely, other employees and family members have shared positive experiences, commending the facility for its family-like atmosphere, engaging activities, and the compassionate and professional demeanor of the staff.
• Recommendations for improvement include the provision of transportation services for residents and adjustments to the food options to better cater to seniors' needs.

In summary, while there are reports of significant improvements and commendable care provided by some staff members, concerns about management practices, staff behavior, and the handling of specific incidents suggest a need for ongoing scrutiny and potential action to address these issues.