Brookridge Heights

The reviews for Brookridge Heights are overwhelmingly positive, highlighting the exceptional care and dedication of the staff. Many reviewers express gratitude for the attentive and nurturing environment provided for their loved ones, particularly praising the workers for their wonderful care. The staff, including those working at the front desk and on the night shift, are commended for their hard work, especially during challenging times like the COVID-19 pandemic.

Several employees and team members are mentioned by name for their outstanding contributions, showcasing a strong sense of community and teamwork within Brookridge Heights. The facility is noted for its cleanliness, tasteful decoration, and the quality of meals provided to residents. The efforts to make transitions smooth for new residents and to keep families connected through technology during the pandemic are also appreciated.

However, one review raises concerns about staffing levels and the quality of care, suggesting that the facility has faced challenges with being short-staffed, which has impacted the ability to provide adequate care. This review also mentions issues with communication and administrative processes.

Overall, the majority of reviews reflect a positive and caring environment at Brookridge Heights, with many families and employees expressing their satisfaction and gratitude for the care provided. The facility is recommended for its attentive staff, welcoming atmosphere, and the quality of life it offers to residents.