Brookdale Olympia East

Positive Reviews:

• Staff is described as friendly, knowledgeable, and makes residents feel like family, providing excellent care for those with health issues.
• Residents and their families appreciate the spacious and comfortable rooms, quiet environment, and the variety of activities available.
• The food is highly praised, available from 7am to 7pm, and the facility is conveniently located near medical services in Lacey/Olympia.
• Some reviewers highlight the exceptional care, kitchen, housekeeping, and medical staff, noting their friendliness and warmth.
• One review specifically mentions a positive experience with a staff member who was helpful and informative during the process of admitting their mother-in-law, praising the cleanliness of the facility and the quality of care.

Negative Reviews:

• There are reports of poor treatment, including a resident experiencing many suspicious falls and a rapid decline in health leading to death, with management being described as rude and primarily concerned with money.
• A particularly distressing account mentions a family not being notified of their father's death for weeks, with the facility already having cremated him, leading to plans for legal action and complaints to state health and licensing boards.
• While the care staff receives praise, the administration and finance departments are criticized for being difficult and having poor communication.

Mixed Reviews:

• While many reviews praise the staff and the care provided, there are significant concerns regarding management practices and communication, particularly in handling sensitive situations.