Brookdale Monroe

Positive Aspects:

• Some staff members genuinely care about the residents, showing great kindness, care, and love to both residents and family members.
• Despite challenges, such as dealing with Covid in 2020, the staff has been professional and handled situations with professionalism.
• The atmosphere allows residents to be themselves in a comfortable environment, encouraging independence and providing safety, which gives families peace of mind.
• Staff have been noted to go above and beyond, including singing to residents and ensuring their comfort and happiness, especially noted during a resident's final days.

Negative Aspects:

• Management issues cited, including lack of staffing and refusal to work certain hours, leading to residents not fully receiving the services they pay for.
• Instances of unprofessional behavior and neglect towards residents, including not assisting residents with eating or addressing their needs promptly.
• Reports of residents' belongings being taken and unclean facilities, alongside complaints about the quality of food provided.
• Some reviews express disappointment after the initial impression, suggesting the quality of care and service may not meet expectations.

Mixed Feedback:

• While there are heartfelt stories of staff making a significant positive impact on residents' lives, there are also numerous accounts of management and operational failures affecting the quality of care.
• The physical environment of the facilities is described as beautiful, yet the management and organizational aspects receive criticism for diminishing the overall experience.