Brookdale Deland

Reviews of Brookdale Senior Living facilities offer a mixed bag of experiences, ranging from highly positive to deeply negative. Some reviewers praise the staff's willingness to assist and the clean, caring environment provided for their loved ones. One reviewer specifically highlighted the exceptional support received from a staff member in finding the right facility for their mother, even when it was outside of what Brookdale could offer.

On the other hand, a particularly negative review detailed a series of complaints including misleading sales tactics, lack of activities, unfriendly staff, and serious concerns about resident care and billing practices. This reviewer strongly advised against choosing Brookdale.

Others have shared more positive experiences, noting the cleanliness of the facilities, the caring and attentive staff, and the overall sense of safety and community felt by residents and their families. The importance of a warm, welcoming environment and the facility's ability to cater to the specific needs of residents were also highlighted as reasons for choosing Brookdale.

However, some reviews pointed out issues with communication and transparency, particularly in relation to pricing and services offered, suggesting that potential residents and their families might face challenges in getting clear information.

Despite the criticisms, many reviewers expressed gratitude for the care their relatives received, emphasizing the positive impact of the staff's dedication and the facility's atmosphere on their loved ones' well-being. The sentiment that Brookdale genuinely cares about its residents and strives to create a family-like environment was a common theme among the positive reviews.