Blue Ridge Assisted Living

Positive Reviews:

• Many reviewers praise the caring and dedicated staff, highlighting their kindness and attentiveness to residents.
• Several reviews mention the facility's beautiful environment and cleanliness, contributing to a pleasant living experience.
• Residents and their families appreciate the variety of activities available, including scenic rides and dining out, enhancing the community feel.
• The presence of a therapy dog and the opportunity to make new friends are highlighted as positive aspects of the community.
• Some reviews commend the facility for its delicious meals and the attention to dietary needs, ensuring residents' health and satisfaction.
• The welcoming and friendly atmosphere, where staff know residents and visitors by name, is frequently mentioned as a standout feature.
• Partnerships with hospice providers and the positive impact of new administration are noted as beneficial for the community's care quality.

Negative Reviews:

• There are complaints about the facility's communication, particularly regarding COVID-19 guidelines and unintentional sharing of information with unintended parties.
• Some reviewers express concerns over staffing levels and the management's approach to addressing care and staffing issues.
• Issues with memory care, including lost clothing and cleanliness of residents' rooms, are mentioned as areas needing improvement.
• A few reviews criticize the executive director's perceived lack of empathy and suitability for their role.

Mixed Reviews:

• While the caregivers receive high praise for their dedication and quality of care, there are criticisms of the management's treatment of staff and its impact on the facility's operation.