Birches At Arbour Square

Do you guys currently have a waitlist?

We have a waitlist for both personal and memory care.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?

Our executive director is a nurse, our resident care director is a nurse. Our resident care coordinator is a nurse, and we have med techs and care staff. We have a marketing team, activities team, environmental services and housekeeping team, and dining staff. Everyone is required by the state to stay up to date on trainings.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

In a personal care facility, we do not necessarily have to have a nurse in the building 24 hours a day, but a nurse must be on call 24 hours a day. Med management is included in base rate so all meds are provided. In personal care, we ask that people come to the nurse’s station for meds. In memory care, we go to the residents to ensure that they receive their medications. Whether or not residents come out, they will not miss a medication. With that in mind, we put eyes on our residents once or twice a day, or more, for meds, and then we also provide three meals a day and ask that people come to the dining room for those meals, therefore we put eyes on them three additional times a day. We strongly encourage people to be out in the community socializing and taking part in activities, so between all of that, we are monitoring people quite a bit. Residents have emergency call bells in bathrooms and by the beds, and most residents opt to wear a pendant, which rings internally to our care staff, that they can ring for any reason, be it an emergency, or if they need help with anything at all.

Do you offer any resources or support services to aid residents' transition into the community?

We have a lot of creative ways to help families introduce the idea of a community to their loved one, to include community events, an exercise class hosted by Fox Rehab that is open to the public, we have senior expo coming up next Thursday that will have a wealth of resources all under one roof (flyer attached). We also offer prospective residents lunch tours with their families, to give people an idea of what the food is like here, and many of our residents/staff/families of residents are more than willing to talk to and guide prospective residents.

Do you offer transportation services for residents?

Yes, our shuttle transports to local medical appointments and group outings.

Could you tell me a little about your dining experience?

We serve three meals a day and snacks are available 24 hours a day. Our dining director is a scratch made cook and our food is VERY good. Many of our staff are on our meal plan, to include our executive director, who eats our food every day.

What is the process that takes place if a resident has a complaint or an issue they want addressed?

Residents can talk to any member of staff and/or management and bring up concerns. We also have a resident council and a food council, because we want to hear from our residents and make them happy and have their voices be heard. If they continue to have an issue that they feel we aren’t resolving, there are posters up with contact information for the local ombudsman who will follow up on their concerns directly with us.

What is the cost of living in your community?

Prices are listed in each attached price list for both personal and memory care and varies depending on floor plan.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?

Communication is incredibly important to us. You are given our phone numbers and our cell numbers, and we will definitely call you with any concerns and encourage you to do the same. In many cases, the families get to know us in the marketing office, as we are typically the first people they meet, and we are happy to help facilitate communication with our resident care director or memory care director if you ever find that it’s hard to get in touch. We all work together to provide the best care for your loved one.

Do you all offer short-term or respite stays? How much does this cost?

We do offer respite stays, with a 30 day minimum, pending availability. At this point in time, we are full in the community and can’t accommodate a respite stay at the moment, but when we do, they vary in price anywhere between $220-260 per day, depending of level of care needed.

Are you all a pet-friendly community?

Yes, small dogs and cats are allowed. There is a pet deposit of $350 and they must be up to date on vaccinations, so we can keep a record of that at our front desk. Residents must be able to care for their pets on their own or bring in family to help. We have several cats in the community right now but no dogs at the present time.

Are residents able to get Covid vaccination and flu vaccinations in the community?

Yes, we do have flu/covid clinics in the community at times, but we also have in house primary care doctors. We use Suburban Geriatrics.

Are residents able to age in place?

It is always our goal for residents to age in place. We have several residents on hospice right now, and we can handle a two person assist with all ADLs. I’m happy to talk with you further about this, or any other topic, and offer you a tour so you can experience our community for yourself! We have a waitlist for both personal and memory care.