Beckett House Healthcare & Rehabilitation

Positive Reviews:

• Many reviewers praise the staff for their excellent communication, compassion, and dedication to providing high-quality care for residents, particularly highlighting their efforts in making both the residents and their families feel supported and cared for.
• Several reviews commend the facility for its cleanliness, the setup of the rooms, and the overall environment, noting it as a welcoming and comfortable place for their loved ones.
• Some reviewers specifically mention the comprehensive care and attention their family members received, including during the final weeks of life, physical therapy sessions, and long-term care, expressing gratitude for the staff's professionalism and kindness.
• A few reviews express personal satisfaction from individuals who have worked at the facility, emphasizing the importance of the care provided to residents who are considered like family.

Negative Reviews:

• A few reviews criticize the facility for inadequate staff responsiveness and alleged neglect, mentioning long wait times for assistance and a perceived lack of empathy and care from the staff.
• Concerns are raised about the physical environment, with one review describing it as "disgusting" and mentioning issues such as ants and unclean conditions.
• There are serious allegations of mistreatment and neglect, including claims of residents being physically harmed, not receiving necessary medications, and experiencing falls without proper supervision or intervention.
• One review describes the facility as akin to a "prison," with complaints about the loss of freedom and dignity for the residents.

Mixed Feedback:

While many reviews highlight the compassionate and dedicated care provided by the staff, making special mention of the clean and welcoming environment, there are significant concerns and allegations about neglect, mistreatment, and inadequate conditions. Prospective clients and their families may want to consider these mixed reviews carefully.