Ayden Court Nursing And Rehabilitation Center

Reviews of the senior living facility present a mixed picture, highlighting both positive and negative experiences from visitors, residents, and staff.

• Several reviewers commend the professionalism, kindness, and empathy of the nursing assistants, nurses, and receptionists. The therapy team, in particular, is described as exceptional and outstanding.
• Positive remarks also note the cleanliness of the facility, the quality of the food, and the efforts of the administration to improve the facility's standards.
• One reviewer praised the customer service provided by the receptionist during their visit, describing it as outstanding, friendly, courteous, and professional.
• However, there are significant concerns about the facility's staffing levels, with reports of slow response times from nursing assistants attributed to being short-staffed.
• Several reviews criticize the facility for not providing televisions in the rooms, adding stress to residents and their families. Additionally, the medical director is described as rude and unprofessional by a reviewer.
• There are alarming reports of residents experiencing falls, with one resident reportedly falling multiple times, resulting in injury.
• Some nurses are described as disrespectful, and there are complaints about the facility's phone system and the overall attitude of some staff members towards patients and their needs.
• Concerns about the facility's management and organization are mentioned, including issues with scheduling, communication, and the handling of insurance matters.
• One reviewer, who had been volunteering at the facility for months, expressed being very impressed with the facility and staff.
• Despite the criticisms, one reviewer noted significant improvements during a subsequent visit, including upgraded call bell systems, diligent activity planning, and the implementation of trauma-informed care.
• However, some reviews strongly advise against the facility, citing horrible care experiences, lack of proper care, and disrespectful treatment towards both residents and staff.

In summary, while there are instances of commendable care and service, the facility also faces serious criticisms regarding staff behavior, management, and resident safety that potential residents and their families may want to consider.