Aspen Hills Healthcare Center

Positive Feedback:

• Many reviewers mentioned very nice people and caring staff.
• Some residents felt treated like family and had a good experience, especially appreciating the nurses, aides, and activity coordinators.
• Activities for residents were highlighted as great, with specific praise for the activities coordinator.
• A few reviewers noted that their family members received good therapy and care in the past.

Negative Feedback:

• Several reviews criticized the facility for being severely understaffed, leading to overworked employees and inadequate patient care.
• There were reports of poor management, lack of proper protective equipment during the COVID pandemic, and neglect that led to tragic outcomes.
• Communication issues were a common complaint, with difficulties in reaching loved ones over the phone.
• Some reviewers reported neglectful incidents, such as falls not being properly addressed and serious health conditions like pneumonia not being promptly or adequately treated.
• Complaints about the quality of food, with it often being described as cold or of poor quality.
• There were allegations of abuse, mistreatment, and a lack of compassion towards both patients and their families.
• Facility conditions, such as lack of heating and issues with cleanliness, were mentioned as concerns.
• Several reviewers expressed a desire for better staffing and more attentive care, citing state and OSHA violations.

Mixed Feedback:

• While some reviews praised the staff and care provided, others highlighted significant areas of concern, suggesting experiences can vary greatly.
• A few individuals noted personal growth or recovery experiences but also acknowledged room for improvement in staff attitudes and facility management.