Arbor View Memory Care

Positive Reviews:

• Many reviewers express gratitude for the care and family atmosphere provided, highlighting the support from staff and management.
• Activities and the community environment are frequently praised, with specific mentions of the joy brought by events like horse races.
• Staff longevity and dedication are noted, with management, particularly Michelle, receiving commendation for their care and responsiveness.
• Several reviewers appreciate the efforts made to make residents feel loved and supported, especially in Assisted Living and Memory Care.
• Some employees share their positive experiences working at Arbor View, citing a rewarding job environment and great management.

Negative Reviews:

• Concerns are raised about poor COVID-19 precautions and improper use of PPE by staff, potentially contributing to outbreaks.
• Some reviewers report significant issues in the Memory Care unit, including lack of compassion, inadequate patient care, hygiene deficiencies, and nutritional concerns.
• Instances of elder abuse, neglect, and lack of empathy from staff are described, with one family recounting a particularly distressing experience during a loved one's final moments.
• Rate increases and financial concerns are mentioned, with one reviewer finding the cost unjust and expressing worry about affordability.

Mixed Feedback:

• While many reviews highlight the caring nature of the staff and the quality of the community, others point out serious care and management issues, especially in the Memory Care unit.
• The facility is recommended by several reviewers for its services and environment, but others urge caution based on their negative experiences.