Arbor Care Centers-Franklin

Positive Reviews:

• Staff are commended for their efforts to keep residents safe, especially during difficult times requiring strict visitation measures.
• Some reviewers highlight the facility as a wonderful small town care home, praising its cleanliness, caring staff, good food, and engaging activities for residents.
• Particular praise is given for the attentive and understanding staff, with one reviewer specifically thanking the nursing and hospice care teams for their exceptional care and communication.

Negative Reviews:

• Several reviews criticize the facility for poor hygiene and neglect, including residents being left dirty, without necessary items like shoes or glasses, leading to falls and injuries.
• Customer service is described as terrible by one reviewer, mentioning being hung up on.
• Concerns are raised about the lack of compassion and care from the nursing staff, with reports of rudeness and neglect, including not accommodating dietary needs.
• Some employees reportedly create a hostile environment, engaging in gossip rather than focusing on patient care, and bringing personal biases and family matters into the workplace.
• There are allegations of denied medical care and physical therapy, even when ordered by specialists, with one patient reporting receiving minimal physical therapy over a six-week period.

Mixed Feedback:

• While the facility itself is described as nice, with friendly residents and some friendly employees, there are warnings about a "retarded mindset" from a small town, including false accusations and a lack of openness to hearing both sides of a story.
• There are claims of a cliquey atmosphere among staff, with some employees allegedly protecting each other due to familial connections, leading to a lack of accountability.