Amberwood Manor

Amberwood has received a variety of reviews highlighting both its strengths and areas for improvement. Many reviews praise the facility for its beautiful environment, welcoming and homelike atmosphere, and the dedication of its staff. Employees and residents alike commend the teamwork, the quality of care provided, and the range of activities and amenities available, including a therapy gym and diverse food choices.

Several reviews specifically mention the compassionate and exceptional care provided by the nursing staff, aides, and therapy team, noting their patience and effectiveness. The facility is described as clean, with staff members going above and beyond in their roles. The smaller size of Amberwood is appreciated for fostering a more caring and friendly atmosphere, where staff get to know both the residents and their families well.

However, there are also critical reviews that raise concerns about the level of care and management. Some complaints include delays in medication delivery, insufficient communication about resident needs, and allegations of neglect. These negative experiences contrast sharply with the positive reviews, suggesting variability in resident and family experiences.

Despite the criticisms, many reviews from staff and residents focus on the positive aspects of life at Amberwood, including the quality of the food, the cleanliness of the facility, and the overall sense of community. The facility's response to the COVID-19 pandemic was also highlighted as exemplary by a family member, appreciating the efforts to keep residents safe and families informed.

In summary, while Amberwood has many advocates praising its care, environment, and staff, there are also significant concerns that potential residents and their families may wish to explore further. As with any care decision, it's important to consider a range of experiences and conduct personal research to ensure the facility meets your needs and expectations.