Amarillo Center For Skilled Care

Marcus Terrell

2021-07-28

Worst place to go to people I had a neighbor that went there this week they let her fall in shower and didn't care to help till she was on floor then she hit her head and they forced off the floor where they should had called for pros (EMS) she had to and was told by this staff they won't respond I would be embarrassed to own/manage this place how can yall have "care" on the name yall are horrible at this job fastfood staff would be better at this job

Mary Castillo Grinie

2021-06-24

This place is awesome! Very clean, friendly staff. I want to Thank y’all for allowing me to join your TEAM!

Read Review

2021-05-09

I was a cna at this place, they leave your family’s in bed all day! Don’t do rounds like they are spouse to! Your loved ones are sitting in there wet briefs until 6:00 am to 6pm!! I promise you, they are! They are being forced to get up when they are confused or don’t want to. If they are in pain they don’t care If they are neglected they don’t care If they get dropped they don’t care. People who can’t feed themselves or are forgetful don’t get feed if they are in there room until 6:30 sometimes forgotten. They don’t get snacks like they are spouse to. The food looks worse than jail food I kid you not!! Some of your loved ones don’t drink but one warm glass of water all day if that!! They are left in the same clothes for 3 days.. This is the worst place ever I never wanna put my family in a nursing home after seeing how bad this place was ran!! I beg for the love of God don’t put your loved ones here, get them out! I loved my people your family’s!! I personally couldn’t stay and watch them be abused like they were and no one care after it being reported. It’s time to speak up on this center come to find out in my other nursing home I’m at now they abused my resident I have as well here... I will make sure to expose Amarillo center for its cruel ways!!! It’s not fair for you family’s to not know what’s truly going on. God bless you all.

Paula Hands

2021-03-09

I just love this place! They take such good care of Mom even though she has dementia. Her hair is often fixed super cute and they are always fixing her nails. Those things are important to Mom even when she is confused. They love Mom so I love them! It’s been a tough year but they have worked hard to keep families in touch! Highly recommended!!

Jentry Pruitt

2021-01-09

My grandma has been given baths late at night along with her night medication way late as well. We are talking 10:00-11:00pm late, very unacceptable. This has happened more then once. She has also chosen her food off the menu of what she wanted to eat and it would be nothing that she ordered. One of the days she asked for ice and it took over 3 hours to receive it. I wouldn’t recommend this facility to anyone. Such a careless, irresponsible staff.

Teresa Duncan

2020-12-08

If you want a clean and caring place for your loved one, this is the place!

Kim Smith - Larry

2020-01-25

The employees are compassionate, they truly care about their patients and their residents! Therapy is the best. They will get you up and moving and they do it with a smile! Best Rehab and Long Term Care in town!!

Maggie Peters Gruhlkey

2019-11-15

Every single employee is kind, compassionate, and caring. It's the cleanest facility I have ever been in.

Dorothy Brown

2019-09-17

Bringing there pun personal clothes

Pablo Perez

2019-08-22

been there twice great people

Richard Henderson

2019-08-17

this place is great except when they put a dying veteran with me it flared my PTSD up again

Angela Burrell

2018-09-07

A very clean place and the staff are very attentive to the clients

Todd Gudgell

2018-09-06

I highly recommend ACSC as a place to rehab, live, work, or just visit. Staff are great and always smiling. Great place to work.

Rose Schwarzkopf Draper

2018-09-06

The caring staff in all areas of the facility.

Franciana Tertulien

2018-09-06

Amarillo Center for Skilled Care is an excellent place for the care of your loved ones. From skilled care to long term care, the staff is caring, loving and dedicated to the family they serve. They don’t consider their patients, patients; they are family and this is their home. I can tell you from experience, the staff is truly welcoming and will do everything and anything in their power to make your experience exceptional from the moment you walk in to tour to admitting your loved one. I would recommend them 100000%. Thank you ACSC Team!

Brandon I.

2020-09-22

Poor Care. Poor Respiratory Care. Poor staff. Poor Social Workers and Director , Assistant Director.Wake up and look at your daily issues. Get the staff in line. I am an Executive. Your performance today is terrible. Glad you don't work for me.

W D.

2018-10-08

Please don't let all the good reviews fool you, as they make all their staff fill out reviews.   We put my mom here to recover after a hospital stay, and this facility is about as poorly run as you will find.  It's hard to know where to start:   Unplugged her nurse button by accident and had been punching button for three hours (nobody checked her).  Nurses were reporting that they were doing activities to the doctor that they actually did not do (e.g.  giving her breathing treatments, moving her in the bed to prevent bedsores, etc).  Then they gave her a breathing treatment that was supposed to last 10 minutes and we found her asleep with the mask aparatus still on her face two hours later.  They set her oxygen level too high when she came from the hospital (level 4).   Then they have all three rehab therapists, PT, OT, and Speech show up at exactly the same time and would finish all three in 20 minutes, vs 30 minutes for each of three therapies.  Every single nurse that cared for her smokes.  She had a 102 fever and they had turned her AC completely off one day.  They pulled out her feeding tube by accident and then replaced it with a catheter tube vs a GI tube. After the 10th issue, we asked to talk to the Director of the facility but he avoided us like the plague.  When we discharged, we got zero help to get her loaded into the vehicle, not one person assisted us getting out the door, which was par for the course for the lack of care (and knowledge of nurse care) we received over a three week time frame.  My mother has been in over a dozen facilities over the past four years, has never complained, but she commented that this place is leaving me in her to lay in here and die.  When we transferred her to a new facility, this facility refused to send over any paperwork or records to the new facility.  The two redeeming qualities this facility has is the actual building and rooms are nice and the doctor on staff was actually very  competent and empathetic.   I hope for the care of your loved ones they don't bury this reviews with more staff reviews. God bless

Courtney W.

2016-02-09

This place is deplorable.  They took money from my mother-in-law when she had met her deductible prior to entering their center.  It's been almost 2 months and we have not seen a refund of that money.  She was bed-ridden after a very strong chemo treatment and she was not able to do for herself.  They allowed her to lay in a soiled bed for hours, even after numerous calls to the nurse.  On several occasions they did not even bring her meals.  Do not put your loved ones in this place.

Vickie Tubbs

2021-08-01

Don’t work there.

Marcus Terrell

2021-08-01

Worst place to go to people I had a neighbor that went there this week they let her fall in shower and didn't care to help till she was on floor then she hit her head and they forced off the floor where they should had called for pros (EMS) she had to and was told by this staff they won't respond I would be embarrassed to own/manage this place how can yall have "care" on the name yall are horrible at this job fastfood staff would be better at this job

Shannon Vanover

2021-08-01

Would not recommend at all!!! I admitted my mom for rehab after a stint with a UTI. After being there about 3 days, she was pretty much unconscious & crying out in pain. They did all kinds of test but found nothing. When I asked if they could give her pain meds, they said they had ordered it from their pharmacy which is in Lubbock & they didn't know when it would be there. None of the nurses knew what was going on because they "didn't know her case" because she had someone new each day. She ended up in the hospital for the pain. When she was admitted to the hospital, her body was covered in bruises & she had a horrible "diaper" rash that was infected terribly. My mom was no way a very healthy person but she was not on death's door. No one from this facility called to check to see how she was doing. She ended up septic & passed away.

Wesley Willson

2021-05-01

My Mom was a patient and had her Hospice care at this facility. I cannot express my gratitude enough for the staff of Amarillo Center for Skilled Care. My Mom received excellent care by the administration, nurses, techs, and physical therapy staff. She was kindly treated with respect and was able to keep her dignity until the end. Our family sincerely appreciates this facility and would recommend them to anyone needing their services.

Chris James

2021-04-01

They've helped my father out a lot and couldn't be nicer.

Gloria Candelaria

2021-01-01

My mom lived there for 6 years . She loved it there and the staff did a great job and I thank you. The last 7 months due to covid 19 we were not able to go visit her . Although , visits via phone and seeing her through the window was the last memories of our mom. Manuel you had your duties to perform however you always made time to visit with my MOM. I thank you from the bottom of my heart. You are an asset to that organization . Prior, to the last month of her stay Mom always said “I love it here”. Mom never left the facility nor was I or family able to physically visit her . Mom got Covid 19 and within 7 days of being tested positive she passed away on November 2,2020. She will be missed dearly but this facility will always have a special part of my heart. Thank you for all that was done for my sweet Mama. (Francis Rodriguez)

Jamie Lockridge

2021-01-01

This facility was amazing when my mom was first placed there. But, it had only been open a couple years. She had the same nurses for so long, they seemed like family. Then suddenly there has been a very large turnover in staff.Don't give your loved one anything of sentimental value to have there with them. If it comes up missing they really don't care. They always say they "will look", but say they aren't allowed to look in other residents rooms. Seems like they could ask permission. They will put up missing signs but that's it. So months later it's still gone and nothing further about it has been mentioned from the staff.I really wonder if the care will start to diminish also.

Carol Clark

2021-01-01

Staff very knowledgeable and willing to help!

Mary Reynolds

2021-01-01

Our daughter is a resident of Amarillo Center for Skilled Care. She has done beautifully there and is thriving in the environment with all the activities available, the interaction with others, the crafts which are her favorites as well as bingo, the Sunday devotional, enjoying laughter with her"roomie", and the patio music gatherings.The food is delicious, I'm always getting pictures and descriptions of the meals!The staff are all very caring, its obvious they love their job, and if I have a concern or question it is answered in a timely fashion.I met the Administrator Todd today and even though our daughter is a new resident he knew who she is. He is involved in many of the activities and I see him in several of the Facebook posts.We feel so lucky to have found such a lovely place for our daughter. I have recommended them to several friends needing a caring home for their loved one, in fact, when I have called to speak to a member of the staff about something, the operator, Lottie, always asks "who's your loved one?"❤Dennis and Mary Reynolds

Terry Tucker

2020-01-01

I currently have my mother here for rehabilitation now for 10 days. I personally can only say good things because this facility has been a breath of fresh air from past locations she has been in. The thing that really stands out is that when you walk in, it feels like home and Todd Gudgell is an outstanding administrator. I have yet to see a facility where the Administrator/Manager on site makes it a point to get out among the guests at dinner and ask how things are going. I have even witnessed him help clean and serve food. I have never seen any of the management from the other facilities be involved. Even the lady who cuts hair helps if needed. As far as the care from nurses, I cannot say enough good about them. They are all so helpful, and they are very dedicated. I have gotten to know just about all the staff as I am up there every night and at this point I have not witnessed one person who I would question their competency or commitment. The speech therapist is hands on and stays late sitting with my mother while eating to check her progress. The ladies at the business office are working diligently to get your insurance needs met and they do every thing in their power to keep the patient however long it takes to get them to their best before leaving. The Dr's have been great and the Nurse Practitioners are excellent. I really like that they have a nurse practitioner or Dr come onsite and check patients every day. Furthermore, the food is good. The PT's and OT's are fabulous. They know what they are doing and you can tell. They are honest and you can count on them to give you a truthful assessment. The cook really tries to make the meals tasteful and healthy at the same time. I eat there regularly and for $4 that is the cheapest I have experienced. I wish I could name every person that has cared for my mother but I will say I feel like she is safe and the staff really cares. Wherever you go for care, I would recommend getting to know the personnel and spend time at the facility. The more information that the staff knows from you only helps them provide better care. Lastly, thank you Amarillo Center for Skilled Care for the care you have shown so far and I cannot thank you enough.

Herb Edwards

2020-01-01

I've been to ACSC 3 times an always been good...when I tried to return again the doctor there said he didn't want me there again and turned me down. I didn't know the doc owned the place and blocked anyone from entering. I wanted to return to get the great pt but couldn't as the "owner "didn't want me .

Not Today

2020-01-01

They do not hardley have anything suger free. The physical therapy team is not on point. When it specifies how many days they are only doing half that, not to mention the time in which they are allotting per patient . The nurses are great there during the daytime but the night time is terrible. My aunt had an iPhone and a set of gel pens stolen from her 😡 please lock up your family’s belongings

Vintage Roze

2020-01-01

My original review was negative, but I've since spoken with Todd Gudgell, the General Manager, to discuss the problems I had during my stay, and I feel confident those problems will be addressed.I stayed there twice in one year to recover from two open heart surgeries. The rehab team is amazing! Most (but alas, not all) of the nurses are great as well. The CNA’s are wonderful! There is one particular CNA, Maria, who I am fairly convinced is angelic and not human. She's like Ellen! She loves her job and dances in and out of rooms like she was getting paid millions to be there. There is another fine CNA, an older gentleman named Johnny who also told me I could call on him absolutely anytime, night or day, if I had a problem, and he'd help me. I loved that man. He knelt down next to my wheel chair, like he was proposing marriage to me, and told me, “No matter what happens, Old Johnny's your friend.” He may be an angel in disguise too! Some of the older women had problems with him, but frankly I think that's because he's African American, and as much as I hate to say it, racism dies hard in the South. Another CNA kindly bathed me at my sister's request when it wasn't my time to be bathed, and I can't tell you how much I appreciated her kindness and allowing me to impose on her time like that. I deeply regret that I don't remember her name.The food is absolutely the best institutional food one could hope for. Oh! They have a homemade ice cream machine there, that made the best vanilla ice-cream I've ever had!My cardiologist made some changes to my medication within the first week of my arrival there. Unfortunately, these changes slipped through the cracks. No place is perfect. And most of the Nurses tried hard to be sure we got the best possible care.If you are considering having a loved one stay there for their recovery, be aware of the following:The first night, someone will come in the middle of the night and take their blood. If I had a do over, I'd ask to be advised in advance *any* time someone was going to come into my room in the middle of the night. Also, Patients will not even be allowed in the garden unless accompanied by a family member or staff. Also, patients are not allowed to do things like take even an aspirin without a doctor’s orders. No one will check to be sure your loved one medications are correct, so if there is a changed in your loved ones medication, hand the RX slip to The Director of Nursing herself and follow up with your loved one about it. If your loved one has multiple medical problems, he or she will not be allowed to see any outside physician, aside from the one who referred you to the Center. So be sure they see ALL their doctors prior to their surgery. I should add though that there are two doctors on staff for any immediate primary care issues, and a really fabulous Nurse Practioner named Katie, who is beautiful and kind as a summer day is long. Also any electronics (cell phones, tablet computers, etc.) and their charges should be stored in a drawer. They are not theives, but they will throw away things they don't recognize.Having been reassured by Mr. Gudgell, who has made time to talk to me on multiple occasions, I feel confident in recommending the Amarillo Skilled Center for Nursing Care for anyone investigating rehabilitation facilities for a loved one about to undergo a major surgery.

Sheri Wagner

2020-01-01

My son was transferred to ACSC while he waited for another surgery. The therapist Nicholas and Adam were amazing for him. He experienced excellent progress due to their willingness to work with him his way. He is young and we stayed with him 24/7 due to his needs. We are very happy with our service. I would have given 5 stars if had a wheel chair that fit his size.

Shannon Davis

2019-01-01

Please don’t let all the good reviews fool you, as they make all their staff fill out reviews. We put my mom here to recover after a hospital stay, and this facility is about as poorly run as you will find. It’s hard to know where to start: Unplugged her nurse button by accident and had been punching button for three hours (nobody checked her). Nurses were reporting that they were doing activities to the doctor that they actually did not do (e.g. giving her breathing treatments, moving her in the bed to prevent bedsores, etc). Then they gave her a breathing treatment that was supposed to last 10 minutes and we found her asleep with the mask aparatus still on her face two hours later. They set her oxygen level too high when she came from the hospital (level 4). Then they have all three rehab therapists, PT, OT, and Speech show up at exactly the same time and would finish all three in 20 minutes, vs 30 minutes for each of three therapies. Every single nurse that cared for her smokes. She had a 102 fever and they had turned her AC completely off one day. They pulled out her feeding tube by accident and then replaced it with a catheter tube vs a GI tube. After the 10th issue, we asked to talk to the Director of the facility but he avoided us like the plague. When we discharged, we got zero help to get her loaded into the vehicle, not one person assisted us getting out the door, which was par for the course for the lack of care (and knowledge of nurse care) we received over a three week time frame. My mother has been in over a dozen facilities over the past four years, has never complained, but she commented that this place is leaving me in her to lay in here and die. When we transferred her to a new facility, this facility refused to send over any paperwork or records to the new facility. The two redeeming qualities this facility has is the actual building and rooms are nice and the doctor on staff was actually very competent and empathetic. I hope for the care of your loved ones they don't bury this reviews with more staff reviews. God bless

Tasha Collens

2019-01-01

Poor staffing. Very poor management. Looks like half reviews are from staff. Which is misleading the public.

Leila Jones

2019-01-01

The team at Amarillo Center for Skilled Care is amazing! They are friendly and welcoming!