📞 Call for pricing and availability: (800) 780-8101

Willow Tree Healthcare Center

1263 S George St, Charles Town, WV 25414

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(304) 725-6575

Estimated Pricing

Studio
Estimated $6,132

Price Comparison

  • Average City Price: $6,132
  • Average State Price: $5,718
  • Average National Price: $5,673


  • Willow Tree Healthcare Center Description

    Willow Tree Healthcare Center is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the small town of Charles Town, West Virginia and is part of the Communicare Health network of communities. Residents who live at the facility are able to choose from a range of studio and suite room layouts.

    The community has an average rating of 4 out of 10 making it the 2nd highest rated community in the city out of 2 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Charles Town

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Charles Town

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Charles Town


    Community Reviews

    4
    Willow Tree Healthcare Center
    Based on My Caring Plan's proprietary scoring, including 31 reviews across the web

    Ranking

  • Ranking in City: 2 out of 2 communities in Charles Town
  • Ranking in State: 169 out of 170 communities in WV
  • Facility and Grounds B

    Care B

    Staff B


    Employee Reviews

    5.0
    Communicare Health
    Based on My Caring Plan's proprietary scoring, including 917 reviews across the web

    The following insights are from employees that work in West Virginia

    Employee Pay B

    Employee Staff C



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Reviews:

    • Facility described as unsanitary, understaffed, outdated, and not practicing safe patient handling. Staff reportedly indifferent to conditions.
    • Complaints about small rooms housing four people, and the facility being in need of a major remodel.
    • Accusations of misleading advertising with pictures not matching the actual facility.
    • Reports of neglect, including residents not being attended to promptly, lack of basic supplies like pillows and blankets, and poor hygiene practices.
    • Food quality criticized as mushy and cold, with nurses allegedly performing non-nursing tasks like dishwashing.
    • Facility described as having a pervasive smell of urine, indicating poor cleanliness.
    • Staff accused of gossiping, showing favoritism, and not addressing resident harassment.
    • Visitors reportedly faced restrictions and accusations from staff.
    • One positive experience noted amidst otherwise negative feedback, highlighting clean conditions and kind treatment.

    Positive Reviews:

    • Some staff described as caring and good, with efforts to improve noted.
    • A niece of an employee reported it as a good place to work.
    • One review mentioned satisfactory care and treatment, with staff being kind and informative.

    General Feedback:

    • Several reviews express heartbreak and dissatisfaction with the care provided.
    • Concerns raised about the spread of COVID-19 within the facility.
    • Management criticized as being the worst, with no compassion shown towards residents.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

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    Health

    E-Stim

    Central Lines/Peripheral

    Antibiotic Therapy

    Out-Patient Dialysis

    Licensed Wound Care Physician

    Gastronomy Care


    Services

    Adult Day Services

    Short-Term Stays with Return

    Integrated Physicians

    Community Re-Entry Assistance

    Home Assessments

    Medical Services


    Activities

    Bingo

    Resident Activities

    Arts and Crafts

    Holiday Events

    Recreational Therapy Activities

    Wii


    Community Amenities

    Beauty Salon / Barber Shop

    Laundry Service


    Room Amenities

    Telephone

    Lifts

    Cutting-Edge Rehabilitation Gym

    Advanced Modalities

    Joint Replacement

    Rehabilitation Services


    Dining

    Restaurant-Style Dining

    Dietary & Nutritional Services

    Alternative Meal Choices


    Transportation

    Transportation Service



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 3
    Short-term quality measure rating: 3


    Nursing Home Overview

    Participation date: Oct. 10, 1997
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 104
    Total current residents: 98
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 7
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $3250


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2020-02-25 2020-03-16 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2020-02-25 2020-03-16 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2020-02-25 2020-03-16 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2018-12-05 2019-01-11 C Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.
    2018-12-05 2019-01-11 C Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-12-05 2019-01-11 C Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2018-12-05 2019-01-11 C Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-12-05 2019-01-11 C Gas, Vacuum, and Electrical Systems Deficiencies Ensure that testing and maintenance of electrical equipment is performed.

    Fines

    Fine Date Fine Amount
    2018-12-07 $211,520
    2020-02-26 $52,416
    2020-11-06 $3,250

    What is in the Neighborhood

    General Area Overview
    • The closest city is Charles Town which is 1.0 miles away and has a population of 5,899 (very small town).
    • The average income is $81,971, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 80
      • Low Temperature: 34
      • Average Temperature: 57.1
      • Day Breakdown: The area gets 160 days of rain, 23 days of snow and 180 days of sun
      • Precipitation: 2.4 inches a year

    Health and Safety Overview
    • The crime rate is 2.33 per 100 people which is low compared to other cities.
      • Violent Crime: 0.35 incidents per 100 people
      • Property Crime: 1.12 incidents per 100 people
      • Drug-Related Crime: 0.74 incidents per 100 people

    Click the button above to explore the neighborhood

    Supermarkets

    Save A Lot
    1.0 miles away
    Martin's Super Markets
    1.5 miles away
    Food Lion
    1.7 miles away
    Walmart Supercenter
    2.0 miles away
    ALDI
    2.5 miles away

    Transportation

    Duffields
    6.0 miles away
    Harpers Ferry
    7.1 miles away
    Brunswick
    12.1 miles away
    Martinsburg
    13.9 miles away
    Point of Rocks
    17.0 miles away

    Bus Stations

    NPS Shuttle Bus Station
    5.6 miles away
    Loudoun Valley Community Center
    12.2 miles away
    Post Office
    13.8 miles away
    Tuscarora Apts
    18.5 miles away
    Loudoun County High School
    18.5 miles away

    Banks

    City National Bank
    0.2 miles away
    Bank of Charles Town
    1.0 miles away
    United Bank
    1.0 miles away
    Jefferson Security Bank
    1.1 miles away
    Truist
    1.4 miles away

    Hospitals

    Jefferson Medical Center
    1.3 miles away
    Martinsburg Veterans Affairs Medical Center
    10.0 miles away
    Post Theatre
    10.0 miles away
    Hope Center
    10.0 miles away
    Berkeley Medical Center
    15.2 miles away

    Pharmacies

    CVS
    1.1 miles away
    CVS Pharmacy
    1.5 miles away
    Rite Aid
    3.0 miles away
    Berryville Pharmacy
    11.2 miles away
    South Berkeley Pharmacy
    11.7 miles away

    Dentists

    Dr. Thomas M. Grisius, DDS
    12.4 miles away
    Main Street Family Dentistry
    12.6 miles away
    Main Street Family Dentistry PC
    12.6 miles away
    Tari Orthodontics
    12.6 miles away
    Purcellville Pediatric Dentistry
    12.7 miles away

    Parks

    Jefferson Memorial Park
    0.3 miles away
    Lancaster Circle
    1.4 miles away
    Shannondale Springs Wildlife Management Area
    3.2 miles away
    Appalachian National Scenic Trail
    4.2 miles away
    Sam Michaels Park
    4.6 miles away

    Places of Worship

    St Stephen Missionary Baptist Church
    13.7 miles away
    Dunker Church
    14.7 miles away
    Dahlgren Chapel
    18.9 miles away

    Shopping

    Viking Way Commons
    14.7 miles away
    Apple Blossom Mall
    18.6 miles away
    District 40
    23.1 miles away

    Culture

    Apollo Theatre
    13.9 miles away
    Berkeley Art Works
    13.9 miles away
    Arts Center
    13.9 miles away
    WSG Gallery
    13.9 miles away
    Red Brick Gallery
    14.0 miles away

    Restaurants

    Panda Garden
    0.1 miles away
    Abolitionist Ale Works
    1.0 miles away
    So Angelina!
    1.1 miles away
    Mountain View Diner
    1.2 miles away
    Great Wall Chinese
    1.4 miles away

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    Google map of Willow Tree Healthcare Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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