Villa Maria Nursing & Rehab Community

Reviews of the facility have shown a mix of experiences, with some expressing deep concerns and others sharing positive feedback. A number of reviews have criticized the facility since its acquisition by Wachusett Healthcare, mentioning a shift from a patient-centered approach to a more profit-driven model. Concerns include inadequate staffing, poor living conditions such as lack of air conditioning in patient rooms, subpar meals, and a perceived lack of care and compassion from the staff.

On the other hand, several reviews have highlighted positive experiences, particularly praising the rehab department, the caring nature of the staff, and the overall attention and care provided to residents. Some family members have felt reassured by the daily updates and the ability to communicate easily with the staff regarding their loved ones' conditions.

However, there are also reports of overmedication, neglect, and a lack of proper communication and management, raising concerns about the quality of care and oversight. Some reviewers have urged others to conduct thorough research and consider multiple visits before deciding on placing a loved one in the facility.

Despite the criticisms, there are testimonials from residents' families and staff members who describe Villa Maria as a caring and attentive environment, where the staff goes above and beyond to ensure the well-being and comfort of the residents. Positive reviews often mention the sense of community and family among the staff and residents, and the efforts made to accommodate and care for individuals with specific needs.

In summary, while there are significant concerns raised by some, others have had experiences that speak to the dedication and compassion of many within the facility. Prospective residents and their families are encouraged to consider all feedback and conduct their own due diligence.