📞 Call for pricing and availability: (800) 780-8101

Heritage Hall Big Stone Gap

2045 Valley View Drive, Big Stone Gap, VA 24219

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(276) 523-3000

Estimated Pricing

Studio
Estimated $4,688

Price Comparison

  • Average City Price: $4,688
  • Average State Price: $6,250
  • Average National Price: $5,673


  • Heritage Hall Big Stone Gap Description

    Heritage Hall Big Stone Gap is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the small town of Big Stone Gap, Virginia. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 8.4 out of 10 making it the highest rated community in the city. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Big Stone Gap

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Big Stone Gap

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Big Stone Gap


    Community Reviews

    8.4
    Heritage Hall Big Stone Gap
    Based on My Caring Plan's proprietary scoring, including 41 reviews across the web

    Ranking

  • Ranking in City: 1 out of 1 communities in Big Stone Gap
  • Ranking in State: 314 out of 739 communities in VA
  • Facility and Grounds B

    Care B

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Heritage Hall in Big Stone Gap has received a mix of reviews from employees and family members of residents. Many employees describe the facility as a great place to work, highlighting the family-like atmosphere, the care and compassion for residents, and the strong team spirit among staff. Several employees, some with over 20 years of service, express their love for the job, the residents, and the sense of belonging they feel at Heritage Hall.

    On the other hand, there are serious concerns raised by some family members regarding the care provided to their loved ones. Complaints include allegations of neglect, improper medical procedures leading to severe health complications, and a focus on profit over patient care. These negative experiences have led to calls for investigation and warnings against placing loved ones in the facility.

    Despite these concerns, other family members have shared positive experiences, noting the professionalism, compassion, and quality care provided by the staff. They appreciate the efforts made to accommodate and care for their loved ones, especially during challenging times such as the COVID-19 pandemic.

    Overall, the reviews of Heritage Hall in Big Stone Gap present a complex picture, with many employees and some families expressing satisfaction and gratitude for the care and workplace environment, while others raise significant concerns about the quality of care and management practices.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.


    Health

    Dementia Care

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    Extended Care

    Hospice Care


    Activities

    Art



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 2
    Quality measure rating: None
    Short-term quality measure rating: 1


    Nursing Home Overview

    Participation date: Feb. 10, 1983
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 180
    Total current residents: 149
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 6
    Number of payment denials: 0
    Number of fines: 3
    Total cost of fines: $54178


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-02-10 2023-04-03 E Egress Deficiencies Have properly located and lighted "Exit" signs.
    2023-02-10 2023-04-03 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-02-10 2023-04-03 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2023-02-10 2023-04-03 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2023-02-10 2023-04-03 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2021-05-13 2021-07-01 E Construction Deficiencies Use approved construction type or materials.
    2021-05-13 2021-07-01 F Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2021-05-13 2021-07-01 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2021-05-13 2021-07-01 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-05-13 2021-07-01 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2021-05-13 2021-07-01 D Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2021-05-13 2021-07-01 D Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Fines

    Fine Date Fine Amount
    2020-11-25 $3,250
    2021-05-13 $50,278
    2021-08-02 $650

    What is in the Neighborhood

    General Area Overview
    • The closest city is Big Stone Gap which is 0.5 miles away and has a population of 5,614 (very small town).
    • The average income is $46,995, which is very low compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 36
      • Average Temperature: 58.0
      • Day Breakdown: The area gets 199 days of rain, 25 days of snow and 140 days of sun
      • Precipitation: 3.1 inches a year

    Health and Safety Overview
    • The crime rate is 4.33 per 100 people which is high compared to other cities.
      • Violent Crime: 0.72 incidents per 100 people
      • Property Crime: 2.77 incidents per 100 people
      • Drug-Related Crime: 0.41 incidents per 100 people
    • The average life expectancy in zip code is 74.03 years old, which is very low compared to other zip codes.

    Click the button above to explore the neighborhood

    Supermarkets

    Walmart
    1.1 miles away
    United Grocery Outlet
    9.4 miles away
    Walmart Supercenter
    10.0 miles away
    Save-A-Lot
    10.9 miles away
    Food City
    11.2 miles away

    None Found

    None Found

    Banks

    First Bank & Trust Co.
    7.6 miles away
    Wells Fargo
    7.9 miles away
    Bank of America
    7.9 miles away
    BB&T
    10.7 miles away
    First Bank & Trust
    11.8 miles away

    Hospitals

    Wellmont Lonesome Pine Hospital
    0.1 miles away
    Norton Community Hospital
    7.2 miles away
    Mountain View Regional Medical Center
    8.4 miles away
    Whitesburg ARH Hospital
    16.6 miles away

    Pharmacies

    CVS Pharmacy
    7.5 miles away
    Lonesome Pine Economy Drug
    8.1 miles away
    Norton Pharmacy
    8.2 miles away
    Rite Aid
    16.6 miles away
    Wildcat Pharmacy
    18.9 miles away

    Dentists

    Designing Smiles Cosmetic Dental Center
    9.9 miles away
    David Narramore
    17.1 miles away

    Parks

    Archery Range Park
    0.7 miles away
    Wise County
    0.9 miles away
    A. K. Fraley Park
    1.0 miles away
    Italy Bottom Park
    1.3 miles away
    Miner's Park
    1.3 miles away

    None Found

    None Found

    Culture

    Park Avenue Theatre
    7.9 miles away
    Coal Miners Memorial Theater
    12.6 miles away
    Lee Theater
    17.3 miles away

    Restaurants

    Prime Sirloin Steakhouse
    7.1 miles away
    Brownies Cafe
    7.1 miles away
    Norton's Grill & Rotisserie
    7.6 miles away
    Romano's Italian Restaurant
    7.6 miles away
    Mi Finca Mexican Restaurant
    7.7 miles away

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    Google map of Heritage Hall Big Stone Gap

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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