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Citizens Care Center

415 S. Market Street, Havre De Grace, MD 21078

Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(410) 939-5500

Estimated Pricing

Studio
Estimated $10,162

Price Comparison

  • Average City Price: $10,110
  • Average State Price: $10,346
  • Average National Price: $7,508


  • Citizens Care Center Description

    Citizens Care Center is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Havre de Grace, Maryland. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 8.4 out of 10 making it the highest rated community in the city out of 3 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Havre De Grace

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Havre De Grace


    Community Reviews

    8.4
    Citizens Care Center
    Based on My Caring Plan's proprietary scoring, including 30 reviews across the web

    Ranking

  • Ranking in City: 1 out of 3 communities in Havre De Grace
  • Ranking in State: 318 out of 721 communities in MD
  • Facility and Grounds A

    Care A

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Experiences:

    • One visitor reported a nurse being rude when asked to help move a resident onto the bed, and alleged abuse within the facility.
    • A family member reported their mother contracted COVID-19 from a nurse who had traveled to a hotspot. The facility was accused of transferring the resident to a hospital to avoid reporting the case to other families, and subsequently refused to readmit her after recovery.
    • A visitor found their father with Alzheimer’s sitting in a cold room in a diaper without proper care, and received an unsatisfactory response from the staff.
    • Concerns were raised about the quality of food, with a specific incident involving raw hamburger meat being served to a resident.

    Positive Experiences:

    • Several reviews praised the caring and friendly staff, with one relative noting their loved one was well cared for.
    • A pharmacy associated with the facility received compliments for treating customers like family and providing medications that are hard to find elsewhere.
    • Comments on the cleanliness of the facility and the friendliness of the staff were common.
    • Employees shared positive experiences about working at the facility, highlighting great teamwork, long-term staff, and a family-like atmosphere with both staff and residents.
    • One employee, after relocating from NYC, praised the facility for its care quality and recommended it to their own family.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


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    Health

    Physical, speech and occupational therapy

    Orthopedic care

    Post-stroke therapy services

    Antibiotic therapy

    IV infusion

    Ostomy management


    Services

    Telephone Assurance Program

    Volunteer services


    Activities

    Social and recreational activities

    Activities including arts and crafts

    Live entertainment

    Day trips

    Religious services

    Bingo


    Community Amenities

    Beauty and Barber Shop

    Gardens

    Gift shop

    Full-service beauty salon and barber shop

    Beauty salon and barbershop

    Pharmacy


    Room Amenities

    Homelike atmosphere

    Home-like environment

    Telephone


    Dining

    Balanced, therapeutic meals

    Snacks

    Diet education

    Fine dining


    Transportation

    Ample parking


    Pet

    Pets



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 3
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Jan. 3, 1967
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 184
    Total current residents: 104
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 1
    Number of payment denials: 0
    Number of fines: 5
    Total cost of fines: $6578


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-06-18 2019-08-02 D Construction Deficiencies Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
    2019-06-18 2019-08-02 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-03-12 2018-04-19 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2018-03-12 2018-04-19 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2018-03-12 2018-04-19 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2017-03-08 2017-05-30 F Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2017-03-08 2017-05-30 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2017-03-08 2017-05-30 F Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-05-02 2019-06-16 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-05-02 2019-06-16 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2019-05-02 2019-06-16 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-05-02 2019-06-16 E Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2019-05-02 2019-06-16 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-05-02 2019-06-16 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-05-02 2019-06-16 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-05-02 2019-06-16 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-05-02 2019-06-16 E Nursing and Physician Services Deficiencies Observe each nurse aide's job performance and give regular training.
    2019-05-02 2019-06-16 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-05-02 2019-06-16 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2019-05-02 2019-06-16 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-03-07 2018-04-24 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2018-03-07 2018-04-24 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2018-03-07 2018-04-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2018-03-07 2018-04-24 E Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2018-03-07 2018-04-24 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-03-07 2018-04-24 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-03-07 2018-04-24 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-03-07 2018-04-24 E Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-03-07 2018-04-24 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-03-07 2018-04-24 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2018-03-07 2018-04-24 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-03-07 2018-04-24 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-03-07 2018-04-24 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-03-07 2018-04-24 B Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-03-07 2018-04-24 D Environmental Deficiencies Keep all essential equipment working safely.
    2021-02-04 2021-03-12 D Resident Rights Deficiencies Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    2020-09-10 2020-10-19 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2017-03-02 2017-04-17 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2017-03-02 2017-04-17 D Resident Assessment and Care Planning Deficiencies Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2017-03-02 2017-04-17 J Environmental Deficiencies Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
    2017-03-02 2017-04-17 D Environmental Deficiencies Have a program that investigates, controls and keeps infection from spreading.

    Fines

    Fine Date Fine Amount
    2018-03-07 $11,053
    2022-02-21 $658
    2022-03-21 $987
    2022-03-28 $1,316
    2022-04-04 $1,645
    2022-04-11 $1,973

    What is in the Neighborhood

    General Area Overview
    • The closest city is Havre de Grace which is 0.4 miles away and has a population of 13,504 (small town).
    • The average income is $82,349, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 80
      • Low Temperature: 35
      • Average Temperature: 57.7
      • Day Breakdown: The area gets 155 days of rain, 17 days of snow and 191 days of sun
      • Precipitation: 2.5 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 78.81 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 208.0, Moderate Days 65.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Save-A-Lot
    1.0 miles away
    Weis
    1.0 miles away
    Food Lion
    2.3 miles away
    Shop Rite
    5.2 miles away
    Lidl
    5.5 miles away

    Transportation

    Perryville
    1.2 miles away

    Bus Stations

    Bomboy's Homemade Candy Store (Market Street & Girard Street)
    0.0 miles away
    The Graw Senior Housing (100 Revolution Street)
    0.1 miles away
    Harford Memorial Hospital (Union Avenue & Revolution Street)
    0.2 miles away
    Fire Station No. 2 (125 North Union Avenue)
    0.4 miles away
    Union Avenue & Green Street Southbound
    0.5 miles away

    Banks

    Howard Bank
    0.5 miles away
    Harford Bank
    0.7 miles away
    APGFCU
    1.2 miles away
    Cecil Bank
    1.7 miles away
    PNC Bank
    2.1 miles away

    Hospitals

    University of Maryland Harford Memorial Hospital
    0.1 miles away
    Perry Point Veterans Affairs Medical Center
    0.8 miles away
    University of Maryland Upper Chesapeake Medical Center
    13.8 miles away
    Upper Chesapeake Hospital
    14.0 miles away
    ChristianaCare, Union Hospital
    14.3 miles away

    Pharmacies

    Citizens Pharmacy
    0.0 miles away
    CVS Pharmacy
    1.0 miles away
    Rite Aid
    1.1 miles away
    Johnson Family Pharmacy
    4.8 miles away
    Walgreens
    5.4 miles away

    Dentists

    Joseph M. Fritz, D.D.S.
    0.2 miles away
    Growing Smiles Pediatric Dentistry
    0.2 miles away
    Family Implant & Reconstructive Dentistry
    0.2 miles away
    Union Dental Center
    0.3 miles away
    David Kim DDS & Associates
    0.5 miles away

    Parks

    Veterans Park
    0.1 miles away
    Concord Point Park
    0.2 miles away
    Frank J. Hutchins Memorial Park
    0.2 miles away
    Millard Tydings Memorial Park
    0.2 miles away
    Havre de Grace Historic District
    0.4 miles away

    Places of Worship

    Deer Creek Meeting
    9.4 miles away
    Ott's Chapel
    17.6 miles away
    Head of Christiana Presbyterian Church
    19.0 miles away
    Welsh Tract Baptist Church
    19.3 miles away
    St. John the Baptist Roman Catholic Church
    20.6 miles away

    Shopping

    Harford Mall
    14.4 miles away
    Shoppes at Red Lion
    23.5 miles away

    Culture

    Unlimited Art
    0.3 miles away
    Cultural Center at the Opera House
    0.4 miles away
    Artists' Emporium
    0.4 miles away
    Arts by the Bay Gallery
    0.4 miles away
    Campfire Circle
    6.0 miles away

    Restaurants

    La Cucina Italian Restaurant
    0.3 miles away
    Abbey Burger Bistro
    0.4 miles away
    The Promenade Grille
    0.4 miles away
    Tidewater Grille
    0.5 miles away
    MacGregor's
    0.5 miles away

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    Google map of Citizens Care Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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