Roselane Health And Rehabilitation Center

Rachel K.

2018-04-07

I'm giving 4 stars because the nurses here give my Gramps 2 ice creams per day during lunch, lol. Now I know where my sweet tooth came from... Parking - There's a ton of parking and it's free. The lot is all around the building. Before you even enter the building, you have your own door code (I guess each patient has one). I like this method. I wouldn't feel comfortable if someone random decided to come by. I think 2 patients share a room. I suppose it depends on how the patient is in regards to health. A simple curtain divides them. Every holiday that comes by, the patients get special lunches/dinners. But overall, my Gramps said he was fairly happy with the normal meals. He's actually doing a lot of better since he's been moved here. Schedule is very strict and nurses help him and coach him to work hard at getting better!

Aleeda Kelly

2021-12-25

under staffed and then some where great and some of them were good bad food who eats cornbread and eggs for breakfast

susan dozier

2021-11-01

This place is horrible!!!! Please don’t take your love ones there. My husband went there on Wednesday 2 days later he still had not received his medication. Which is crucial for his health. I tried calling and got the head nurses voicemail which was full!!! Called back the lady said let me get a pen and paper. Was on hold for over 7 minutes. Someone else answered and said they would address the situation. And call me back. Never called back. He never got his meds. He asked about 7 times. In addition when my husband arrived they gave him 0 instructions. And rudely woke him up at 4 am. Very bad attitude. The room was dirty. Food was horrible. My husband had to order food from outside sources. My husband felt like he had no choice but to leave. He needed his meds. When he asked for his discharge papers they said do you want to take your meds. Wow. This place is horrible. I especially feel bad for elderly people that can’t defend themselves.

Katie Dugan

2021-09-01

I do not bother coming to give reviews, but this place warranted a BAD one. My mother was moved in here on a Tuesday and was back in the ER by Saturday. My dad asked what her physical therapy schedule was so he could visit, they said it would be when they got to her, but didn’t have a definitive schedule planned, for a patient with NEUROLOGICAL DEFICITS who needs routine and regular PT. When she rang the nurses station and no one responded for 15 minutes, he went to look and it was COMPLETELY EMPTY. A PATIENT helped him better than the staff did. When she was transported to the ER, they failed to call and notify us, and the only reason we found out was because my brother had gone up to visit and they told him she had been transported. At the ER, she had a massive UTI and they had trouble controlling her sugar which is funny because it was perfectly fine when she entered the facility. After ALL OF THIS, I called and complained because patients can die from this sort of neglect and not a single person reached out to discuss fixing mistakes or bettering patient care. We did not have her returned to this facility. If you want your family member well taken care of, DO NOT PUT THEM HERE.

the rat cosplayz

2021-07-01

No one ever answers the phone . Who is the director of this place ? The social workers never call back and when you finally hear from them, they have no answers and quite frankly do not care. Very lazy !!!!!!!

Danielle Wright

2021-07-01

I very rarely submit a bad review for anything because my mom always told me if you don't have anything nice to say don't say anything at all. Unfortunately she passed away while at Roselane Rehab due to a lack of care she was admitted on a Sunday and died that Wednesday. And all they can tell is we are not sure what happened. This was after multiple phone calls and 2 emails I sent with absolutely no response from them. their communication sucks. The only phone call I received from them was when my mom died. This is absolutely shameful and unacceptable. My mom was the center stone of our family loved by many and meant the world to us. Never never send your loved one there. My family and I are devastated as we begin this journey of healing without her.

Joe Schippert

2021-06-01

Emerging from the COVID shutdown, imagine how great it is that Roselane now allows visitors! A real key to the success of this program is David, who sets up and guides these visits with a sure, professional, and can-do attitude.My old friend from college days (more than 50 years ago!) lives at Roselane. The COVID shutdown of the past year, affecting all of us, impacted my ability to visit my dear pal. Now, David schedules the visits, sets them up with the many other involved staff members at Roselane, then brings your loved one outside to the area designated for visits. He is always organized, positive, and friendly, and helps makes the visits terrific. Thank you, David, and Roselane!

Marilynn Peal

2021-05-01

Frank Traylor has been on terrible pain for several days due a possible blockage in his intestines. An X-ray was taken Friday night but nothing was done. Another X-ray was done tonight and has caused terribly pain. They will not even let him a sip of water to take a pain pill. He needs to go to the ER

Glendora Brownsword

2021-02-01

I've never worked here but have a family member or two go for rehab. When I went to visit 1) the building and her room was clean, she had no complaints about staff or anything only that she couldn't smoke. I do want to tell those complaining about their orders and meds not being there when they get there. I am a nurse, not here but I am in a rehab facility. There is no possible way to have you and your meds in a computer system that you have not been admitted into which until you are physically admitted. That would be fraud to admit you before you were actually present. These facilities are not hospitals nor do most of them own an on-site pharmacy. Do you have any idea how expensive and what the legal aspects and insurance would be? Way more than your insurance is willing to pay. You need to understand the process before you throw stones at a nursing facility for not breaking the law for you

Trevor Long

2021-01-01

Would not recommend this facility to anyone. Lack of communication from any staff, rude and arrogant nurses and support staff. Horrible food as well, patient was in their care of over twelve days and didn’t receive more than 3 hours of PT in total. Was so glad to finally get my family member out of this place.

Luke Dunn

2021-01-01

What a wonderful skilled nursing facility. I cannot say enough great things about the staff in this building. Michelle the Director of Nursing, Front Desk Receptionist Teresa, Social Workers Carolyn and Nicole, Assistant Director or nursing Joe, and nurse Earnestine have always been pleasant and so eager to help with any needs. They have become like part of my family. I highly recommend sending your loved one to Roselane should the need arise.

Rachel Digise

2021-01-01

I had my mother in law in this facility for rehab. She came to them straight from the hospital. I would NEVER EVER recommend this place to anyone. She left the facility to return back to the hospital in worse condition than before. Very short staff,poor communication,awful food,lack of care,and much much more.Giving them a one star because it won’t let me go any lower.Please Please don’t EVER put your loved ones at this facility. Especially for the rehab.

Jeff Basso

2021-01-01

My 87 year old mother was recently discharged from Roselane after three weeks of rehabilitation. I was very happy with the care she received and felt that the entire staff worked as a well-coordinated team to bring my mother to a level of functioning that I seriously doubted was attainable.From day one, it seemed that everyone at Roselane did their level best to meet Mom's care plan goals and motivate her daily. The aides (Miriamma and Marie) were excellent and treated my mother (and my father, who is 90 and was at Mom's side every day) as though they were their own. BJ was terrific at the reception desk and always had a big smile and a great attitude. On the therapy team, Taylor and Jim, and all of the many additional therapists in the exercise room (including the therapy dogs!) worked tirelessly to make sure Mom was making progress. Other team members that greatly contributed to the team effort were Rosie Young (Skilled Nurse Case Manager), Carolyn Mincey (Social Worker), Ramona Hayward (Admissions Director), Tiffany Bridges (Business Office Coordinator), and of course, the irrepressible, ever professional, and always-caring Doctors Gopin and Ramos. I was unable to be at Roselane every day, so I'm sure there are many more team members that were involved in my mother's care, especially the kitchen, night, and maintenance staff. To them, I offer my apologies for not knowing their names, but still want to offer my sincere and heartfelt thanks. In my opinion, care giving is a difficult and demanding job at any level. Somehow though, the Roselane staff "rose" above it all and gave my mother (and my father too) new hope and a chance to experience better days.

Kathy Clark

2021-01-01

My brother was in this facility and we were very disappointed in the care that was received. I do realize that it was the holidays, but I had to go to the facility late one night, because he was calling for help and no one came. I tried to call several times and no one answered, eventually I went up there and rang the doorbell for 10 minutes before anyone came. Two days later he was calling the nurses at night no one came and I called and got a nurse and she went to check on him and told him to wait until the next day. He called 911 and they took him to the hospital where and he was admitted. The main entrance was nice, but the rooms were not clean. Disappointed in the facility.

Joseph Stein

2021-01-01

Rating would be a”Zero” if I could get system to take it—absolutely horrible communication. Transferred my 96-year old mother from hospital to Roselane for rehabilitation, and called 24-hour contact number all night trying to get confirmation she made it and was doing OK, but never got an answer. No visitors allowed due to COVID, so you’d think they’d care about communication, but exactly the opposite! Almost impossible to get ANYONE to pick up at nurse’s station. The single time I got someone to pick up, she was clueless about how my mother was doing and refused to simply walk into her room. Left messages for Roselane Director and others, but never get a return call. I’ve never seen any place worse!!!

Claudia Snyder

2021-01-01

I cannot possibly express my gratitude to the staff at Roselane through a Google review. My 85 year old mom was placed at Roselane after having tested positive for COVID at her memory care facility (they were one of a very few facilities that would accept a COVID positive patient that could provide her level of needed care). From the very first interaction with Ramona, we felt comfortable having Mom at Roselane. The staff at this facility takes their responsibilities seriously and they all do their jobs in an amazing and exemplary way. Carolyn, Ernestine, Joe......and many countless others took excellent care of Mom until she was well enough to return to her memory care facility. She spent almost 2 months at Roselane and was, in my opinion, in much better condition when she was discharged than when she was admitted. Thank you all from the bottom of my grateful heart for taking such wonderful care of Mom!!!

C Anderson

2020-01-01

BEWARE!! Ann the "Patient Care Coordinator" is anything but in the business of patient care. Very rude, short mannered, with no patience or human decency. Asked for a manager and was sent all over the place with no help, only to get sent back her. Its amazing how these places keep employees who obviously have no regard to patient care.

Christina Miller

2020-01-01

Recently my father was here. The staff is rude sleeps on shift. Only good ones are the PT and OT therapist. Never will we use this place again.

Rebecca Arwood

2020-01-01

Recently, my husband spent almost three weeks at this facility for rehab. He went there after a lengthy hospital stay at Kennestone. When he was admitted, he couldn't walk at all. When he left, he was getting around pretty well on his walker. Many thanks to Nicole, his physical therapist, and Jennie, his occupational therapist. He had two wonderful CNA's who were so kind and professional--Mariama and Marie. He had a very sweet, cheerful nurse named Rita. The social worker (Carolyn) was very helpful. We would use this facility again!

Maggie N

2020-01-01

So far, it's been 3/20 days & I'll hopefully have better updates. What facility accepts a patient without already having the hospital doctor's orders, and having the patient's medication regimen in their computers, meds stocked? I was told that the first day, patient's meds weren't even there usually unless they brought them from home. Luckily there is a machine where SOME meds are stocked for emergencies. Otherwise they call the pharmacy down the street to "STAT" them over, but STAT here means (hopefully) within 4 hours. I had to wait over 24 hours for my "stat" order to arrive. You'll want to be sure your doctor doesn't list anything "per request" if you need it on a schedule too. It's hit or miss who will respond and how long it'll take. Most times a tech will come & turn off the light, say they'll tell the nurse. Then comes the wait that I have had last anywhere from 5 minutes to over an hour. I've had the wrong meds brought to me. I've had nurses argue about what meds I can have, regardless of my experience with them. On the flipside, there are a few nurses that are really great. But the ratio is unnerving. Same for the techs. Disregard the pictures on the website too. There's a reason they don't show inside the rooms. Only the "public" areas are kept looking new & updated. The beds & equipment are old & incorrect, as are some vital check methods & machines. My normal consistent results in the hospital were quite different & much better. These machines are definitely not sensitive enough. And what place geared toward health only offers bathing 2 times a week, offered once, & if you can't manage it at THAT TIME - keep in mind this is rehab for people needing help with the simplest tasks most take for granted - you have to sign a paper that says you declined, and after that, if you ask, you learn about the bathing policy. The whole bathroom is a shower with a handheld shower sprayer just balanced on the pipes, nowhere to mount it while scrubbing. So bring cleansing wipes & dry shampoo, or get good at taking birdbaths, which are hardly satisfying if you work up a sweat in physical/occupational therapy. And definitely don't forget flipflops or something to wear in the bathroom. In fact, house shoes for any time is a good idea too. There was a spill that looked like baby food carrots dripped on the floor when I arrived and it took a good 24 hrs for anyone to clean it up. At least the cleaning products aren't an institutional scent. I think it was PineSol. If you're hard of hearing, good luck with the thick accents of nearly every tech. Personally, I don't have this issue, but I have seen quite a few that do. And if you want privacy, you're out of luck unless there's some extreme reason because it's more like a quarantine situation, from what I've heard. I haven't seen any private rooms. So don't be surprised if you get a roommate that randomly calls out family members names at all hours, or forgets you're there & freaks out if you make any noise. The dietitian is super nice, but must be really busy to only manage coming by after a couple days. There's a menu you can select from for a few days at a time, but I have received wrong orders 2 of 4 times. Luckily, when it first happened, and there was nothing from the day's options to swap the entree, the people in the kitchen were nice enough to make me a grilled cheese sandwich. I recommend bringing your own little stash of snacks in something you can seal them in. And if you don't like unsweetened tea, water, milk, & coffee, you should bring your own drinks or some kind of instant mix for the copious amounts of water. If you want to drink more than a pre-k solo cup at a time, bring a water bottle or something. I wish someone had told me these things ahead of time. I would have been better prepared & the transition from hospital to rehab wouldn't have been a miserable 2 days. The therapists are great! At least the ones I've met. And the nurse mgr Victoria is a wonderful lady. Have an advocate though. Friend or family to "stand up for you". You'll likely need them.