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Palms Care Center
1010 Ventura Avenue, Chowchilla, CA 93610
Based on 35 reviews
Services and Housing OptionsMemory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation
Palms Care Center DescriptionThe nursing department at our facility is dedicated to providing the highest quality of care possible to our elderly residents. We are a professional staff that is available around the clock to give your loved one comfort and specialized care. A positive and uplifting atmosphere is key to a successful healing, recovery, and rehabilitation process. The outgoing and friendly professional staff at our facility create social programs and activities to fit the residents’ unique needs. This allows the residents to feel comfortable and engaged in their community while also providing them with tailored assistance that meets their specific requirements. A monthly activity calendar is provided to each resident so they can stay informed of upcoming events. The social services department is responsible for a variety of tasks, including providing essential information, managing requests and concerns, coordinating appointments, and maintaining contact and open communication between the facility, families, and residents.
Memory CareThe compassionate staff at Palms Care Center understand that when someone is dealing with the progressive stages of memory loss, they will need continued support and assistance. We understand that each case is different and deserves attention and care. We are here to help you through this process in whatever way we can.
Skilled NursingWe both feel privileged and duty-bound to care for our residents. We strive to meet each resident's personalized care needs 24 hours a day.
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ServicesPalms Care Center provides a range of services designed to meet the individual needs of its residents. Skilled nursing staff are on hand to provide medical and emotional support, while resident-centered activities are organized to keep residents engaged and stimulated. Social services are also available to help residents stay connected with family and friends.
Independent Living Services and AmenitiesPalms Care Center provides independent living services and amenities for seniors in the area. Residents can enjoy a variety of recreational activities such as swimming, fitness classes, and art classes. The facility also provides housekeeping services, meals, transportation to medical appointments, and social activities. The center also has an on-site pharmacy and wellness center to help with health needs. Palms Care Center is committed to providing a safe and comfortable environment for its residents to live in.
Rehabilitation Services and AmenitiesPalms Care Center offers a wide range of rehabilitation services and amenities to its residents. Physical Therapy is available to help improve mobility, strength, balance, and coordination. Occupational Therapy is offered to assist with activities of daily living and home management skills. Speech Therapy is also provided to help with speech and language difficulties. All of these services are provided in a comfortable and supportive environment by a team of highly qualified professionals.
Skilled Nursing Services and AmenitiesPalms Care Center offers a variety of skilled nursing services and amenities to meet the needs of its residents. An onsite Medical Director coordinates and improves medical services, while the Director of Nursing oversees all aspects of healthcare within the facility. Individualized resident care plans are designed to meet the needs of each individual resident and treatments can include IV therapy, dementia care, wound care, enteral feeding program, catheter care, colostomy care, off-site dialysis, ileostomy care, nutrition & hydration programs.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 5 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 5-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/67 and is run by a for profit organization. It is a large-sized nursing community with 65 nursing beds. Currently, there are 57 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $13,000.00. The facility has also had 6 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 6 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Palms Care Center is a nursing home with a 2-star overall rating, the second lowest possible. The nursing home is in the bottom 40% of facilities in terms of overall rating. The overall rating is slightly lower than the state average. This nursing home has a 1-star health inspection rating, the lowest possible. The nursing home is in the bottom 10% of facilities in terms of health inspection rating. The health inspection rating is slightly lower than the state average. However, this nursing home has a 5-star quality rating, the highest possible. The nursing home is in the top 20% of facilities in terms of quality rating. The quality rating is slightly higher than the state average
Staff RatingsThe Palms Care Center is a nursing home with a 1-star staff rating, the lowest possible. The nursing home is in the bottom 10% of facilities in terms of nursing aid staffing hours per resident per day. This is lower than the state average. The nursing home is also in the bottom 20% of facilities in terms of LPN staffing hours per resident per day. Again, this is lower than the state average. The RN staffing hours per resident per day are also in the bottom 10% of facilities and lower than the state average. Lastly, the physical therapist staffing hours per resident per day are in the bottom 20% of facilities and slightly lower than the state average.
Covid DataThe Palms Care Center is a nursing home that ranks in the bottom half of all facilities in terms of resident vaccination rate. The home's resident vaccination rate sits at 89.1%, which falls below the state's average rate of 89.1%. However, The Palms Care Center excels in staff vaccination rates, being ranked in the top 10% of all facilities with a 100.0% staff vaccination rate, compared to the state average 95.1%. When it comes to covid booster rates though, The Palms lags behind much of its competition coming in at 81.6%, lower than the state average 84.3%.
Quality MeasuresThe Palms Care Center is a nursing home with a 5-star quality rating, the highest possible. The nursing home is in the top 40% of facilities in terms of residents whose ability to move independently worsened. The residents whose ability to move independently worsened is slightly higher than the state average. However, the nursing home is in the top 30% of facilities in terms of residents who have depressive symptoms, and the residents who have depressive symptoms is slightly lower than the state average. Additionally, the nursing home is in the bottom 40% of facilities in terms of residents with a catheter inserted and left in their bladder; however, this number is still slightly higher than the state average. The nursing home is also in the bottom 30% of facilities in terms of residents given Pneumococcal vaccine and given Pneumococcal vaccine again. However, the nursing home is still in the top 30% of facilities in terms of overall care for residents who have received an antipsychotic medication. Lastly, the nursing home is in the top 40% of facilities in terms of residents with ulcers; however, this number is still lower than the state average.
Emergency and Hospitalization Quality MeasuresThe Palms Care Center is a nursing home that is in the top 10% of facilities in terms of hospitalizations per 1000 days. The nursing home is in the bottom 20% of facilities in terms of outpatient emergency department visits per 1000 days. The nursing home is in the bottom 30% of facilities in terms of short-stay residents who had outpatient emergency department visits. The nursing home is in the top half of facilities in terms of short stay residents who were rehospitalized after a nursing home admission.
The Chowchilla Area
Things to do in the Area
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
this place is so sad the employees that been worrking here forever will make the new employees quite they will hate till u dont want to be here. the food is terrible.the workers there have all terrible with patient they will do whatever they can to avoid motivating their patients no enough activities with the patients always talking about patients . the facility is hotter then hell for the patients. they dont keep the rooms clean. i wouldnt recommend ur parent there nor work there
Palms Care center is a wonderful place to work. We offer a clean, homelike environment and our CNAs work hard, are professional and truly care about our residents. Managements focus is the best quality of care for each resident. It’s always difficult to have to place a loved one in a SNF but if you do this is definitely one that should be considered.
The DON is the best nurse that has ever existed! Always so kind and friendly towards every patient that she comes in contact with as well as all visitors. She is a hard working and dedicated individual and it directly correlates with all the staff and the facility as a whole! I would trust my life in the hands of anyone in this facility, especially the DON. She deserves a raise!
I have a family member at Palms Care Center.. The administrators are caring, professional and keep me updated on my family member. The nursing/CNA staff are amazing and attentive to his needs. He is treated with respect and kindness. My family members are able to visit him with window visits during these times of COVID restrictions. I would recommend this facility to anyone who needs special care for their loved one.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-11-09||2021-11-29||D||Emergency Preparedness Deficiencies||Conduct risk assessment and an All-Hazards approach.|
|2021-11-09||2021-11-29||D||Emergency Preparedness Deficiencies||List the names and contact information of those in the facility.|
|2021-11-09||2021-11-29||D||Emergency Preparedness Deficiencies||Establish staff and initial training requirements.|
|2021-11-09||2021-11-29||D||Egress Deficiencies||Have corridors or aisles that are unobstructed and are at least 8 feet in width.|
|2021-11-09||2021-11-29||E||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
|2021-11-09||2021-11-29||D||Smoke Deficiencies||Install a fire alarm system that can be heard throughout the facility.|
|2021-11-09||2021-11-29||D||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2021-11-09||2021-11-29||E||Smoke Deficiencies||Properly select, install, inspect, or maintain portable fire extinguishes.|
|2021-11-09||2021-11-29||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2021-11-09||2021-11-29||D||Services Deficiencies||Meet other general requirements that are deficient.|
|2021-11-09||2021-11-29||D||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2021-11-09||2021-11-29||D||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2021-11-09||2021-11-29||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2021-11-09||2021-11-29||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2019-06-04||2019-06-24||E||Emergency Preparedness Deficiencies||Include a process for Emergency Preparedness collaboration.|
|2019-06-04||2019-06-24||E||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2019-06-04||2019-06-24||E||Construction Deficiencies||Use approved construction type or materials.|
|2019-06-04||2019-06-24||D||Egress Deficiencies||Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.|
|2019-06-04||2019-06-24||E||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2019-06-04||2019-06-24||E||Smoke Deficiencies||Properly provide smoke detection systems in areas open to corridors.|
|2019-06-04||2019-06-24||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-06-04||2019-06-24||D||Miscellaneous Deficiencies||Provide a written emergency evacuation plan.|
|2019-06-04||2019-06-24||E||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2019-06-04||2019-06-24||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2019-06-04||2019-06-24||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have proper medical gas storage and administration areas.|
|2018-07-19||2018-08-03||C||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2018-07-19||2018-08-03||C||Emergency Preparedness Deficiencies||Develop a communication plan.|
|2018-07-19||2018-08-03||C||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2018-07-19||2018-08-03||C||Emergency Preparedness Deficiencies||Implement emergency and standby power systems.|
|2018-07-19||2018-08-03||D||Egress Deficiencies||Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.|
|2018-07-19||2018-08-03||E||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2018-07-19||2018-08-03||E||Smoke Deficiencies||Properly provide smoke detection systems in areas open to corridors.|
|2018-07-19||2018-08-03||E||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2018-07-19||2018-08-03||E||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2018-07-19||2018-08-03||E||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2018-07-19||2018-08-03||C||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2018-07-19||2018-08-03||E||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-11-09||D||D||Quality of Life and Care Deficiencies||Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.|
|2021-11-08||D||D||Quality of Life and Care Deficiencies||Provide safe, appropriate pain management for a resident who requires such services.|
|2021-11-10||D||D||Resident Rights Deficiencies||Keep residents' personal and medical records private and confidential.|
|2021-11-10||D||D||Resident Assessment and Care Planning Deficiencies||Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.|
|2021-11-10||E||E||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2021-11-10||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2021-11-10||D||D||Quality of Life and Care Deficiencies||Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.|
|2021-11-10||K||K||Quality of Life and Care Deficiencies||Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.|
|2021-11-10||F||F||Nursing and Physician Services Deficiencies||Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.|
|2021-11-10||F||F||Nursing and Physician Services Deficiencies||Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.|
|2021-11-10||E||E||Pharmacy Service Deficiencies||Ensure medication error rates are not 5 percent or greater.|
|2021-11-10||E||E||Pharmacy Service Deficiencies||Ensure that residents are free from significant medication errors.|
|2021-11-10||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2021-11-10||D||D||Nutrition and Dietary Deficiencies||Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.|
|2021-11-10||F||F||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2021-11-10||F||F||Nutrition and Dietary Deficiencies||Have a policy regarding use and storage of foods brought to residents by family and other visitors.|
|2021-11-10||F||F||Administration Deficiencies||Administer the facility in a manner that enables it to use its resources effectively and efficiently.|
|2021-11-10||F||F||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2021-11-10||F||F||Infection Control Deficiencies||Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.|
|2021-11-10||F||F||Environmental Deficiencies||Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.|
|2021-11-10||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.|
|2020-12-03||L||L||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-09-14||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2021-06-22||D||D||Environmental Deficiencies||Keep all essential equipment working safely.|
|2019-04-18||D||D||Resident Assessment and Care Planning Deficiencies||Ensure services provided by the nursing facility meet professional standards of quality.|
|2019-04-18||D||D||Quality of Life and Care Deficiencies||Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.|
|2019-04-18||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-04-18||D||D||Nutrition and Dietary Deficiencies||Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.|
|2019-04-18||E||E||Nutrition and Dietary Deficiencies||Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.|
|2019-04-18||F||F||Administration Deficiencies||Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.|
|2019-04-18||F||F||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2020-02-04||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2020-01-22||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2019-12-19||D||D||Freedom from Abuse, Neglect, and Exploitation Deficiencies||Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.|
|2019-11-14||D||D||Resident Rights Deficiencies||Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.|
|2019-11-13||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2018-06-15||D||D||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
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