Call for pricing and availability: (800) 780-8101

Heritage Hills

1100 North 400 East, Nephi, UT 84648

Based on 26 reviews


Services and Housing Options

Memory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation

Estimated Pricing

Studio
Estimated $6,238

Call for pricing and availability

(800) 780-8101

Heritage Hills Description

Heritage Hills Rehabilitation and Care Center is a top-notch healthcare provider in Central Utah. With its stunning views of Mt. Nebo, the center provides a tranquil and therapeutic environment. With more than 30 years of service to the community, Heritage Hills has a long-standing reputation for delivering the highest quality of care with love, courtesy, and compassion. The center is conveniently located just east of the Nephi Medical Center.

At Heritage Hills, we provide high-quality post-acute rehabilitation, extended skilled nursing, and specialized memory care. Our trained and dedicated staff of professionals is committed to providing exceptional care that meets the individual needs of every patient. We work diligently to create a homelike environment with lively recreation activities and meals that taste like they were cooked at home. At Heritage Hills, we embrace a reverence for life and a heart for healing.

Heritage Hills is located 1.1 miles from Nephi, a very small town with a population of 5,560. Other nearby cities and towns include Santaquin, Payson, Salem and Ephraim. The community is in a middle class neighborhood where the average income is $62,141, 54% of the country has a higher median income.

This community provides Memory Care, Nursing Home Care, Respite Care, Skilled Nursing and Rehabilitation and has Studio apartments available. Studio apartments start at an estimated $6,238 a month, while the average cost of Memory Care is $6,163 in Nephi, $5,783 in UT, and $5,492 in the United States. These prices are estimated. Heritage Hills is a member of a larger group of communities called Avalon Health Care. Heritage Hills is ranked 1 out of 1 communities in Nephi and is ranked 242 out of 277 communities in UT.

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Health

iv services

short-term rehabilitation

diabetic management

medical center

physical therapy

fractures

respite care

24-hour nursing care

occupational therapy

pain management

wound care

specialized memory care

speech therapy

skilled nursing

long-term care

Activities

recreation activities

Information from Centers for Medicare & Medicaid Services

This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 5 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. Additionally, within its staffing rating, this facility received a 4 star registered nurse rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/22/86 and is run by a government organization. It is a large-sized nursing community with 80 nursing beds. Currently, there are 31 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

Alerts from Centers for Medicare & Medicaid Services

The facility has had 2 substantiated complaints reported in the last 3 years that resulted in a citation.

Staffing Metrics

This Facility
State Average

Reported Nurse Aide Staffing Hours per Resident per Day

2.57
2.32

Reported LPN Staffing Hours per Resident per Day

0.4
0.54

Reported RN Staffing Hours per Resident per Day

1.04
1.08

Reported Licensed Staffing Hours per Resident per Day

1.45
1.57

Reported Total Nurse Staffing Hours per Resident per Day

4.01
3.91

Reported Physical Therapist Staffing Hours per Resident Per Day

0.02
0.1

Long Stay Metrics

This Facility
State Average

Percentage of high risk long-stay residents with pressure ulcers

3.33
5.68

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

96.7
99.24

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

96.3
97.5

Percentage of long-stay residents experiencing one or more falls with major injury

1.1
2.41

Percentage of long-stay residents who have depressive symptoms

12.5
7.69

Percentage of long-stay residents who lose too much weight

1.14
4.77

Percentage of long-stay residents who received an antianxiety or hypnotic medication

19.78
21.49

Percentage of long-stay residents who received an antipsychotic medication

13.92
10.87

Percentage of long-stay residents who were physically restrained

0
0

Percentage of long-stay residents whose ability to move independently worsened

20.65
19.93

Percentage of long-stay residents whose need for help with daily activities has increased

15.38
12.76

Percentage of long-stay residents with a catheter inserted and left in their bladder

0
1.14

Percentage of long-stay residents with a urinary tract infection

2.27
1.7

Percentage of low risk long-stay residents who lose control of their bowels or bladder

53.57
47.01

Number of hospitalizations per 1000 long-stay resident days

0.66
1.07

Number of outpatient emergency department visits per 1000 long-stay resident days

0.44
0.87

Short Stay Metrics

This Facility
State Average

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

50.7
94.93

Percentage of short-stay residents who made improvements in function

65.72
70.16

Percentage of short-stay residents who newly received an antipsychotic medication

0
0.8

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

26.19
88.64

Percentage of short-stay residents who had an outpatient emergency department visit

nan
8.21

Percentage of short-stay residents who were rehospitalized after a nursing home admission

nan
16.67

Healthcare Near Heritage Hills

Heritage Hills is close to a wide range of health providers including hospitals, pharmacies and dentists. The closest hospital is Central Valley Medical Center which is 0.7 miles away, but there are also other hospitals in the area including Mountain View Hospital, and Sanpete Valley Hospital. Pharmacies close by are Walgreens which is 22.7 miles away, Mountain View Family Pharmacy, and Rite Aid. Have to go to the dentist? Options include All Around Dental Care which is 0.5 miles away, Aspen Dermatology, and Huntington Dental.

Surrounding Area

Heritage Hills is also close to a range of restaurants, culture and parks. Looking to go out to eat or order takeout? Order a burger at Reed's Drive In, Mexican at Taco Shop or pizza at Canyon Pizza. Love the arts? Head on over to Wakara Ridge, J. D. Coleman Amphitheater, or Chapel. Looking for a park to relax at? Enjoy the outdoors at Nephi City Park, Nephi, or Canyon View Park.

Weather

Weather in the area consists of an average of 73 days of rain, 38 days of snow and 252 days of sun and the total precipitation is around 0.6 inches a year. The region reaches a high of 79°F in the summer and 27°F in the winter, with an average temp of 51.9°F throughout the year. The average humidity is 50.5%, with max winds averaging around 9.8 mph.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Disclaimer

My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Reviews

General Staff Rating
Based on 14 total reviews
Care Staff Rating
Based on 16 total reviews
Food Staff Rating
Based on 1 total reviews
Cleanliness Rating
Based on 3 total reviews
Larry Perkins
2021-11-01

4.0 rating


I worked as a social worker at Heritage Hills from 2015-2016 and was bullied by several of the female staff which resulted me in having a dx of PTSD. However, this experience helped me to know what I needed to do to get out of a hostile environment. I went back to school to earn my MSW and I am working on my LCSW. I am now working as a medical social worker for one of the hospital groups in the state of Utah and I am the happiest I've been since I moved from California to Utah. The nursing staff including the CNA were wonderful to me and I wish the best for this facility.

Jeannie Wilcox
2021-01-01

5.0 rating


Heritage Hills is the cleanest, best, and most loving place my husband has ever been. He is not just a patient, but someone they really care about. If we ever need care in the future we will come back to Heritage Hills. Staff members are not afraid to listen to concerns and make appropriate changes. ALL caregivers are very loving and caring. They laugh and tease and really make us feel loved.

Tanesha Fox
2021-01-01

5.0 rating


Sincerely love working here. Working in the healthcare during this awful pandemic has been harder than words can describe. We have found a way to come together as a team and make sure our residents can be at their best state possible during these hard times.

Heather Neeley
2021-01-01

5.0 rating


This is a great place to work. The staff get along and work together well. Everyone really cares about the residents. The administrator and DON are the best. they really care about their staff and the residents. I love working here.

Montana Millar
2021-01-01

5.0 rating


I want to say thank you to Heritage Hills Rehabilitation Center (in Nephi). We had originally placed my mom in heritage in American Fork... and it was absolutely awful. I would literally rate them a 0/5 stars. When she was transferred to Nephi I was hesitant because it wasn’t right down the street anymore. I remember going to visit her and every staff member knew her by name, it was a small cozy facility. I felt that because it was small it was so much more personable. As time went on they stayed in great communication with me, any time there was a question, a problem or even an event to be invited to, I was contacted. I loved that I could call at any time, and no matter who answered they knew who my mom was and how she was doing. I contemplated many times moving her closer but I couldn’t get myself to do that because of how great she was being treated. And now looking back I am so grateful I didn’t move her, they took such amazing care of her during her last days. The communication and compassion the staff had for our family was unreal. I will forever be grateful for Heritage and their staff. I would recommend this place to anyone and everyone that needs it.

mary brenay
2021-01-01

4.0 rating


Heritage Hills has the best caregivers and the best therapy staff. The dietary staff were very friendly and the food was great. My only concern was my bed wasn't very comfortable. The administrator is working on a solution to the problem.

Sonya Hill
2021-01-01

5.0 rating


The facility has made improvements and is continuing to work to make sure staff and residents are happy. Rooms are being updated as well as other areas and it is looking good. The staff is awesome and wants to serve our residents and make their outcomes great.

Victoria Daley
2021-01-01

5.0 rating


Anona Willden
2021-01-01

5.0 rating


The staff is very caring to the needs of patients! They always make sure they have anything they need medically or anything else.

Lewis Mullins
2021-01-01

5.0 rating


This is the most excellent staff that I have ever associated with. They are caring, knowledable, and anxious to serve.

Carol Jensen
2021-01-01

5.0 rating


I felt very informed of my loved ones care while he was here. My parents and I were both happy with the care that was delivered. The staff offered personalized meetings to ensure we understood what was happening during the rehabilitation process.

T Warr
2020-01-01

5.0 rating


This is a great place to receive care. The staff are kind and caring and quickly grow to love the residents. There is a lot of new administrative staff that are working hard to consistently improve the quality of care. Don't hesitate to take your loved ones there!

Mandee Lee
2020-01-01

5.0 rating


The staffing here care for their residents and go above and beyond for them as much as they are able, they have always been nice and take care of my Aunt. Would recommend.

Clint Wright
2020-01-01

1.0 rating


The CNA’s here do not want to do their job. They would rather the patients sit in their room all day. The pictures are old and the place is a lot more run down in person

Diane Taylor
2020-01-01

1.0 rating


The care was very poor. The nurses didnt want to be bothered to do their job. The picture they have on their website is definitely not what it looks like, run down dark and dingy.If the patients stay in their rooms and dont do anything the staff are happy.We had to move a loved one because of lack of being taken care of. When they were moved half their personal items were missing, all they had to say was oh well theres nothing in their closet. All items had their name on them so this wouldnt happen.Its More expensive than other places too, with less care.It is a sad place. The state needs to clean it up.

Dustin Frutos
2020-01-01

1.0 rating


I don't give this place not even one star. My mother was just in there and she fell out of there bed. She then had to be life flighted and passed away the next day. My sister was there visiting my mom and witnessed a man that had fell out of his wheelchair, there was no one there to help this man back up. This place needs to be shut down please don't let your loved ones stay here

Hailei Bailey
2020-01-01

3.0 rating


wendy badmus
2020-01-01

1.0 rating


Do not bring your loved one here, Patient dont have quality care, we are about to contact the states about their staff shortage at night..only one CNA with over 20 patient at night... the south side is heavy and there's only one CNA to care for 22 patient at night...Patient are not getting quality care, patients are not getting emotional support because of the staffing coordinator refuse to place adequate staff on night shift!! i am also a CNA and we are calling the states on this facility... its not about the staff anymore, its about patient are not safe here and CNA licence are on the line!!!

oyinkansola vincent
2020-01-01

1.0 rating


This facility is very dirty, patient dont have quality care, especially the night shift, one CNA with 22 patient on the south side at night... how do you think one CNA can take care of 22 patient at a time? Patient are always on their call light and want care at the same time,but there's no enough Aide at night to take care of their needs... I have spoken with few CNAs working at night and everyone is against it. by law CNA can only care for 10 to 12 patient at a time... we are writing petition on this facility and we are contacting the states if nothing is done in couple of days...they need two CNAs on South side ...Patient are not getting the care they paid for !!! Patient need adequate care for them to get better and feel better!!!! they pretend to have enough staff during the day, but only one staff on each all at night with 22 patient...

AVALON - HERITAGE HILLS #900
2020-01-01

5.0 rating


my father in law is in here I love the staff and he is taken care of very well I love heritage hills! I would give them a 5.

Health and Fire Safety Deficiencies

The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

Scope
Severity of Deficiency Isolated Pattern Widespread
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

Fire Safety Deficiencies

Survey Date: 2021-08-30

Correction Date Letter Category Description
2021-09-10 D Smoke Deficiencies Install smoke barrier doors that can resist smoke for at least 20 minutes.

Survey Date: 2021-08-30

Correction Date Letter Category Description
2021-09-10 D Gas, Vacuum, and Electrical Systems Deficiencies Meet other general requirements that are deficient.

Survey Date: 2019-05-30

Correction Date Letter Category Description
2019-06-14 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.

Survey Date: 2019-05-30

Correction Date Letter Category Description
2019-06-14 D Egress Deficiencies Install emergency lighting that can last at least 1 1/2 hours.

Survey Date: 2019-05-30

Correction Date Letter Category Description
2019-06-14 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

Survey Date: 2018-04-10

Correction Date Letter Category Description
2018-04-17 E Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.

Survey Date: 2018-04-10

Correction Date Letter Category Description
2018-04-17 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Health Safety Deficiencies

Survey Date: 2021-09-02

Correction Date Letter Category Description
2021-10-17 D Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.

Survey Date: 2021-09-02

Correction Date Letter Category Description
2021-10-17 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.

Survey Date: 2021-09-02

Correction Date Letter Category Description
2021-10-17 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 D Quality of Life and Care Deficiencies Honor each resident's preferences, choices, values and beliefs.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Administration Deficiencies Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 E Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Survey Date: 2019-05-23

Correction Date Letter Category Description
2019-06-20 D Environmental Deficiencies Provide bedrooms that don't allow residents to see each other when privacy is needed.

Survey Date: 2019-02-26

Correction Date Letter Category Description
2019-03-12 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Nursing and Physician Services Deficiencies Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Administration Deficiencies Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Administration Deficiencies Keep complete, dated laboratory records in the resident's record.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Nursing and Physician Services Deficiencies Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Administration Deficiencies Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Infection Control Deficiencies Implement a program that monitors antibiotic use.

Survey Date: 2018-04-05

Correction Date Letter Category Description
2018-05-21 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.

Bus Stops

Main St @ 507 W (Lds Church P&R Lot

17.5 miles away

Main St @ 22 E

17.5 miles away

Main Street @ 20 W

17.5 miles away

Main Street @ 420 E

17.5 miles away

Main Street @ 365 E

17.5 miles away

Supermarkets

Mt Nebo Market

0.5 miles away

Juanita's

18.8 miles away

Walmart Supercenter

21.2 miles away

Smiths

21.9 miles away

Payson Market

23.2 miles away

Banks

American West Bank

1.0 miles away

Nephi Western Fedrel Credit Union

1.1 miles away

Utah Community Credit Union

1.1 miles away

Wells Fargo

1.2 miles away

America First Credit Union

1.5 miles away

Nearby Senior Living in Nephi

Nearby Senior Living in Utah

Close Cities

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