Call for pricing and availability: (800) 780-8101
1100 North 400 East, Nephi, UT 84648
Based on 26 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Respite, Respite, Skilled Nursing, Rehabilitation
For Pricing & Availability(800) 780-8101
To Reach a Resident(435) 623-1721
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Heritage Hills DescriptionAt HERITAGE HILLS REHABILITATION AND CARE CENTER, we provide the highest quality of care possible to our patients in Central Utah. The breathtaking views of Mt. Nebo give you a sense of peace and tranquility. Heritage Hills has been serving the community for over 30 years with the highest quality of care, love, and compassion. We are located east of the Nephi Medical Center for your convenience. We offer top-notch post-acute rehabilitation, extended skilled nursing and specialized memory care.
Parent OrganizationHeritage Hills is a member of a larger group of communities called Avalon Health Care
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ServicesHeritage Hills offers a variety of services to meet the needs of all of its residents. Veterans services are available, as well as specialized memory care and individualized activities. Short-term rehabilitation and long-term care are available, as well as respite care for those who need it. Physical therapy, occupational therapy, speech therapy, complex medical care, certified wound care, IV services, diabetic management, enteral nutrition, infectious disease care and pain management are all offered to ensure that each resident receives the best possible care.
24-hour nursing care
specialized memory care
Employee Reviews for Avalon Health Care in Nephi, Utah
1.88 out of 5 stars. Based on 8 reviewsEmployees who have worked for Avalon Health Care in the Nephi, UT area have mixed reviews. Many employees have noted that there is a lack of consistency in management, and that the company does not provide adequate training or supplies. Employees have also noted that they are often short staffed, and that the residents are not receiving the care they need. Additionally, employees have reported feeling bullied by the administration, and having to pick up extra shifts with no flexibility. Other employees have noted that depending on the management, the job can be enjoyable, but that the pay is not competitive. The most enjoyable part of the job is interacting with the residents and other staff members. However, employees have noted that management changes frequently, and that there is a lot of drama, judgement, and no breaks.
Employee Reviews for Avalon Health Care
2.98 out of 5 stars. Based on 751 reviewsOverall, employees have mixed reviews about working for Avalon Health Care. Many employees appreciate the pay and benefits, as well as the opportunity to build connections with the hiring managers and the chance to work remotely. However, employees have noted that there is a lack of communication between staff and management, a lack of appreciation for staff, and a lack of training. Employees have also noted that there is a lack of diversity, a lack of understanding of things out of their control, a high patient to nurse ratio, and an excessive workload. Advice to management includes better communication, better pay and benefits, better appreciation for staff, and understanding the challenges of the job.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 4 stars on its staffing rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/22/86 and is run by a government organization. It is a large-sized nursing community with 80 nursing beds. Currently, there are 30 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Overall RatingsThe Heritage Hills Rehabilitation and Care Center is one of the top nursing homes in terms of overall rating. Although their overall rating is slightly lower than the state average, their health inspection rating is slightly higher. This nursing home has a 4-star quality rating--the second highest possible. In terms of quality rating, they are only slightly lower than the state average.
Staff RatingsThe Heritage Hills Rehabilitation and Care Center has a 4-star staff rating, the second highest possible. The nursing home is in the top 40% of facilities in terms of nursing aid staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly higher than the state average. The nursing home is in the bottom 10% of facilities in terms of LPN staffing hours per resident per day. The LPN staffing hours per resident per day is lower than the state average. The nursing home is in the top 10% of facilities in terms of RN staffing hours per resident per day. The RN staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top half of facilities in terms of licensed staffing hours per resident per day. The licensed staffing hours per resident per day is slightly lower than the state average. The nursing home is in the bottom 30% of facilities in terms of physical therapist staffing hours per resident per day. The physical therapist staffing hours per resident per day is slightly lower than the state average.
Quality MeasuresThe Heritage Hills Rehabilitation And Care Center is a nursing home that has a 4-star quality rating, the second highest possible. The nursing home is in the top half of facilities in terms of residents that have one or more falls with a major injury. The nursing home is also in the top half of facilities in terms of residents whose ability to move independently worsened. However, the nursing home is in the top 20% of facilities in terms of residents with ulcers.
Emergency and Hospitalization Quality MeasuresThe Heritage Hills Rehabilitation and Care Center is a nursing home that is in the top 20% of facilities in terms of hospitalizations per 1000 days. The nursing home's hospitalization rate is slightly lower than the state average, but its outpatient emergency department visits per 1000 days is slightly higher than the state average.
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I worked as a social worker at Heritage Hills from 2015-2016 and was bullied by several of the female staff which resulted me in having a dx of PTSD. However, this experience helped me to know what I needed to do to get out of a hostile environment. I went back to school to earn my MSW and I am working on my LCSW. I am now working as a medical social worker for one of the hospital groups in the state of Utah and I am the happiest I've been since I moved from California to Utah. The nursing staff including the CNA were wonderful to me and I wish the best for this facility.
Heritage Hills is the cleanest, best, and most loving place my husband has ever been. He is not just a patient, but someone they really care about. If we ever need care in the future we will come back to Heritage Hills. Staff members are not afraid to listen to concerns and make appropriate changes. ALL caregivers are very loving and caring. They laugh and tease and really make us feel loved.
I want to say thank you to Heritage Hills Rehabilitation Center (in Nephi). We had originally placed my mom in heritage in American Fork... and it was absolutely awful. I would literally rate them a 0/5 stars. When she was transferred to Nephi I was hesitant because it wasn’t right down the street anymore. I remember going to visit her and every staff member knew her by name, it was a small cozy facility. I felt that because it was small it was so much more personable. As time went on they stayed in great communication with me, any time there was a question, a problem or even an event to be invited to, I was contacted. I loved that I could call at any time, and no matter who answered they knew who my mom was and how she was doing. I contemplated many times moving her closer but I couldn’t get myself to do that because of how great she was being treated. And now looking back I am so grateful I didn’t move her, they took such amazing care of her during her last days. The communication and compassion the staff had for our family was unreal. I will forever be grateful for Heritage and their staff. I would recommend this place to anyone and everyone that needs it.
The care was very poor. The nurses didnt want to be bothered to do their job. The picture they have on their website is definitely not what it looks like, run down dark and dingy.If the patients stay in their rooms and dont do anything the staff are happy.We had to move a loved one because of lack of being taken care of. When they were moved half their personal items were missing, all they had to say was oh well theres nothing in their closet. All items had their name on them so this wouldnt happen.Its More expensive than other places too, with less care.It is a sad place. The state needs to clean it up.
I don't give this place not even one star. My mother was just in there and she fell out of there bed. She then had to be life flighted and passed away the next day. My sister was there visiting my mom and witnessed a man that had fell out of his wheelchair, there was no one there to help this man back up. This place needs to be shut down please don't let your loved ones stay here
Do not bring your loved one here, Patient dont have quality care, we are about to contact the states about their staff shortage at night..only one CNA with over 20 patient at night... the south side is heavy and there's only one CNA to care for 22 patient at night...Patient are not getting quality care, patients are not getting emotional support because of the staffing coordinator refuse to place adequate staff on night shift!! i am also a CNA and we are calling the states on this facility... its not about the staff anymore, its about patient are not safe here and CNA licence are on the line!!!
This facility is very dirty, patient dont have quality care, especially the night shift, one CNA with 22 patient on the south side at night... how do you think one CNA can take care of 22 patient at a time? Patient are always on their call light and want care at the same time,but there's no enough Aide at night to take care of their needs... I have spoken with few CNAs working at night and everyone is against it. by law CNA can only care for 10 to 12 patient at a time... we are writing petition on this facility and we are contacting the states if nothing is done in couple of days...they need two CNAs on South side ...Patient are not getting the care they paid for !!! Patient need adequate care for them to get better and feel better!!!! they pretend to have enough staff during the day, but only one staff on each all at night with 22 patient...
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-08-30||2021-09-10||D||Smoke Deficiencies||Install smoke barrier doors that can resist smoke for at least 20 minutes.|
|2021-08-30||2021-09-10||D||Gas, Vacuum, and Electrical Systems Deficiencies||Meet requirements for the use of electrical equipment.|
|2019-05-30||2019-06-14||D||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2019-05-30||2019-06-14||D||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2019-05-30||2019-06-14||D||Gas, Vacuum, and Electrical Systems Deficiencies||Have generator or other power source capable of supplying service within 10 seconds.|
|2018-04-10||2018-04-17||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2018-04-10||2018-04-17||E||Smoke Deficiencies||Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.|
Health Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2021-09-02||D||D||Resident Assessment and Care Planning Deficiencies||Assure that each resident’s assessment is updated at least once every 3 months.|
|2021-09-02||D||D||Quality of Life and Care Deficiencies||Provide safe and appropriate respiratory care for a resident when needed.|
|2021-09-02||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2019-05-23||E||E||Resident Rights Deficiencies||Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.|
|2019-05-23||D||D||Quality of Life and Care Deficiencies||Honor each resident's preferences, choices, values and beliefs.|
|2019-05-23||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2019-05-23||D||D||Quality of Life and Care Deficiencies||Provide appropriate pressure ulcer care and prevent new ulcers from developing.|
|2019-05-23||E||E||Pharmacy Service Deficiencies||Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.|
|2019-05-23||E||E||Pharmacy Service Deficiencies||Ensure each resident’s drug regimen must be free from unnecessary drugs.|
|2019-05-23||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2019-05-23||D||D||Pharmacy Service Deficiencies||Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.|
|2019-05-23||E||E||Administration Deficiencies||Administer the facility in a manner that enables it to use its resources effectively and efficiently.|
|2019-05-23||E||E||Administration Deficiencies||Have the Quality Assessment and Assurance group have the required members and meet at least quarterly|
|2019-05-23||D||D||Environmental Deficiencies||Provide bedrooms that don't allow residents to see each other when privacy is needed.|
|2018-04-05||D||D||Resident Rights Deficiencies||Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.|
|2018-04-05||D||D||Resident Rights Deficiencies||Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.|
|2018-04-05||E||E||Resident Rights Deficiencies||Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.|
|2018-04-05||E||E||Resident Assessment and Care Planning Deficiencies||Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.|
|2018-04-05||D||D||Quality of Life and Care Deficiencies||Provide care and assistance to perform activities of daily living for any resident who is unable.|
|2018-04-05||D||D||Quality of Life and Care Deficiencies||Provide appropriate treatment and care according to orders, resident’s preferences and goals.|
|2018-04-05||D||D||Quality of Life and Care Deficiencies||Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.|
|2018-04-05||E||E||Nursing and Physician Services Deficiencies||Ensure that the resident and his/her doctor meet face-to-face at all required visits.|
|2018-04-05||D||D||Quality of Life and Care Deficiencies||Provide medically-related social services to help each resident achieve the highest possible quality of life.|
|2018-04-05||D||D||Pharmacy Service Deficiencies||Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.|
|2018-04-05||E||E||Pharmacy Service Deficiencies||Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.|
|2018-04-05||E||E||Pharmacy Service Deficiencies||Ensure each resident’s drug regimen must be free from unnecessary drugs.|
|2018-04-05||E||E||Pharmacy Service Deficiencies||Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.|
|2018-04-05||D||D||Administration Deficiencies||Provide timely, quality laboratory services/tests to meet the needs of residents.|
|2018-04-05||E||E||Administration Deficiencies||Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.|
|2018-04-05||D||D||Administration Deficiencies||Keep complete, dated laboratory records in the resident's record.|
|2018-04-05||E||E||Nursing and Physician Services Deficiencies||Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.|
|2018-04-05||E||E||Resident Assessment and Care Planning Deficiencies||Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.|
|2018-04-05||E||E||Administration Deficiencies||Have the Quality Assessment and Assurance group have the required members and meet at least quarterly|
|2018-04-05||E||E||Infection Control Deficiencies||Provide and implement an infection prevention and control program.|
|2018-04-05||D||D||Infection Control Deficiencies||Implement a program that monitors antibiotic use.|
|2018-04-05||D||D||Infection Control Deficiencies||Develop and implement policies and procedures for flu and pneumonia vaccinations.|
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