Waters Edge Lake Wales

Positive Reviews:

• Many reviewers find Waters Edge of Lake Wales to be a beautiful and welcoming community, often described as a blend between a 5-star hotel and an upscale country club.
• Staff members are highly praised for their caring and accommodating nature, treating residents like family and going above and beyond to ensure comfort and safety, especially during the pandemic.
• Residents enjoy a variety of amenities including weekly housekeeping, transportation, activities, and a nice variety of menu options. The facility also offers beautiful views and maintains high cleanliness standards.
• Some families have had positive experiences with the level of care provided to their loved ones, noting that the staff is constantly looking for ways to improve the quality of life for residents.

Negative Reviews:

• There are concerns about the quality of food and nutrition, with some reviewers finding it terrible and noting a lack of meal variety.
• Personal belongings and laundry safety have been questioned, with reports of items coming back dingy and wrinkled.
• Communication issues have been highlighted, including management and corporate not returning calls, and a lack of notification to families regarding significant health events.
• Some reviewers have expressed dissatisfaction with the overall management and the handling of assisted living accommodations, suggesting that the facility may not always provide the necessary level of care.

Mixed Reviews:

• While many reviews praise the staff and community, others have had less favorable experiences, mentioning poor management and inadequate responses to concerns.
• The facility's handling of specific health and cleanliness issues has been criticized, though these instances seem to be less common.

Overall, Waters Edge of Lake Wales receives a mix of reviews, with many families appreciating the caring staff and beautiful environment, while others raise concerns about food quality, management, and communication.