Southview Assisted Living & Memory Care

Positive Reviews:

• Clean facility with super nice staff.
• Staff are upbeat, engaging, and responsive.
• Beautiful community with dedicated staff offering a comfortable home away from home.
• Residents express love for the place, describing it as wonderful.
• Memory Care placement has been highly satisfactory, with engaged staff and delicious meals.
• Facility is clean, well-kept, and includes amenities like a movie theater room.
• Staff provided exceptional care, allowing a resident to pass away peacefully without moving from the facility.
• Overall fantastic experience with the facility and staff.
• Long-term employee felt a strong bond with residents, viewing them as extended family.

Negative Reviews:

• Issues with corporate oversight and communication, especially during the pandemic.
• Concerns about lost personal items and dangerous medication errors.
• Complaints about late medication delivery and denial of wrongdoing by the facility.
• Some complaints about cliques among workers affecting care quality.
• Management and corporate oversight criticized as inadequate, with reports of medication errors and lack of appreciation for staff.

Mixed Reviews:

• Initial satisfaction with the facility, but concerns raised about rate changes and communication.
• Some residents experience a difficult adjustment period but ultimately find happiness and comfort.