Heart Homes At Bay Ridge Ii

Summary of Reviews for Heart Home at Bay Ridge:

• Some reviews highlight initial satisfaction with the facility, noting its proximity to home and welcoming nature. However, concerns were raised about the lack of activities for residents and operational issues with transportation vans.
• Several reviewers expressed significant dissatisfaction post-COVID, citing cleanliness issues, lack of care, and poor management of residents' needs, including a disturbing incident on Mother's Day involving neglect.
• Complaints about staff attitude and management's defensive response to feedback were mentioned, alongside serious concerns about the handling of prescriptions and personal care items like hearing aids.
• On a positive note, some reviews praised the facility for its caring and thorough approach, particularly in managing residents with dementia. The inclusion of pets and the effort to maintain a clean and well-managed environment were highlighted as strengths.
• Family events like Thanksgiving were appreciated, with mentions of tasty dinners and good entertainment, suggesting moments of joy and community engagement.
• One family shared a positive long-term experience, emphasizing effective communication, cleanliness, and the genuine care shown by staff, even during the challenging times of COVID.

In summary, while Heart Home at Bay Ridge has received mixed reviews, with significant concerns raised about care quality and management post-COVID, there are also accounts of compassionate care and positive family experiences. Prospective residents and their families may want to consider these varied experiences when making a decision.