📞 Call for pricing and availability: (800) 780-8101

Governors Center

66 Broad Street, Westfield, MA 01085

Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 562-5464

Estimated Pricing

Studio
Estimated $7,276

Price Comparison

  • Average City Price: $7,170
  • Average State Price: $7,915
  • Average National Price: $7,508


  • Governors Center Description

    Governors Center is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Westfield, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 4.7 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Westfield

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Westfield


    Community Reviews

    4.5
    Governors Center
    Based on My Caring Plan's proprietary scoring, including 16 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Westfield
  • Ranking in State: 640 out of 664 communities in MA
  • Care B

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Negative Experiences:

    • Several reviewers reported experiencing or witnessing rude and unprofessional behavior from staff, including abrupt phone manners and bullying.
    • Concerns about safety and quality of care, including allegations of abuse, neglect, and lack of proper maintenance.
    • Issues with staff behavior, including bullying of employees, incorrect payment, and manipulation of the union.
    • Reports of constant staff changes, lack of consistent nursing leadership, and unprofessional behavior from the administration.
    • Allegations of serious incidents, including a patient's death related to facility negligence and cover-ups of medication theft.
    • Complaints about the physical environment, such as lack of air conditioning and limited food options.

    Positive Experiences:

    • Some reviewers noted helpful and attentive staff, with one mentioning their mother looked fantastic and was very happy with the food and cleanliness of the place.
    • One family was extremely pleased with the care their mother received after a severe brain injury, praising the staff's warmth, professionalism, and the effective physical therapy.

    Mixed Experiences:

    • While there are instances of positive feedback regarding staff attentiveness and recovery support, the overwhelming majority of reviews highlight significant concerns about the facility's management, staff behavior, and overall safety.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Medication Management

    24-Hour Nursing Care

    State-Of-The-Art Medical Equipment

    In-House Physician Services

    Alzheimer’s And Dementia Care

    Complete Therapy Programs


    Services

    24 Hour Care

    Therapists

    Medications

    Caregiver

    Bathing

    Dressing


    Activities

    Full Range Of Recreational Programs

    Bingo

    Music

    Art

    Recreational Programs


    Community Amenities

    In-House Beauty And Barber Services

    Housekeeping And Laundry Services


    Dining

    Three Nutritious Meals A Day

    Snacks

    A Registered Dietitian

    Nutritional Support


    Transportation

    Transportation



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 1
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: July 11, 1988
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 100
    Total current residents: 46
    Facility is located in a hospital: No
    Automatic sprinkler system: Partial
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $99325


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-08-21 2019-10-05 C Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2019-08-21 2019-10-05 C Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2019-08-21 2019-10-05 C Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2019-08-21 2019-10-05 D Egress Deficiencies Keep aisles, corridors, and exits free of obstruction in case of emergency.
    2019-08-21 2019-10-05 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-08-21 2019-10-05 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-08-21 2019-10-05 D Services Deficiencies Install properly constructed and protected linen or trash chutes.
    2019-08-21 2019-10-05 E Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-02-01 2022-03-24 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-02-01 2022-03-24 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-02-01 2022-03-24 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-02-01 2022-03-24 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-02-01 2022-05-04 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-02-01 2022-05-04 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-02-01 2022-05-04 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-02-01 2022-03-24 D Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2022-02-01 2022-03-24 F Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2022-02-01 2022-03-24 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-02-01 2022-05-04 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-02-01 2022-05-26 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2022-02-01 2022-03-24 D Quality of Life and Care Deficiencies Provide routine and 24-hour emergency dental care for each resident.
    2022-02-01 2022-03-24 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-02-01 2022-03-24 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-02-01 2022-03-24 D Environmental Deficiencies Make sure that a working call system is available in each resident's bathroom and bathing area.
    2021-03-17 2021-04-28 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-03-17 2021-04-28 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2021-03-17 2021-04-28 B Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2021-03-17 2021-04-28 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-03-17 2021-04-28 D Quality of Life and Care Deficiencies Provide or obtain dental services for each resident.
    2021-03-17 2021-04-28 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2020-10-05 2020-11-13 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-08-02 2019-10-03 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-08-02 2019-10-28 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-08-02 2019-10-03 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    2019-08-02 2019-10-03 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2019-08-02 2019-10-03 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-08-02 2019-10-03 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2019-08-02 2019-10-03 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-08-02 2019-10-03 G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-08-02 2019-10-03 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-08-02 2019-10-03 H Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-08-02 2019-10-03 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-08-02 2019-10-03 E Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2019-08-02 2019-10-03 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2019-08-02 2019-10-03 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-08-02 2019-10-03 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-08-02 2019-10-03 D Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.
    2019-08-02 2019-10-03 E Environmental Deficiencies Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Fines

    Fine Date Fine Amount
    2019-01-04 $39,341
    2019-08-02 $88,920
    2020-06-17 $19,500
    2020-10-05 $15,000
    2022-02-01 $83,100
    2022-02-01 $84,325

    What is in the Neighborhood

    General Area Overview
    • The closest city is Westfield which is 0.6 miles away and has a population of 41,690 (mid sized town).
    • The average income is $69,912, which is high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 28
      • Average Temperature: 52.1
      • Day Breakdown: The area gets 152 days of rain, 40 days of snow and 172 days of sun
      • Precipitation: 2.4 inches a year

    Health and Safety Overview
    • The crime rate is 2.31 per 100 people which is low compared to other cities.
      • Violent Crime: 0.6 incidents per 100 people
      • Property Crime: 1.35 incidents per 100 people
      • Drug-Related Crime: 0.06 incidents per 100 people
    • The average life expectancy in zip code is 78.61 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 156.0, Moderate Days 25.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Stop and Shop
    0.1 miles away
    Big Y
    0.3 miles away
    Victory International
    0.4 miles away
    Price Rite
    1.1 miles away
    Walmart Supercenter
    2.1 miles away

    None Found

    Bus Stations

    BROAD / WORONOCO
    0.0 miles away
    RAMP / COURT
    0.3 miles away
    SILVER / KASPER
    0.3 miles away
    MAIN / MORSE
    0.3 miles away
    MAIN / MECHANIC
    0.3 miles away

    Banks

    First Niagara Bank
    0.3 miles away
    TD Bank
    0.3 miles away
    Berkshire Bank
    0.3 miles away
    Polish National Credit Union
    0.3 miles away
    Westfield Bank
    0.5 miles away

    Hospitals

    Noble Hospital
    0.5 miles away
    Western Massachusetts Hospital
    2.4 miles away
    Providence Behavioral Health Hospital
    6.7 miles away
    Baystate Medical Center
    7.3 miles away
    Mercy Medical Center
    7.7 miles away

    Pharmacies

    Walgreens
    0.3 miles away
    CVS Pharmacy
    0.6 miles away
    CVS
    6.4 miles away
    CVS/pharmacy
    7.6 miles away
    Walgreens Pharmacy
    10.0 miles away

    Dentists

    Oakdale Dental Associates, PC
    8.4 miles away
    Aspen Dental
    12.3 miles away
    Zubkov Dental
    12.3 miles away
    Dr. Dental
    12.6 miles away
    Hampshire Family Dental
    15.2 miles away

    Parks

    Elizabeth Parker Park
    0.2 miles away
    General Shepard Park
    0.2 miles away
    Park Square
    0.2 miles away
    Westfield
    0.3 miles away
    Amelia's Garden
    0.3 miles away

    Places of Worship

    First Church of Christ, Congregational
    8.2 miles away

    Shopping

    Holyoke Shopping Center
    7.4 miles away
    Tower Square Mall
    8.0 miles away
    Enfield Square
    11.8 miles away
    Eastfield Mall
    13.3 miles away
    Thornes Marketplace
    15.1 miles away

    Culture

    Majestic Theatre
    6.4 miles away
    Paramount Theater
    7.9 miles away
    CityStage Symphony Hall
    8.1 miles away
    Karen Sprague Cultural Arts Center
    9.8 miles away
    Fuller Arts Center
    9.8 miles away

    Restaurants

    The Tavern Restaurant
    0.3 miles away
    Pasquales
    0.7 miles away
    Westwood Restaurant & Pub
    1.1 miles away
    Applebee's
    1.2 miles away
    Panda House
    1.4 miles away

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    Google map of Governors Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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