📞 Call for pricing and availability: (800) 780-8101

Empress Care Center

1299 S. Bascom Avenue, San Jose, CA 95128

Assisted Living Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(408) 287-0616

Estimated Pricing

Studio
Estimated $5,161

Price Comparison

  • Average City Price: $5,040
  • Average State Price: $3,737
  • Average National Price: $3,754


  • Empress Care Center Description

    Empress Care Center is a community that offers assisted living, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Campbell, California. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 8 out of 10 making it the 36th highest rated community in the city out of 55 communities. See more information on reviews.

    The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Assisted Living

    Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.

    View other Assisted Living communities in San Jose

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in San Jose

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in San Jose


    Community Reviews

    7.5
    Empress Care Center
    Based on My Caring Plan's proprietary scoring, including 17 reviews across the web

    Ranking

  • Ranking in City: 42 out of 60 communities in San Jose
  • Ranking in State: 2427 out of 3640 communities in CA
  • Care B

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for the senior living facility offer a mix of experiences, ranging from highly positive to deeply concerning. Many reviewers praise the cleanliness of the facility and the friendliness of the staff, noting that it doesn't have the typical nursing home smell and that the staff, including charge nurses, seem experienced and welcoming.

    Several reviews highlight the exceptional care provided, with one retired registered nurse specifically commending the Director of Nursing for maintaining high standards of care. This reviewer also appreciates the staff's responsiveness to concerns and their efforts to improve residents' quality of life, such as encouraging mobility for a relative with Alzheimer's.

    On the other hand, some reviews express dissatisfaction with aspects of the facility. Complaints include slow service, with residents needing to repeatedly request assistance, and a lack of privacy in shared rooms, which are described as hospital-like and separated only by curtains.

    Despite these criticisms, many reviews describe positive experiences, with family members noting the caring and compassionate nature of the staff. They appreciate the clean and tidy living spaces, the range of activities available for residents, and the overall sense of comfort and peace of mind provided by the facility.

    However, there are serious allegations of mistreatment and neglect, including a detailed account of inadequate care leading to health complications and ultimately, the death of a resident. This review calls for accountability and better care standards.

    Overall, while many reviews celebrate the care and environment of the facility, there are significant concerns that potential residents and their families should consider.


    Reviews

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    Health

    IV Therapy

    General Rehabilitation

    Rehabilitation Services

    Individualized Care Plans

    Case Management

    24-Hour Nursing Care


    Services

    Social Services Staff

    Functional Mobility

    Bathing

    Dressing

    Personal Laundry Services

    Housekeeping


    Activities

    Social Activities

    Exercise

    Activities Of Daily Living

    Activities Program

    Social And Recreational Activities

    Massage


    Community Amenities

    Outdoor Patio

    Courtyard

    Security Features


    Room Amenities

    Wi-Fi Access

    Cable

    Wifi Access


    Dining

    Specialized Diets

    Nutritious Meals

    Therapeutic Diets

    Meals A Day



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 4
    Health inspection rating: 3
    Staffing rating: 4
    Quality measure rating: 5
    Long-term quality measure rating: 4
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: Feb. 10, 1969
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 48
    Total current residents: 47
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 2
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 6
    Total cost of fines: $26049


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-09-07 2022-09-26 D Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2022-09-07 2022-09-26 D Emergency Preparedness Deficiencies Establish policies and procedures for medical documentation.
    2022-09-07 2022-09-26 D Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2022-09-07 2022-09-26 D Egress Deficiencies Have properly located and lighted "Exit" signs.
    2022-09-07 2022-09-26 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-09-07 2022-09-26 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-09-07 2022-09-26 D Miscellaneous Deficiencies Provide a written emergency evacuation plan.
    2022-09-07 2022-09-26 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-09-07 2022-09-26 D Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the use of electrical equipment.
    2019-10-21 2019-10-29 D Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2019-10-21 2019-10-29 C Smoke Deficiencies Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    2019-10-21 2019-10-29 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2019-10-21 2019-10-29 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-10-21 2019-10-29 D Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2018-11-29 2018-12-17 D Smoke Deficiencies Provide properly protected cooking facilities.
    2018-11-29 2018-12-17 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-09-02 2022-10-02 D Resident Rights Deficiencies Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    2022-09-02 2022-10-02 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2022-09-02 2022-10-02 D Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2022-09-02 2022-10-02 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-09-02 2022-10-02 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-09-02 2022-10-02 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-09-02 2022-10-02 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-09-02 2022-10-02 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-09-02 2022-10-02 E Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2022-09-02 2022-10-02 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2022-09-02 2022-10-02 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-09-02 2022-10-02 E Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2022-09-02 2022-10-02 E Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2022-09-02 2022-10-02 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-09-02 2022-10-02 D Nutrition and Dietary Deficiencies Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    2022-09-02 2022-10-02 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-09-02 2022-10-02 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2021-10-01 2021-10-18 D Resident Assessment and Care Planning Deficiencies PASARR screening for Mental disorders or Intellectual Disabilities
    2019-09-25 2019-10-14 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2019-09-25 2019-10-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2019-09-25 2019-10-14 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-09-25 2019-10-14 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-09-25 2019-10-14 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-09-25 2019-10-14 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-09-25 2019-10-14 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-09-25 2019-10-14 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2020-11-19 2020-12-18 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-05-11 2021-05-19 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-08-21 nan D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-08-21 nan F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-09-28 2018-10-18 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-09-28 2018-10-18 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2018-09-28 2018-10-18 E Resident Rights Deficiencies Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    2018-09-28 2018-10-18 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-09-28 2018-10-18 D Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2018-09-28 2018-10-18 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-09-28 2018-10-18 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-09-28 2018-10-18 D Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2018-09-28 2018-10-18 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-09-28 2018-10-18 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-09-28 2018-10-18 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2018-09-28 2018-10-18 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Fines

    Fine Date Fine Amount
    2020-08-21 $19,500
    2021-07-05 $655
    2021-07-05 $650
    2021-08-23 $975
    2021-08-23 $983
    2021-09-27 $1,300
    2021-12-20 $1,638
    2021-12-20 $1,625
    2022-03-07 $1,973

    What is in the Neighborhood

    General Area Overview
    • The closest city is Campbell which is 1.4 miles away and has a population of 41,117 (mid sized town).
    • The average income is $123,327, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 54
      • Average Temperature: 65.5
      • Day Breakdown: The area gets 66 days of rain and 298 days of sun
      • Precipitation: 0.8 inches a year

    Demographic Overview
    • The median age is 36.5 years old, high compared to other cities.
    • 2.66% of the population are Veterans which is a very low percentage of Veterans compared to other cities.
    • 39.1% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
    • The population is 1% American Indian and Alaska Native, 31% Asian, 3% Black or African-American, 27% Hispanic or Latino, and 36% White.

    Health and Safety Overview
    • The average life expectancy in zip code is 82.65 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 178.0, Moderate Days 64.0, Unhealthy for Sensitive Groups Days 2.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    dd's Discounts
    0.6 miles away
    Whole Foods Market
    0.6 miles away
    Trader Joe's
    0.9 miles away
    Grocery Outlet
    1.1 miles away
    Safeway 1483
    1.3 miles away

    Transportation

    Bascom
    0.2 miles away

    Bus Stations

    South Bascom Avenue & Stokes Street
    0.0 miles away
    South Bascom Avenue & Eisenhower Drive
    0.1 miles away
    South Bascom Avenue & Pamlar Avenue
    0.2 miles away
    South Bascom Avenue & Downing Avenue
    0.2 miles away
    South Bascom Avenue & Leon Drive
    0.3 miles away

    Banks

    Tech Cu
    0.5 miles away
    Wells Fargo
    0.7 miles away
    Comerica Bank
    1.0 miles away
    Chase
    1.1 miles away
    BBVA Compass
    1.2 miles away

    Hospitals

    Santa Clara Valley Medical Center
    0.6 miles away
    O’Connor Hospital
    1.8 miles away
    El Camino Hospital Los Gatos
    3.3 miles away
    Good Samaritan Hospital
    3.4 miles away
    Mission Oaks Hospital
    4.0 miles away

    Pharmacies

    CVS Pharmacy
    0.6 miles away
    Riteaid
    1.0 miles away
    Walgreens
    1.1 miles away
    Rite Aid
    1.3 miles away
    LifePlus Pharmacy
    1.5 miles away

    Dentists

    Loller Dentistry
    0.6 miles away
    Lotus Dental Group
    0.7 miles away
    Tieu Dental
    0.9 miles away
    Willow Glen Family Dentistry
    0.9 miles away
    San Jose Endodontics
    0.9 miles away

    Parks

    Palomar Park
    0.2 miles away
    Marijane Hamann Park
    0.5 miles away
    El Patio HOA Park
    0.9 miles away
    Saint Elizabeth Park
    1.0 miles away
    Campbell Park
    1.1 miles away

    Places of Worship

    San Jose Quaker Meeting House
    2.7 miles away
    Trinity Cathedral
    3.4 miles away
    The First Unitarian Church of San José
    3.5 miles away

    Shopping

    Mailboxes
    0.5 miles away
    Westfield Valley Fair
    1.7 miles away
    The Garden at Willow Glen
    1.8 miles away
    Westgate Mall
    3.1 miles away
    Santa Clara Town Center
    3.6 miles away

    Culture

    Children's Musical Theater San Jose
    1.4 miles away
    Campbell Heritage Theatre
    1.4 miles away
    Hoover Theatre
    2.2 miles away
    The Alameda ArtWorks
    2.3 miles away
    Nichols Auditourium
    2.4 miles away

    Restaurants

    Saaghi Persian Food
    0.2 miles away
    Round Table Pizza
    0.3 miles away
    Sam's Bar-B-Que
    0.3 miles away
    K-Cafe Patisserie and Teahouse
    0.5 miles away
    Com Tam Thanh
    0.6 miles away

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    Google map of Empress Care Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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